1 00:00:02,000 --> 00:00:07,000 Downloaded from YTS.MX 2 00:00:07,508 --> 00:00:09,510 (soft rumbling, growing louder) 3 00:00:08,000 --> 00:00:13,000 Official YIFY movies site: YTS.MX 4 00:00:12,930 --> 00:00:14,640 ♪ ♪ 5 00:00:14,724 --> 00:00:17,727 (waves crashing) 6 00:00:23,065 --> 00:00:26,777 ZIPPORAH KURIA: I remember the first time I ever stepped into the ocean. 7 00:00:29,155 --> 00:00:33,576 My brothers jumped in, my mom jumped in, and I just stayed away from the waves. 8 00:00:33,659 --> 00:00:37,455 And I remember my dad pretending to drown, and he was like, 9 00:00:37,538 --> 00:00:39,957 "Who's gonna help me? Who's gonna help me? 10 00:00:41,250 --> 00:00:43,586 Only my little girl can help me." 11 00:00:47,089 --> 00:00:49,884 He had the ability to empower me to think 12 00:00:49,967 --> 00:00:54,722 that my six-year-old body could lift a whole man. 13 00:00:58,559 --> 00:01:00,478 The world has really lost 14 00:01:00,561 --> 00:01:02,813 the best kind of people... 15 00:01:04,356 --> 00:01:05,775 ...on that flight. 16 00:01:15,242 --> 00:01:16,827 (jet engine whirring) 17 00:01:16,911 --> 00:01:18,579 (upbeat electronic music playing) 18 00:01:18,662 --> 00:01:21,457 WOMAN: My colleague with communications, John Flick, 19 00:01:21,540 --> 00:01:23,876 is with some of the employees that have come, 20 00:01:23,959 --> 00:01:26,086 and certainly there are a lot here in Renton, Washington, 21 00:01:26,170 --> 00:01:27,838 but we have employees who've been involved 22 00:01:27,922 --> 00:01:30,841 with this airplane and program from all over the globe. 23 00:01:30,925 --> 00:01:32,510 -John? -FLICK: Deborah, certainly it is 24 00:01:32,593 --> 00:01:34,595 a worldwide effort, and, you know, not the greatest day. 25 00:01:34,678 --> 00:01:37,973 It's rainy, it's cold, but look at all the excited faces. 26 00:01:38,057 --> 00:01:39,892 -(crowd whooping) -A lot of these folks from Renton here, 27 00:01:39,975 --> 00:01:42,478 ponchos, smiling, even though it's raining. 28 00:01:42,561 --> 00:01:44,730 And we talked about the team effort for this. 29 00:01:44,814 --> 00:01:46,148 WOMAN: Let's just take a listen 30 00:01:46,232 --> 00:01:48,651 as this airplane gets ready for its very first takeoff. 31 00:01:48,734 --> 00:01:50,736 (applause) 32 00:01:53,280 --> 00:01:55,282 (jet engine roaring) 33 00:01:59,620 --> 00:02:00,996 (crowd whooping) 34 00:02:11,423 --> 00:02:13,425 ♪ ♪ 35 00:02:18,222 --> 00:02:19,849 (cameras clicking) 36 00:02:20,933 --> 00:02:22,935 (typewriter clacking) 37 00:02:25,896 --> 00:02:28,107 DENNIS MUILENBURG: Throughout the past 100 years, 38 00:02:28,190 --> 00:02:31,485 Boeing and its employees have led with innovation... 39 00:02:32,945 --> 00:02:37,199 ...and have taken the world from seaplanes to space planes. 40 00:02:41,453 --> 00:02:43,664 From walking on the Earth... 41 00:02:45,165 --> 00:02:46,500 ...to walking on the Moon. 42 00:02:46,584 --> 00:02:49,086 (satellite beeping) 43 00:02:49,169 --> 00:02:53,424 Few companies have achieved as much as we have. 44 00:02:53,507 --> 00:02:55,509 Today, we'll celebrate that legacy together 45 00:02:55,593 --> 00:02:58,888 while imagining what comes next. 46 00:03:02,141 --> 00:03:05,185 NEWSMAN: One Dow stock is skyrocketing, and it's a familiar one. 47 00:03:05,269 --> 00:03:08,814 NEWSWOMAN: Shares of Boeing stock is on pace for its best month ever. 48 00:03:08,898 --> 00:03:12,359 (bell clanging) 49 00:03:12,443 --> 00:03:15,237 I'm speaking to you from the Boeing plant in Everett, Washington, 50 00:03:15,321 --> 00:03:18,824 because at this plant, they're building the plane of the future. 51 00:03:20,451 --> 00:03:23,287 CROWD (chanting): U.S.A.! U.S.A.! U.S.A.! 52 00:03:23,370 --> 00:03:25,205 -U.S.A. -U.S.A.! U.S.A.! 53 00:03:25,289 --> 00:03:28,167 MUILENBURG: We're the leader in this great global industry, 54 00:03:28,250 --> 00:03:33,672 and we know that lives literally depend on what we do. 55 00:03:33,756 --> 00:03:38,260 We will continue to lead and succeed in our second century. 56 00:03:38,344 --> 00:03:40,387 (applause) 57 00:03:44,975 --> 00:03:47,645 DOMINIC GATES: I believe in the Boeing mission. 58 00:03:47,728 --> 00:03:50,689 I'm awed by their technology and their prowess. 59 00:03:50,773 --> 00:03:53,025 I love it. 60 00:03:53,943 --> 00:03:57,279 And it's a hugely important company, and I want it to succeed. 61 00:04:00,115 --> 00:04:03,827 This is the piece that we wrote that blew open the story 62 00:04:03,911 --> 00:04:06,413 behind the 737 MAX disasters. 63 00:04:10,459 --> 00:04:15,005 I remember somebody called me up and said, "Why didn't you publish that earlier? 64 00:04:15,089 --> 00:04:17,591 Maybe you could've stopped the second crash." 65 00:04:18,592 --> 00:04:20,594 ♪ ♪ 66 00:04:27,142 --> 00:04:29,144 (soft rumbling) 67 00:04:31,647 --> 00:04:33,649 (water burbling) 68 00:04:49,498 --> 00:04:51,500 (helicopter whirring) 69 00:04:54,336 --> 00:04:57,089 (man speaking foreign language) 70 00:04:57,172 --> 00:04:58,966 NEWSWOMAN: An Indonesia passenger plane 71 00:04:59,049 --> 00:05:04,596 crashing into the sea minutes after takeoff from Jakarta. 72 00:05:04,680 --> 00:05:09,435 All 189 people on board are now feared dead. 73 00:05:09,518 --> 00:05:11,520 ♪ ♪ 74 00:05:16,942 --> 00:05:19,319 Mentioned this was a-a Boeing aircraft. 75 00:05:19,403 --> 00:05:21,530 What m-more do we know about the plane? 76 00:05:21,613 --> 00:05:23,866 NEWSMAN: (stammers) Boeing, as you said, uh, almost brand-new. 77 00:05:23,949 --> 00:05:26,285 They had taken delivery of it back in August. 78 00:05:26,368 --> 00:05:27,745 It was a 737 MAX. 79 00:05:27,828 --> 00:05:30,831 That's the updated version of the 737. They haven't been out that long. 80 00:05:32,499 --> 00:05:34,626 NEWSMAN 2: The stock is down, but my read is that TheStreet 81 00:05:34,710 --> 00:05:38,422 actually isn't that negative on where Boeing is going with this issue. 82 00:05:38,505 --> 00:05:40,966 NEWSWOMAN 2: Analysts have great expectations for their stock. 83 00:05:41,050 --> 00:05:42,760 -(siren wailing) -The company said the crash had posed 84 00:05:42,843 --> 00:05:44,928 no material risk to the MAX program, 85 00:05:45,012 --> 00:05:47,431 the company has enough cash flow to cover this, 86 00:05:47,514 --> 00:05:49,558 and that this issue again is overblown. 87 00:05:49,641 --> 00:05:51,518 (people crying) 88 00:05:51,602 --> 00:05:53,562 MUILENBURG: First of all, I think it's important that we all 89 00:05:53,645 --> 00:05:57,316 express our sympathies for the-the loss of, uh, Lion Air Flight 610. 90 00:05:57,399 --> 00:06:00,736 Uh, we've been very engaged with the investigative authorities throughout 91 00:06:00,819 --> 00:06:03,447 in providing all of the information, uh, necessary 92 00:06:03,530 --> 00:06:06,909 to make sure we do a full assessment of, uh, of the situation. 93 00:06:06,992 --> 00:06:10,537 And the bottom line here is the 737 MAX is safe. 94 00:06:14,666 --> 00:06:16,668 (birds squawking) 95 00:06:16,752 --> 00:06:18,754 (helicopter whirring) 96 00:06:21,548 --> 00:06:24,134 NEWSWOMAN: We are following breaking news out of Ethiopia, 97 00:06:24,218 --> 00:06:28,013 where a plane went down, killing everyone on board. 98 00:06:28,097 --> 00:06:29,556 NEWSWOMAN 2: The airline told state media 99 00:06:29,640 --> 00:06:33,727 there were people of more than 30 nationalities among the dead. 100 00:06:33,811 --> 00:06:35,604 NEWSWOMAN 3: It's unclear what caused the crash, 101 00:06:35,687 --> 00:06:39,775 but the model in question, a Boeing 737 MAX 8, 102 00:06:39,858 --> 00:06:45,364 it's the same one that was involved in the Indonesian disaster back in October. 103 00:06:45,447 --> 00:06:47,407 NEWSWOMAN 4: This has now moved into a criminal probe. 104 00:06:47,491 --> 00:06:50,702 The Justice Department issuing multiple subpoenas 105 00:06:50,786 --> 00:06:55,707 as part of a wide-ranging investigation into Boeing's FAA certification. 106 00:06:58,127 --> 00:07:00,129 (thunder rumbling) 107 00:07:00,212 --> 00:07:04,341 NEWSMAN: Facing serious safety questions and brutal political headwinds, 108 00:07:04,424 --> 00:07:08,512 the Boeing 737 MAX 8 is being grounded around the globe. 109 00:07:08,595 --> 00:07:11,723 (reporters speaking various languages) 110 00:07:14,893 --> 00:07:16,395 DONALD TRUMP: Any plane currently in the air 111 00:07:16,478 --> 00:07:19,231 will go to its destination and thereafter be grounded. 112 00:07:19,314 --> 00:07:21,650 NEWSWOMAN 5: Is this expected to send shock waves through the U.S. economy? 113 00:07:21,733 --> 00:07:23,235 NEWSMAN 2: It certainly could. 114 00:07:23,318 --> 00:07:25,863 You're talking about tens of thousands of supply chain workers. 115 00:07:25,946 --> 00:07:30,576 That's in addition to the 12,000 Boeing employees who build the 737. 116 00:07:30,659 --> 00:07:32,369 -(reporters clamoring) -TRUMP: It was a big-- that was a big decision. 117 00:07:32,452 --> 00:07:35,247 -It's also one of our largest exporters. -(cameras clicking) 118 00:07:35,330 --> 00:07:36,915 One of the truly great companies of the world. 119 00:07:36,999 --> 00:07:38,250 They have to figure it out fast. 120 00:07:44,298 --> 00:07:46,466 ♪ ♪ 121 00:07:52,097 --> 00:07:54,391 GATES: These were two brand-new airplanes that crashed, 122 00:07:54,474 --> 00:07:56,226 and the weather was perfect. 123 00:07:57,519 --> 00:07:59,104 That just shouldn't happen. 124 00:08:01,857 --> 00:08:03,984 Why did they crash? 125 00:08:04,067 --> 00:08:07,029 Was there a common cause? 126 00:08:08,530 --> 00:08:10,616 Were the pilots somehow at fault? 127 00:08:14,203 --> 00:08:17,331 Or was there something wrong with the plane? 128 00:08:27,966 --> 00:08:30,344 KURIA: I'm smart. 129 00:08:30,427 --> 00:08:31,553 OLIVIA: I'm smart. 130 00:08:31,637 --> 00:08:33,680 KURIA: I'm intelligent. 131 00:08:33,764 --> 00:08:34,765 (babbles) 132 00:08:34,848 --> 00:08:36,850 I'm kind. 133 00:08:36,934 --> 00:08:38,310 Kind. 134 00:08:38,393 --> 00:08:40,229 I'm funny. 135 00:08:40,312 --> 00:08:42,314 I'm funny. (babbles) 136 00:08:42,397 --> 00:08:44,274 I'm beautiful! 137 00:08:44,358 --> 00:08:47,569 -I'm beautiful. -Good girl. 138 00:08:47,653 --> 00:08:49,571 (happy babbling) 139 00:08:49,655 --> 00:08:51,657 ♪ ♪ 140 00:08:56,119 --> 00:08:58,664 KURIA: They say you usually start your grieving process 141 00:08:58,747 --> 00:09:00,999 when you've buried your loved one. 142 00:09:03,335 --> 00:09:07,089 Then you get news that they've identified some remains. 143 00:09:07,172 --> 00:09:11,927 And finding out you're getting like 30% 144 00:09:12,010 --> 00:09:14,054 of the man who raised you. 145 00:09:16,056 --> 00:09:20,560 Some families got 70%, 80%. 146 00:09:21,645 --> 00:09:24,439 My brothers, my niece 147 00:09:24,523 --> 00:09:27,776 and the rest of our family, 148 00:09:27,859 --> 00:09:30,779 we only got 30%. 149 00:09:34,825 --> 00:09:39,413 Going through the list of remains, viewing, like, what's in the casket. 150 00:09:41,248 --> 00:09:43,667 You know, it was hard to digest. 151 00:09:50,590 --> 00:09:54,011 NEWSWOMAN: The families of some of the 157 people killed 152 00:09:54,094 --> 00:09:55,637 when a Boeing 737 MAX 153 00:09:55,721 --> 00:09:58,515 crashed in Ethiopia last March have accused 154 00:09:58,598 --> 00:10:00,892 Ethiopian Airlines of denying them the chance 155 00:10:00,976 --> 00:10:04,396 to attend a service for their loved ones at the site of the disaster. 156 00:10:04,479 --> 00:10:07,941 NEWSMAN: Yesterday, the final unidentifiable remains of those who died 157 00:10:08,025 --> 00:10:09,943 were buried at the site. 158 00:10:10,027 --> 00:10:13,905 Two days before the burial, they send the families an email, 159 00:10:13,989 --> 00:10:18,785 saying, "We're going to be burying your loved ones in the next 48 hours." 160 00:10:20,037 --> 00:10:23,332 They were just buried like people who didn't belong to anyone 161 00:10:23,415 --> 00:10:25,417 or weren't loved by anyone. 162 00:10:27,794 --> 00:10:31,798 My dad had a funeral yesterday, and I missed it. 163 00:10:31,882 --> 00:10:33,800 (wind whistling softly) 164 00:10:33,884 --> 00:10:35,552 ♪ ♪ 165 00:10:43,435 --> 00:10:45,270 NEWSWOMAN: Do you believe that Boeing has been 166 00:10:45,354 --> 00:10:46,730 transparent enough in the process so far? 167 00:10:46,813 --> 00:10:50,359 We may actually be in litigation against Boeing out of this cris-- 168 00:10:50,442 --> 00:10:53,070 so I don't want to throw stones at Boeing until we know more. 169 00:10:53,153 --> 00:10:54,905 (train horn blows in distance) 170 00:10:54,988 --> 00:10:57,407 JUSTIN GREEN: Boeing's got the best aviation lawyers, 171 00:10:57,491 --> 00:10:58,617 trial lawyers. 172 00:10:58,700 --> 00:11:01,078 They've got unlimited resources. 173 00:11:02,621 --> 00:11:04,664 And the families of the victims 174 00:11:04,748 --> 00:11:06,500 -essentially have us. -(train horn blows) 175 00:11:07,834 --> 00:11:09,086 (whoops) 176 00:11:17,010 --> 00:11:19,346 I was a pilot in the Marine Corps. 177 00:11:20,931 --> 00:11:23,433 I've been in two aviation crashes. 178 00:11:23,517 --> 00:11:25,852 The first one was in a DC-9. 179 00:11:25,936 --> 00:11:29,898 It broke in half when it landed in Pensacola. 180 00:11:29,981 --> 00:11:34,111 The second one, the cross-tube broke, the rotor blades hit the ground 181 00:11:34,194 --> 00:11:36,613 and flipped the helicopter. 182 00:11:38,907 --> 00:11:43,703 The accident I was in, nothing compared to the two MAX crashes. 183 00:11:43,787 --> 00:11:46,123 Those passengers didn't have a chance. 184 00:11:47,124 --> 00:11:49,292 So, on the 6th, we have Konjit. 185 00:11:49,376 --> 00:11:50,585 ANNE HABIG: And then Linet. 186 00:11:50,669 --> 00:11:52,671 She has two hours to meet with you. 187 00:11:52,754 --> 00:11:57,134 GREEN: There's two sides of the case, and they're both equally important. 188 00:11:57,217 --> 00:11:58,885 The first one is the liability case. 189 00:11:58,969 --> 00:12:01,054 She may not come now. She's all worried. 190 00:12:01,138 --> 00:12:02,347 GREEN: Yeah, I saw the emails. 191 00:12:02,431 --> 00:12:05,767 Basically, we have to prove that Boeing did something wrong 192 00:12:05,851 --> 00:12:07,602 in order to hold Boeing accountable. 193 00:12:07,686 --> 00:12:11,731 HABIG: She left behind a husband and two little-- and two minor children. 194 00:12:11,815 --> 00:12:14,401 But they haven't given me a date yet. 195 00:12:14,484 --> 00:12:17,195 GREEN: The second thing is compensation. 196 00:12:17,279 --> 00:12:22,242 Even though life is precious and life can't be measured in terms of money, 197 00:12:22,325 --> 00:12:24,286 that is how the law measures it. 198 00:12:25,454 --> 00:12:28,206 And the compensation that we seek from Boeing 199 00:12:28,290 --> 00:12:32,335 has to reflect the very serious losses our clients have suffered. 200 00:12:34,796 --> 00:12:36,423 (indistinct chatter) 201 00:12:48,810 --> 00:12:51,938 Boeing will try to put people on a spreadsheet. 202 00:12:52,022 --> 00:12:53,523 WOMAN: Hello. 203 00:12:53,607 --> 00:12:56,026 GREEN: Have name, age, relatives. 204 00:12:56,109 --> 00:12:57,736 (woman speaking foreign language) 205 00:12:57,819 --> 00:13:00,864 And then they might say, "Well, that's a single person, 206 00:13:00,947 --> 00:13:03,200 "not survived by a spouse, no kids. 207 00:13:03,283 --> 00:13:05,285 That case isn't worth a lot of money." 208 00:13:06,661 --> 00:13:10,665 So one of the things we do is we kind of take them off that chart. 209 00:13:11,666 --> 00:13:13,877 "Yeah, that person's not married, 210 00:13:13,960 --> 00:13:17,005 but did you know the person supported his entire family?" 211 00:13:17,088 --> 00:13:19,090 -(indistinct chatter) -(woman crying) 212 00:13:21,468 --> 00:13:24,596 KONJIT SHAFI BALEKER: He completed all the six years training 213 00:13:24,679 --> 00:13:28,183 and then he become Africa key instructor. 214 00:13:28,266 --> 00:13:30,143 GREEN: In this case, our client's a young man, 215 00:13:30,227 --> 00:13:33,730 who, in the entire country of Ethiopia, 216 00:13:33,813 --> 00:13:37,526 he's the only person who can actually instruct master technicians 217 00:13:37,609 --> 00:13:38,944 on Toyota vehicles. 218 00:13:39,027 --> 00:13:43,240 BALEKER: He wins a national contest in 2011, 219 00:13:43,323 --> 00:13:46,201 also in thou-- 2012. 220 00:13:49,663 --> 00:13:52,707 Everything here is a memorial of Sintayehu. 221 00:13:52,791 --> 00:13:53,959 Everything. 222 00:13:54,960 --> 00:13:59,464 My mother still expect, every night, 223 00:13:59,548 --> 00:14:01,841 to open the door for him. 224 00:14:01,925 --> 00:14:03,176 To say hi to him. 225 00:14:05,095 --> 00:14:08,098 She wakes up early to prepare a food to him. 226 00:14:08,181 --> 00:14:11,476 It's difficult to accept the reality still. 227 00:14:19,192 --> 00:14:21,278 GREEN: You don't let people become numbers. 228 00:14:21,361 --> 00:14:23,989 You make them people again. 229 00:14:27,826 --> 00:14:31,663 So what we have to do is try to get the essence of the person. 230 00:14:31,746 --> 00:14:34,583 ABABU AMEHA: This is, uh, when she was graduating from ET. 231 00:14:34,666 --> 00:14:36,793 -Oh. -Yeah. 232 00:14:36,876 --> 00:14:39,129 As a cabin crew, when she was joined. 233 00:14:39,212 --> 00:14:41,214 This is the wings that they wore? 234 00:14:41,298 --> 00:14:44,593 AMEHA: This is the wing for the crew members. 235 00:14:44,676 --> 00:14:46,469 Her intention was to run her own business. 236 00:14:46,553 --> 00:14:47,596 -GREEN: Right. -Yeah. 237 00:14:47,679 --> 00:14:50,640 And she was doing it in addition to raising kids, 238 00:14:50,724 --> 00:14:52,684 having a full-time flight attendant position. 239 00:14:52,767 --> 00:14:53,768 AMEHA: Yeah. 240 00:14:53,852 --> 00:14:55,687 -GREEN: She had a lot of energy, huh? -Yeah. 241 00:14:55,770 --> 00:14:58,023 -This is her attorney. -The image I found. 242 00:14:59,482 --> 00:15:03,278 AMEHA: My wife, she used to drink wine while she had 243 00:15:03,361 --> 00:15:05,405 helping of spaghetti. 244 00:15:05,488 --> 00:15:07,782 So this is her last drink. 245 00:15:07,866 --> 00:15:10,201 This is her last drink. 246 00:15:10,285 --> 00:15:11,995 Nobody has touched it. 247 00:15:16,750 --> 00:15:18,084 We need justice. 248 00:15:18,168 --> 00:15:20,253 We need justice. 249 00:15:26,343 --> 00:15:28,553 GREEN: Um, could you just tell me what your full name is? 250 00:15:28,637 --> 00:15:31,097 I am John Quindos. 251 00:15:31,181 --> 00:15:34,434 Can I ask you about the crash 252 00:15:34,517 --> 00:15:39,022 and the loss of your wife, uh, your daughter and-and your three grandchildren? 253 00:15:40,106 --> 00:15:43,443 QUINDOS: It is, uh... it's a bit difficult to explain. 254 00:15:43,526 --> 00:15:46,071 Every day, you wake up 255 00:15:46,154 --> 00:15:48,573 and you find you have nowhere to go. 256 00:15:48,657 --> 00:15:50,742 It comes to your mind, 257 00:15:50,825 --> 00:15:55,038 "My God, why did you do this?" 258 00:15:58,750 --> 00:16:01,920 GREEN: We make them, you know, put together photos for us. 259 00:16:02,003 --> 00:16:04,673 We make them fill out questionnaires for us. 260 00:16:04,756 --> 00:16:07,676 We put the people through pain. 261 00:16:09,177 --> 00:16:13,473 Can you just tell me what you miss the most about your mom? 262 00:16:33,159 --> 00:16:34,661 ♪ ♪ 263 00:16:34,744 --> 00:16:36,955 It's emotionally draining. 264 00:16:38,498 --> 00:16:41,459 And, um, making everything much worse, 265 00:16:41,543 --> 00:16:45,130 you could have a case where someone from the U.S. 266 00:16:45,213 --> 00:16:49,092 gets ten times what someone from outside the U.S. gets. 267 00:16:49,175 --> 00:16:52,220 And this is something that we've been fighting for years. 268 00:16:52,303 --> 00:16:53,638 I'm so sorry. 269 00:16:53,722 --> 00:16:56,516 -And, God, thank you for having us. -Thank you. 270 00:16:56,599 --> 00:16:58,643 One of the families said, "You know what? 271 00:16:58,727 --> 00:17:01,104 "If you bring me a billion dollars and you say, 272 00:17:01,187 --> 00:17:03,022 "'You can have this billion dollars 273 00:17:03,106 --> 00:17:06,901 or my brother back,' I'm gonna take my brother." 274 00:17:06,985 --> 00:17:09,946 Um, so getting the money, is that justice? 275 00:17:11,781 --> 00:17:15,201 ELYAB TILAHUN: I mean, I-I won't even 276 00:17:15,285 --> 00:17:17,245 begin to understand what they're going through. 277 00:17:17,328 --> 00:17:20,248 One minute, these people, they were, they were with you, 278 00:17:20,331 --> 00:17:25,712 and then, 20 minutes later, you're-you're being told that 279 00:17:25,795 --> 00:17:29,132 there was a plane crash and they've all died. 280 00:17:29,215 --> 00:17:30,842 How do you make peace with that? 281 00:17:34,721 --> 00:17:37,098 (seagulls chirping) 282 00:17:37,182 --> 00:17:39,809 (ship horn blowing) 283 00:17:43,646 --> 00:17:46,065 WOMAN: Morning. Hi. 284 00:17:46,149 --> 00:17:47,442 -Hello. Good morning. -(busy chatter) 285 00:17:47,525 --> 00:17:49,444 Yeah, come in. 286 00:17:49,527 --> 00:17:51,362 MAN (over speakers): We're gonna have some folks coming in late. 287 00:17:51,446 --> 00:17:53,156 We'll just have to find a seat. 288 00:17:53,239 --> 00:17:55,033 Hey, there's Dominic. You made it. 289 00:17:57,076 --> 00:17:59,204 WENDY SOWERS: Of the 20 largest airlines in the world, 290 00:17:59,287 --> 00:18:02,123 19 of them fly the Triple Seven. 291 00:18:02,207 --> 00:18:05,293 We talked about ten percent better costs per seat 292 00:18:05,376 --> 00:18:08,254 than our closest competitor currently in the market today. 293 00:18:08,338 --> 00:18:11,257 We also have double-digit improvement in efficiency, 294 00:18:11,341 --> 00:18:13,259 so this allows them to reduce their costs. 295 00:18:13,343 --> 00:18:14,928 Happy to take some questions of the room. 296 00:18:15,011 --> 00:18:17,013 -Yes? -Can we get an interview about the MAX? 297 00:18:17,096 --> 00:18:18,473 SOWERS: Uh... 298 00:18:18,556 --> 00:18:20,809 We can work with you on any MAX-related questions. 299 00:18:20,892 --> 00:18:22,936 Wendy's really the marketing Triple Seven X person. 300 00:18:23,019 --> 00:18:24,896 I don't think she'd be in a position to answer 301 00:18:24,979 --> 00:18:26,606 any real complicated MAX questions, right? 302 00:18:26,689 --> 00:18:28,608 SOWERS: Yeah, and I'm not an engineer, so... 303 00:18:28,691 --> 00:18:29,901 -MAN: And she's not an engineer. -(woman laughs) 304 00:18:29,984 --> 00:18:32,987 Okay, so we're gonna proceed out of here. Head out of the door. 305 00:18:33,071 --> 00:18:35,114 Head toward-- straight to the buses. 306 00:18:35,198 --> 00:18:39,911 GATES: I always say to Boeing that it's better if you work with me. 307 00:18:39,994 --> 00:18:43,331 But if you don't and you try to close me out, 308 00:18:43,414 --> 00:18:45,750 well, I'll write it without you. 309 00:18:45,834 --> 00:18:47,836 ♪ ♪ 310 00:18:50,672 --> 00:18:53,800 For 17 years now, I've been covering the story of Boeing. 311 00:18:53,883 --> 00:18:57,720 Joining us now is Dominic Gates, an aerospace reporter for The Seattle Times. 312 00:18:57,804 --> 00:18:59,722 Behind me here, we've got the 737 313 00:18:59,806 --> 00:19:02,141 fuselage system installation. 314 00:19:02,225 --> 00:19:07,438 This is the most journalistically competitive story I've ever worked on. 315 00:19:07,522 --> 00:19:09,566 Sorry, everybody. Sorry I'm late. 316 00:19:09,649 --> 00:19:11,609 And so every meeting we were having... 317 00:19:11,693 --> 00:19:14,320 You know that a lot of people are gonna be reading it or not... 318 00:19:14,404 --> 00:19:18,157 GATES: The editors were saying, "Whatever you got, get it out there fast." 319 00:19:23,621 --> 00:19:27,709 There are two great centers of airplane building in the world: 320 00:19:27,792 --> 00:19:31,170 Toulouse in Europe for Airbus 321 00:19:31,254 --> 00:19:34,215 and Seattle for Boeing. 322 00:19:37,010 --> 00:19:40,680 Historically, you did pay a premium for a Boeing plane. 323 00:19:42,265 --> 00:19:46,394 And that's because it was better built. 324 00:19:47,937 --> 00:19:50,440 I don't think that's true anymore. 325 00:19:50,523 --> 00:19:54,277 I mean, it-it began with the McDonnell Douglas merger in 1997. 326 00:19:56,905 --> 00:20:01,034 The merger of Boeing and McDonnell Douglas is now complete. 327 00:20:04,746 --> 00:20:08,499 GATES: And, in a sense, the MAX crashes 328 00:20:08,583 --> 00:20:10,251 are the end point of that. 329 00:20:13,129 --> 00:20:16,215 All these McDonnell Douglas people came with this different mentality. 330 00:20:16,299 --> 00:20:19,636 They didn't want to design new planes 331 00:20:19,719 --> 00:20:23,097 and just harvested the money from these older models. 332 00:20:25,141 --> 00:20:27,894 The new management sold Wall Street this vision 333 00:20:27,977 --> 00:20:33,232 of Boeing growing exponentially, and Wall Street bought it. 334 00:20:34,233 --> 00:20:37,612 But they were also under intense competitive pressure from Airbus. 335 00:20:37,695 --> 00:20:38,696 -Yeah. -That's right. 336 00:20:40,448 --> 00:20:43,576 Airbus kept building new planes, 337 00:20:43,660 --> 00:20:47,664 and suddenly American Airlines was about to seal a huge order 338 00:20:47,747 --> 00:20:50,333 for 200 A320neos, 339 00:20:50,416 --> 00:20:53,670 which is the rival of the 737. 340 00:20:53,753 --> 00:20:55,880 NEWSMAN: Is Boeing in trouble, do you think? 341 00:20:55,964 --> 00:21:00,927 It tells us that the-the company's in some trouble in its competition with Airbus. 342 00:21:03,930 --> 00:21:06,474 GREEN: American Airlines was a legacy 343 00:21:06,557 --> 00:21:09,894 Boeing customer who only flew, uh, Boeing products up to that time. 344 00:21:09,978 --> 00:21:13,982 So the idea that they would lose market share to, um, Airbus 345 00:21:14,065 --> 00:21:15,483 was a major event. 346 00:21:15,566 --> 00:21:18,444 GATES: So what's Boeing going to do to answer Airbus? 347 00:21:18,528 --> 00:21:22,323 RAY RIVERA: They were going to design a whole new airplane, 348 00:21:22,407 --> 00:21:26,244 and then scrapped those plans and decided to modify 349 00:21:26,327 --> 00:21:28,579 -the 737 in that race. -Right. 350 00:21:28,663 --> 00:21:30,957 DANIEL ROSE: And the thinking for that was time, 351 00:21:31,040 --> 00:21:32,417 -money? -GREEN: Time. 352 00:21:32,500 --> 00:21:36,421 It's a lot easier to get a new version of a already certified aircraft 353 00:21:36,504 --> 00:21:38,423 certified by the FAA. 354 00:21:38,506 --> 00:21:42,427 But the primary goal was that Boeing wanted to produce the airplane 355 00:21:42,510 --> 00:21:46,139 so they could sell it to customers who were already flying the 737 356 00:21:46,222 --> 00:21:50,101 and say, "Look, if an airline is looking at either buying an Airbus, 357 00:21:50,184 --> 00:21:52,937 "where they'd have to put pilots through training, 358 00:21:53,021 --> 00:21:57,150 "or buy the 737 MAX, where they already have the pilots certified, 359 00:21:57,233 --> 00:21:58,735 that's a huge competitive advantage." 360 00:21:58,818 --> 00:22:01,487 MICHELE MATASSA FLORES: The biggest picture of all is really 361 00:22:01,571 --> 00:22:04,407 the expectations in a capitalist society, right? 362 00:22:04,490 --> 00:22:06,909 There's shareholders, who want greater return all the time. 363 00:22:06,993 --> 00:22:11,581 There are flying passengers, who want lower prices all the time. 364 00:22:11,664 --> 00:22:15,501 That's really what drives all of this. 365 00:22:15,585 --> 00:22:17,170 MARC MOLLER: Pull the curtain back 366 00:22:17,253 --> 00:22:19,964 and see what's really going on in this company, 367 00:22:20,048 --> 00:22:22,550 and you'll understand why this plane crashed. 368 00:22:39,400 --> 00:22:43,696 ED PIERSON: Over here, this was not supposed to be a big parking lot for 737s, 369 00:22:43,780 --> 00:22:46,574 but that's what it's become right now where they're grounded. 370 00:22:48,159 --> 00:22:51,579 It's, uh, heartbreaking. 371 00:22:51,662 --> 00:22:53,664 (birds chirping) 372 00:23:09,847 --> 00:23:13,017 The 737 factory, it's a huge facility. 373 00:23:14,102 --> 00:23:17,438 My team worked on the factory floor, 374 00:23:17,522 --> 00:23:20,233 and we started seeing a lot of quality issues. 375 00:23:21,400 --> 00:23:25,404 And that's when I was expressing my concerns to the general manager. 376 00:23:25,488 --> 00:23:28,324 ♪ ♪ 377 00:23:30,118 --> 00:23:32,120 Problems started when senior executives 378 00:23:32,203 --> 00:23:34,413 were really trying to ramp up production of the MAX. 379 00:23:37,792 --> 00:23:42,296 The plan is to build these planes in a very organized way 380 00:23:42,380 --> 00:23:46,551 'cause it's a complicated product and you have to do everything right. 381 00:23:46,634 --> 00:23:50,221 And because of this pressure, this continued pressure to produce, 382 00:23:50,304 --> 00:23:51,848 because of Airbus, 383 00:23:51,931 --> 00:23:53,850 we're not doing that. 384 00:23:53,933 --> 00:23:56,018 MUILENBURG: We're seeing a lot of, uh, narrow-body interest, 385 00:23:56,102 --> 00:23:58,771 so of course, uh, this week, we'll be highlighting the MAX family. 386 00:23:58,855 --> 00:24:01,149 NEWSMAN: Cameras captured a great week for Boeing in orders and commitments. 387 00:24:01,232 --> 00:24:04,443 MAN: Singapore Airlines has committed to 30, 388 00:24:04,527 --> 00:24:06,445 -United Airlines to 20. -(cameras clicking) 389 00:24:06,529 --> 00:24:09,407 GATES: The MAX was very successful. 390 00:24:09,490 --> 00:24:11,075 It's the fastest-selling Boeing jet ever. 391 00:24:11,159 --> 00:24:13,161 MUILENBURG: We got about 4,000 392 00:24:13,244 --> 00:24:14,912 737s in backlog. 393 00:24:14,996 --> 00:24:16,914 We're oversold. 394 00:24:16,998 --> 00:24:21,544 PIERSON: We were going from building 47 planes in a month to 52. 395 00:24:21,627 --> 00:24:22,587 That's a lot of airplanes. 396 00:24:22,670 --> 00:24:24,797 MUILENBURG: Every one and a half seconds, 397 00:24:24,881 --> 00:24:26,757 a 737 takes off 398 00:24:26,841 --> 00:24:28,467 -somewhere in the world. -MAN 2: Right, and... 399 00:24:28,551 --> 00:24:30,553 -So, there goes another one. -All right. -(laughter) 400 00:24:31,220 --> 00:24:34,182 So we would try to meet schedule, and-and it started slipping. 401 00:24:34,265 --> 00:24:38,936 NEWSMAN 2: AerCap announced an order for 100 737 MAX 8s. 402 00:24:39,020 --> 00:24:42,523 MAN 3: Well, it's looking pretty good. Looks like, uh, another record year. 403 00:24:42,607 --> 00:24:44,150 PIERSON: Now we're having to do work out of sequence, 404 00:24:44,233 --> 00:24:45,735 which adds risk. 405 00:24:45,818 --> 00:24:47,278 NEWSMAN 3: Take a look at shares of Boeing. 406 00:24:47,361 --> 00:24:48,905 MUILENBURG: Over the next 20 years, 407 00:24:48,988 --> 00:24:50,948 we see a need for about 41,000 new airplanes. 408 00:24:51,032 --> 00:24:52,533 MAN 4: I'm about ready to move again. 409 00:24:52,617 --> 00:24:55,328 So I just move my pad, and I have to keep pace, keep up. 410 00:24:55,411 --> 00:24:58,831 PIERSON: I've never seen that kind of pressure put on people. 411 00:24:58,915 --> 00:25:00,374 And they started getting grilled, you know, "How-- 412 00:25:00,458 --> 00:25:02,793 "I thought you gave me your word you were gonna be done yesterday, and your team-- 413 00:25:02,877 --> 00:25:04,879 How come you're not off the plane?" And somebody would make this mistake, 414 00:25:04,962 --> 00:25:08,049 and then the same mistake would be made a day or two later. 415 00:25:08,132 --> 00:25:11,510 Y-You don't want people thinking like that when they're building airplanes. 416 00:25:16,766 --> 00:25:20,561 I wrote a letter to the CEO saying, "We could still do the right thing, 417 00:25:20,645 --> 00:25:24,106 but we need to stop and give our people a chance to catch up." 418 00:25:24,190 --> 00:25:27,443 I wrote to the board of directors, and I requested their assistance. 419 00:25:27,526 --> 00:25:29,737 "Yeah, we'll get in touch with you." "We'll get back to you." 420 00:25:29,820 --> 00:25:31,697 Nothing, nothing. 421 00:25:31,781 --> 00:25:34,867 We'll meet this demand, always raising the bar 422 00:25:34,951 --> 00:25:38,788 when it comes to safety, quality and integrity. 423 00:25:39,956 --> 00:25:41,249 (sighs) 424 00:25:41,332 --> 00:25:43,334 (crickets chirping) 425 00:25:56,138 --> 00:25:58,808 PIERSON: I do know that, you know, there might be people 426 00:25:58,891 --> 00:26:02,853 that will try to discredit me or maybe challenge what I say, you know, 427 00:26:02,937 --> 00:26:07,358 and my response back is, "Look, I have to do it." 428 00:26:07,441 --> 00:26:09,860 ♪ ♪ 429 00:26:11,779 --> 00:26:16,659 I need to explain that even a wonderful, great company like Boeing 430 00:26:16,742 --> 00:26:18,744 can have problems. 431 00:26:23,958 --> 00:26:28,004 ERIC HAVIAN: There are many unfortunate circumstances involving whistleblowers. 432 00:26:28,087 --> 00:26:30,798 Edward Snowden, he now lives in-in Russia. 433 00:26:30,881 --> 00:26:34,302 Chelsea Manning ended up in prison. 434 00:26:35,845 --> 00:26:37,722 Been a long road to get here, huh? 435 00:26:37,805 --> 00:26:39,974 HAVIAN: Yeah, too long. (chuckles) 436 00:26:40,057 --> 00:26:43,602 Those are the names that you hear about, 437 00:26:43,686 --> 00:26:47,398 but there are many other whistleblowers trying to speak out to make a difference. 438 00:26:50,735 --> 00:26:52,486 Doing okay, honey? 439 00:26:52,570 --> 00:26:54,363 I'm doing okay. 440 00:26:56,073 --> 00:26:57,658 HAVIAN: Ed's going up against Boeing, 441 00:26:57,742 --> 00:27:00,411 one of the biggest employers in Seattle area, 442 00:27:00,494 --> 00:27:04,081 and there are some very well documented examples 443 00:27:04,165 --> 00:27:08,711 where Boeing has retaliated against people who have gone against the company. 444 00:27:08,794 --> 00:27:10,463 -Thank you, sir. -Thank you. 445 00:27:12,006 --> 00:27:13,341 (elevator bell dings) 446 00:27:16,844 --> 00:27:19,555 Going down here. Down here? 447 00:27:19,638 --> 00:27:21,140 -CYNTHIA McFADDEN: Hi. -Hi. How are you, Cynthia? 448 00:27:21,223 --> 00:27:22,767 Thank you for coming and doing this. 449 00:27:22,850 --> 00:27:24,518 Thanks for inviting me. Appreciate it. 450 00:27:24,602 --> 00:27:29,732 Very good. So let's, um, let's ask the documentary team to go. 451 00:27:32,193 --> 00:27:34,737 So, the name's out. 452 00:27:34,820 --> 00:27:36,864 The Wall Street Journal is the one who got the leak. 453 00:27:36,947 --> 00:27:37,948 Right. 454 00:27:38,032 --> 00:27:39,742 HAVIAN: Someone leaked Ed's identity, 455 00:27:39,825 --> 00:27:45,164 and now the press are calling Boeing, and Boeing is preparing to say something. 456 00:27:45,247 --> 00:27:48,042 I can't answer questions like that ever on behalf of the client, 457 00:27:48,125 --> 00:27:50,669 whether the answer is yes or no. 458 00:27:50,753 --> 00:27:52,004 People want to protect Boeing's flank. 459 00:27:52,088 --> 00:27:55,299 They think it's in their interest to have Boeing get out there first 460 00:27:55,383 --> 00:27:57,718 before Ed's story is told. 461 00:27:57,802 --> 00:28:00,054 But of course, I know you don't want to do that. 462 00:28:00,137 --> 00:28:02,139 In order for that not to happen, um, 463 00:28:02,223 --> 00:28:04,475 looks like the stories will go today rather than tomorrow. 464 00:28:04,558 --> 00:28:06,519 (whispers): I'm trying. 465 00:28:06,602 --> 00:28:08,729 Never a dull moment. 466 00:28:11,649 --> 00:28:15,736 McFADDEN: After 30 years in the military, much of it spent in an airplane, 467 00:28:15,820 --> 00:28:19,698 Ed Pierson has a strong sense of duty. 468 00:28:19,782 --> 00:28:23,160 Bottom line is you're worried about people dying in Boeing planes. 469 00:28:23,244 --> 00:28:24,245 Yeah, absolutely. 470 00:28:24,328 --> 00:28:25,913 McFADDEN: But in late 2017, 471 00:28:25,996 --> 00:28:29,625 Ed Pierson says he started to see things that alarmed him. 472 00:28:29,708 --> 00:28:30,960 (elevator bell dings) 473 00:28:31,043 --> 00:28:34,046 What words would you use to describe that factory at that point? 474 00:28:34,130 --> 00:28:35,256 PIERSON: Dangerous. 475 00:28:35,339 --> 00:28:37,383 Um, unnecessary. 476 00:28:37,466 --> 00:28:39,427 Taking unnecessary risks. 477 00:28:39,510 --> 00:28:41,512 Chaotic. Uh, um, disarray. 478 00:28:41,595 --> 00:28:44,348 McFADDEN: Four months later, a Lion Air 737 MAX 479 00:28:44,432 --> 00:28:49,186 (over TV): crashed, killing all 189 people on board. 480 00:28:49,270 --> 00:28:54,191 What do you say to Americans who are planning to fly on a 737? 481 00:28:54,275 --> 00:28:58,946 I would demand that the FAA, in their role as regulators, 482 00:28:59,029 --> 00:29:01,574 go in, thoroughly investigate that factory. 483 00:29:01,657 --> 00:29:05,494 LESTER HOLT: So, Cynthia, what is Boeing saying about all this? 484 00:29:05,578 --> 00:29:08,205 McFADDEN: Well, Lester, while the 737 MAX fleet are all grounded, 485 00:29:08,289 --> 00:29:12,668 there are more than 6,800 other 737s flying. 486 00:29:12,751 --> 00:29:15,087 Now, Boeing is pushing back strongly tonight, 487 00:29:15,171 --> 00:29:20,009 saying that the 737 is one of the safest planes flying, and they say, quote, 488 00:29:20,092 --> 00:29:23,762 "...the suggestion by Mr. Pierson of a link between his concerns 489 00:29:23,846 --> 00:29:27,641 and the recent MAX accidents is completely unfounded." 490 00:29:27,725 --> 00:29:30,978 And they say, so far, no investigators have found, quote, 491 00:29:31,061 --> 00:29:35,900 "...production conditions in the factory contributed to the accidents." 492 00:29:35,983 --> 00:29:37,067 Lester. 493 00:29:37,151 --> 00:29:39,153 -(indistinct chatter) -(birds chirping) 494 00:29:40,946 --> 00:29:45,242 PETER DeFAZIO: After the first crash, Boeing told us it was a one-off. 495 00:29:45,326 --> 00:29:47,161 The initial reports on the second crash 496 00:29:47,244 --> 00:29:50,831 sounded identical to what happened in the first crash. 497 00:29:50,915 --> 00:29:55,211 And that just set off alarm bells with me, saying, "No, wait a minute. 498 00:29:55,294 --> 00:29:57,630 Uh, there's something we don't know here." 499 00:29:58,923 --> 00:30:01,634 And that was when we began the investigation. 500 00:30:03,636 --> 00:30:06,597 Almost like a court proceeding, we-- first you go into discovery. 501 00:30:06,680 --> 00:30:08,474 You need the documents. 502 00:30:08,557 --> 00:30:09,975 And then, once you get the documents, 503 00:30:10,059 --> 00:30:15,773 you identify, uh, key players who need to be interviewed. 504 00:30:17,149 --> 00:30:18,400 -(cameras clicking) -Morning. 505 00:30:18,484 --> 00:30:20,277 MUILENBURG: Good morning. Good to be here with you this morning. 506 00:30:20,361 --> 00:30:21,445 Uh, thank you. 507 00:30:21,529 --> 00:30:23,948 Looking forward to, uh, today's hearing. 508 00:30:24,031 --> 00:30:26,242 REPORTER: They're gonna ask you, apparently, about a manager 509 00:30:26,325 --> 00:30:29,370 who sought to halt the production of the 737 MAX today. 510 00:30:29,453 --> 00:30:31,997 Did you know about anything like that? 511 00:30:32,081 --> 00:30:34,333 And what would your response be to that now? 512 00:30:34,416 --> 00:30:37,503 Aware of that, and we've, uh, taken on those concerns 513 00:30:37,586 --> 00:30:38,837 and address-- have addressed those. 514 00:30:38,921 --> 00:30:41,131 -(reporters clamoring) -Thank you. Thank you. 515 00:30:44,802 --> 00:30:46,637 DeFAZIO: I want to return to the market pressures, 516 00:30:46,720 --> 00:30:50,432 the fact that you had to design a plane that was more economical 517 00:30:50,516 --> 00:30:52,393 and couldn't require pilot training. 518 00:30:52,476 --> 00:30:56,772 I was taking on a very powerful corporation. 519 00:30:56,855 --> 00:30:59,400 Mr. Chairman, we'll follow up with that information. 520 00:30:59,483 --> 00:31:00,985 DeFAZIO: They were resistant. 521 00:31:01,068 --> 00:31:02,820 Is anybody at Boeing taking a cut 522 00:31:02,903 --> 00:31:05,489 or working for free to try to rectify this problem? 523 00:31:05,573 --> 00:31:08,325 My, uh, board will conduct a comprehensive review that's... 524 00:31:08,409 --> 00:31:10,911 So you're saying you're not giving up any compensation at all? 525 00:31:10,995 --> 00:31:14,331 You're continuing to work and make $30 million a year? 526 00:31:15,583 --> 00:31:18,627 DeFAZIO: But we're gonna see through with the investigation. 527 00:31:18,711 --> 00:31:21,297 We think the system is gonna work. 528 00:31:22,840 --> 00:31:27,052 NEWSMAN: Boeing CEO Dennis Muilenburg testified before a Senate committee. 529 00:31:27,136 --> 00:31:30,055 Boeing came to my office shortly after these crashes 530 00:31:30,139 --> 00:31:33,142 and said they were the result of pilot error. 531 00:31:33,225 --> 00:31:35,519 Those pilots never had a chance. 532 00:31:37,229 --> 00:31:38,897 MUILENBURG: When we design a system, 533 00:31:38,981 --> 00:31:41,900 understand that these airplanes are flown in the hands of pilots, 534 00:31:41,984 --> 00:31:44,945 and in some cases, our system safety analysis includes 535 00:31:45,029 --> 00:31:47,448 not only the engineering design but also 536 00:31:47,531 --> 00:31:52,578 the actions that, uh, pilots would take as part of, uh, a failure scenario. 537 00:31:54,288 --> 00:31:56,957 GATES: Blame the dead pilots. 538 00:31:57,041 --> 00:32:00,210 I-I'm continually astonished that Boeing won't move from that. 539 00:32:02,046 --> 00:32:04,965 Especially once I started digging up information about 540 00:32:05,049 --> 00:32:10,304 the MAX's new flight control system, which is called the MCAS-- 541 00:32:10,387 --> 00:32:14,016 the Maneuvering Characteristics Augmentation System. 542 00:32:16,685 --> 00:32:18,020 Hey, it's Dominic. 543 00:32:18,103 --> 00:32:20,189 Uh, you got a minute? 544 00:32:20,272 --> 00:32:23,525 The name of it is an awful acronym that tells you nothing. 545 00:32:23,609 --> 00:32:27,154 I find it astonishing that you don't know about it. 546 00:32:27,237 --> 00:32:30,366 All we knew early on was that MCAS was new flight control software 547 00:32:30,449 --> 00:32:32,910 that had been added to the MAX 548 00:32:32,993 --> 00:32:35,954 and that some flaw in it had caused the crash. 549 00:32:39,166 --> 00:32:41,085 (jet engine whirring) 550 00:32:41,168 --> 00:32:45,923 GREEN: There's a big question about how this airplane was designed. 551 00:32:46,006 --> 00:32:48,133 The history of this is freaking crazy. 552 00:32:48,217 --> 00:32:51,637 So the whole thing goes way back to, like, the '60s. 553 00:32:51,720 --> 00:32:54,723 MALE ANNOUNCER: Newest arrival in the Boeing family of airliners, 554 00:32:54,807 --> 00:32:57,226 the 737 attracts a crowd. 555 00:32:57,309 --> 00:32:58,727 GREEN: They want a short jet. 556 00:32:58,811 --> 00:33:03,774 They want a jet that people can get onto and off of on a stairway, 557 00:33:03,857 --> 00:33:07,027 so they build the 737 low to the ground. 558 00:33:09,571 --> 00:33:13,617 So then, fast-forward to 2011... 559 00:33:16,578 --> 00:33:19,456 ...they tacked on two new engines. 560 00:33:19,540 --> 00:33:23,627 The size of the engines meant they're gonna be dragging on the ground, 561 00:33:23,711 --> 00:33:25,963 so they put them forward and up. 562 00:33:27,214 --> 00:33:30,259 The new engines are so big that the air gets underneath 563 00:33:30,342 --> 00:33:36,056 and gives it an extra bit of lift, so software automatically counters that. 564 00:33:36,140 --> 00:33:38,600 A sensor feeds the flight control computer, 565 00:33:38,684 --> 00:33:41,145 and MCAS swivels the tail, 566 00:33:41,228 --> 00:33:43,731 pushing the jet's nose down. 567 00:33:50,112 --> 00:33:53,198 But the system was just too strong. 568 00:33:54,908 --> 00:33:58,287 Before the first crash, the pilot began a fight 569 00:33:58,370 --> 00:34:00,873 against this system that he didn't know about, 570 00:34:00,956 --> 00:34:03,917 pulling the nose up, and he did it 26 times. 571 00:34:04,001 --> 00:34:07,504 And the plane was going in a roller-coaster ride. 572 00:34:07,588 --> 00:34:10,048 (jet engine roaring) 573 00:34:12,926 --> 00:34:14,553 WOMAN (over P.A.): Flight 892 is... 574 00:34:14,636 --> 00:34:17,514 GATES: I actually talked to pilots, 575 00:34:17,598 --> 00:34:19,975 and they had a totally different story. 576 00:34:21,268 --> 00:34:24,772 Before the second crash, Boeing sent a senior vice president 577 00:34:24,855 --> 00:34:26,565 down to American Airlines 578 00:34:26,648 --> 00:34:28,984 to brief the pilot union. 579 00:34:30,068 --> 00:34:33,280 And that turned into a pretty rough meeting. 580 00:34:33,363 --> 00:34:37,242 DAN CAREY: I wasn't going to stay in the meeting. 581 00:34:37,326 --> 00:34:39,912 It was the first time Boeing visited APA headquarters. 582 00:34:39,995 --> 00:34:42,956 When we saw the list of the Boeing personnel coming, 583 00:34:43,040 --> 00:34:45,751 the one thing that really jumped off the page 584 00:34:45,834 --> 00:34:48,587 was they were bringing their lawyer, so... 585 00:34:48,670 --> 00:34:51,256 I mean, who brings a lawyer to a safety meeting? 586 00:34:51,340 --> 00:34:56,512 I just sensed that they were not being direct or forthright. 587 00:34:58,055 --> 00:35:02,184 So, anyway, I just thought it would be beneficial to record the meeting. 588 00:35:04,728 --> 00:35:08,899 MAN (recorded): So I-I guess what I'll start with, then, is the control law 589 00:35:08,982 --> 00:35:11,693 that is referred to in the press right now called MCAS. 590 00:35:11,777 --> 00:35:14,863 So it's just a little bit of software in the flight control system. 591 00:35:14,947 --> 00:35:18,325 Obviously, in the accident a couple of weeks ago, 592 00:35:18,408 --> 00:35:20,869 it's been reported that the system misbehaved. 593 00:35:20,953 --> 00:35:23,872 I keep hearing those words, "little," "little bit," "misbehave." 594 00:35:23,956 --> 00:35:26,124 It was like they were describing it as a child. 595 00:35:26,208 --> 00:35:28,836 MAN (recorded): You know, a million miles you're going to fly this airplane, 596 00:35:28,919 --> 00:35:30,796 and maybe once you're going to see this ever. 597 00:35:30,879 --> 00:35:34,383 So we try not to overload the crews with information that's unnecessary. 598 00:35:34,466 --> 00:35:37,803 And I don't know that understanding this system 599 00:35:37,886 --> 00:35:40,806 would have changed the outcome of this. 600 00:35:40,889 --> 00:35:42,724 They didn't come in and go, "Look, 601 00:35:42,808 --> 00:35:45,811 "you've only got a handful of seconds to get this right. 602 00:35:45,894 --> 00:35:47,896 "Okay, we didn't tell you about it. We're very sorry. 603 00:35:47,980 --> 00:35:52,818 "But we want you to know going forward that if you react quickly and get on this, 604 00:35:52,901 --> 00:35:54,695 that it's manageable." 605 00:35:54,778 --> 00:35:56,613 They didn't. They were like, "Look, you know what to do." 606 00:35:58,115 --> 00:36:01,618 NEWSWOMAN: Just minutes from now, lawmakers on Capitol Hill will hear from 607 00:36:01,702 --> 00:36:05,831 pilots who have criticized Boeing in the wake of these two deadly crashes. 608 00:36:05,914 --> 00:36:07,791 NEWSMAN: I know Sully will be the movie star in the room, 609 00:36:07,875 --> 00:36:09,293 but really look for Dan Carey. 610 00:36:09,376 --> 00:36:12,045 He's the head of the Allied Pilots Association. 611 00:36:12,129 --> 00:36:15,883 As pilots know, improvements in aviation are often-- too often-- 612 00:36:15,966 --> 00:36:20,220 written in the blood of the unfortunate victims of these airplane accidents. 613 00:36:20,304 --> 00:36:24,975 I got a subpoena from Congress, so I released the tape. 614 00:36:25,058 --> 00:36:27,728 I knew there would be some pretty heavy consequences. 615 00:36:27,811 --> 00:36:30,314 NEWSMAN 2: This audio recording, more than anything else, 616 00:36:30,397 --> 00:36:35,193 has raised the specter of doubt about the company and this aircraft. 617 00:36:35,277 --> 00:36:39,072 This is the first unscripted moment we have heard from Boeing. 618 00:36:39,156 --> 00:36:41,658 CAREY: It was important for me to get that tape out, 619 00:36:41,742 --> 00:36:45,370 and then I immediately turned it over to Chairman DeFazio. 620 00:36:45,454 --> 00:36:48,248 DeFAZIO: There were many false warnings simultaneously? 621 00:36:48,332 --> 00:36:49,541 SULLY SULLENBERGER: Yes. 622 00:36:49,625 --> 00:36:51,585 A single fault, a single failure 623 00:36:51,668 --> 00:36:56,673 can now have cascading effects rapidly through multiple systems. 624 00:36:56,757 --> 00:36:59,468 THOMAS MASSIE: Do you think that better trained pilots 625 00:36:59,551 --> 00:37:02,387 should've been able to handle the malfunctions? 626 00:37:02,471 --> 00:37:05,307 You have to remember, uh, sir, and members of the panel, 627 00:37:05,390 --> 00:37:08,185 this is a sudden, violent and terrifying event. 628 00:37:08,268 --> 00:37:11,521 This airplane's pitching up and down, rapidly and violently. 629 00:37:11,605 --> 00:37:15,442 There's bells, uh, warnings and clackers, uh, sounding. 630 00:37:15,525 --> 00:37:19,279 Again, the failure was that they didn't ever tell us the system existed, 631 00:37:19,363 --> 00:37:22,282 so therefore we did not have robust training. 632 00:37:27,996 --> 00:37:30,832 WOMAN: I'd like first, the family members who are on, 633 00:37:30,916 --> 00:37:33,335 that they could unmute themselves and introduce themselves 634 00:37:33,418 --> 00:37:37,047 so that the media knows who is, uh, who's on. 635 00:37:37,130 --> 00:37:40,759 Suzanne Camp. I'm the mother of Micah Messent. 636 00:37:40,842 --> 00:37:43,345 I'm, uh, Matthieu Willm. I lost my sister. 637 00:37:43,428 --> 00:37:46,014 Tom Kabau. We lost our younger brother. 638 00:37:46,098 --> 00:37:49,101 My name is Paul Njoroge. 639 00:37:49,184 --> 00:37:50,852 I lost my wife and my three children 640 00:37:50,936 --> 00:37:54,147 and my mom-in-law in the crash of Ethiopian Airlines. 641 00:37:54,231 --> 00:37:56,233 MAN: He was traveling to Kenya. 642 00:37:56,316 --> 00:38:00,654 Nairobi would have been, uh, just a, just a little stop, 643 00:38:00,737 --> 00:38:02,406 and she never arrived. 644 00:38:02,489 --> 00:38:04,783 My name is Zipporah Kuria, 645 00:38:04,866 --> 00:38:07,536 and I lost my dad. 646 00:38:14,710 --> 00:38:15,711 (gearshift clicks) 647 00:38:15,794 --> 00:38:17,796 (elevator beeping) 648 00:38:22,009 --> 00:38:24,511 KURIA: Go up. Go. 649 00:38:25,595 --> 00:38:27,014 Stop right there. 650 00:38:27,097 --> 00:38:29,433 Yeah, if we, if we can edit this. 651 00:38:29,516 --> 00:38:32,686 If it-- if we just put, "For the first six minutes, 652 00:38:32,769 --> 00:38:36,940 "the pilot struggled to control the 737 MAX 8 653 00:38:37,024 --> 00:38:39,651 before it then crashed." 654 00:38:39,735 --> 00:38:43,613 I'm a bit younger than most of the family members, 655 00:38:43,697 --> 00:38:47,200 so we're all just kind of streamlining our different skill. 656 00:38:48,744 --> 00:38:52,622 I kind of know how to work social media and for the website. 657 00:38:54,875 --> 00:38:58,712 -My favorite feature is the "Our Stories" page. -Mm. 658 00:39:00,964 --> 00:39:02,174 KURIA: We are family. 659 00:39:02,257 --> 00:39:08,388 Like, we're the ET302 family whether we want to be part of it or not. 660 00:39:12,267 --> 00:39:16,229 In a way, it's like they shared... shared blood. 661 00:39:20,150 --> 00:39:21,818 -(blows) -(laughs) 662 00:39:21,902 --> 00:39:24,154 (laughter) 663 00:39:26,490 --> 00:39:28,533 DARCY BELANGER: Hi. Good morning, everyone. 664 00:39:28,617 --> 00:39:30,035 It is an early start today. 665 00:39:30,118 --> 00:39:32,454 I am in Washington, D.C., on a layover. 666 00:39:32,537 --> 00:39:36,792 I'm heading to the United Nations Environment Assembly. 667 00:39:36,875 --> 00:39:38,877 Uh, so, uh, I'll check in again. 668 00:39:39,961 --> 00:39:42,547 We don't know where I'll be-- maybe Ethiopia, 669 00:39:42,631 --> 00:39:44,800 maybe my final destination, Kenya-- 670 00:39:44,883 --> 00:39:46,885 but I'll keep you posted on the journey. 671 00:39:46,968 --> 00:39:49,179 Have a great day. 672 00:39:49,262 --> 00:39:54,142 KURIA: You can see the stories of, like, my dad, Joseph Kuria Waithaka, 673 00:39:54,226 --> 00:39:58,522 age 55, and you can see a little bit about him and who he was. 674 00:39:58,605 --> 00:39:59,815 Hi, guys. 675 00:39:59,898 --> 00:40:03,860 This is me and Olivia's diary of "Don't take your family to your gym." 676 00:40:03,944 --> 00:40:06,071 Dad, how many calories have you burnt now? 677 00:40:06,154 --> 00:40:07,948 -WAITHAKA: 31. -31 only? 678 00:40:08,031 --> 00:40:09,991 And how long have you been doing it for? 679 00:40:10,075 --> 00:40:11,743 (whispers): He doesn't like it. 680 00:40:11,827 --> 00:40:14,371 How long have you been doing it for? 681 00:40:14,454 --> 00:40:16,456 ♪ ♪ 682 00:40:18,583 --> 00:40:21,962 I remember dreaming about my dad screaming for me, 683 00:40:22,045 --> 00:40:26,383 being sat next to him on the plane, but his section falling 684 00:40:26,466 --> 00:40:30,387 and me trying to reach out and grab him. 685 00:40:35,851 --> 00:40:41,523 I wonder how the people who were behind making the decisions go to sleep at night. 686 00:40:42,524 --> 00:40:45,652 (voice breaking): I can count how many nights I go to sleep 687 00:40:45,735 --> 00:40:48,155 and just have clean sleep 688 00:40:48,238 --> 00:40:51,992 without imagining what was happening 689 00:40:52,075 --> 00:40:55,453 in those last six minutes of my dad's life. 690 00:40:56,788 --> 00:41:01,585 Like seeing the ground coming toward you so close. 691 00:41:01,668 --> 00:41:04,671 (jet engine rumbling, fading) 692 00:41:25,483 --> 00:41:28,320 ♪ ♪ 693 00:41:28,403 --> 00:41:30,947 NEWSMAN: Tonight, a rare and stark admission of fault 694 00:41:31,031 --> 00:41:33,533 from the world's biggest airplane maker. 695 00:41:33,617 --> 00:41:35,202 MUILENBURG: We at Boeing are sorry 696 00:41:35,285 --> 00:41:38,830 for the lives lost in the recent 737 MAX accidents. 697 00:41:38,914 --> 00:41:40,999 The Boeing argument was, 698 00:41:41,082 --> 00:41:43,960 "We've informed everybody how to handle it, 699 00:41:44,044 --> 00:41:48,506 and we're working on a software fix which we will have very soon." 700 00:41:48,590 --> 00:41:52,886 NEWSMAN 2: Boeing says MAX pilots can learn the new system in just 30 minutes. 701 00:41:52,969 --> 00:41:55,180 That's-that's just ridiculous. 702 00:41:55,263 --> 00:41:59,017 We're taking a comprehensive, disciplined approach 703 00:41:59,100 --> 00:42:03,521 and taking the time to get the software update right. 704 00:42:03,605 --> 00:42:07,943 We're nearing completion and anticipate its certification and implementation 705 00:42:08,026 --> 00:42:12,155 on the 737 MAX fleet worldwide in the weeks ahead. 706 00:42:12,239 --> 00:42:16,993 We remain confident in the fundamental safety of the 737 MAX. 707 00:42:17,077 --> 00:42:19,079 (birds chirping) 708 00:42:29,422 --> 00:42:32,842 PIERSON: People think that the problem was only software, 709 00:42:32,926 --> 00:42:38,848 but Boeing is controlling the narrative: "Look here. Don't look here." 710 00:42:40,016 --> 00:42:42,519 It's easier for them to talk about pilot training, 711 00:42:42,602 --> 00:42:44,437 'cause they can blame it on human mistakes, 712 00:42:44,521 --> 00:42:47,315 and the software, 'cause we'll just make a software patch 713 00:42:47,399 --> 00:42:49,734 and we'll send it out, you know, 714 00:42:49,818 --> 00:42:51,653 but there's other issues, 715 00:42:51,736 --> 00:42:53,530 unanswered questions that are not being addressed. 716 00:42:55,407 --> 00:42:57,367 Why did the plane crash? 717 00:42:57,450 --> 00:42:59,953 It crashed 'cause the pilots lost control. 718 00:43:00,036 --> 00:43:01,454 Why did the pilots lose control? 719 00:43:02,872 --> 00:43:06,084 'Cause MCAS software was pitching the plane down repeatedly. 720 00:43:07,168 --> 00:43:08,461 Why was that happening? 721 00:43:10,130 --> 00:43:13,049 'Cause the angle of attack sensor failed. 722 00:43:16,886 --> 00:43:18,888 But why'd the sensor fail? 723 00:43:23,310 --> 00:43:25,729 People think it's software, but it's actually hardware. 724 00:43:27,314 --> 00:43:29,190 It's a three-pound physical part 725 00:43:29,274 --> 00:43:33,653 that's been installed on hundreds if not thousands of planes. 726 00:43:34,738 --> 00:43:36,698 GATES: The angle of attack is the angle 727 00:43:36,781 --> 00:43:39,951 basically between the wing and the incoming airflow, 728 00:43:40,035 --> 00:43:43,955 and the angle of attack sensor was giving a wrong signal. 729 00:43:44,039 --> 00:43:46,499 In fact, it was giving an impossible signal. 730 00:43:46,583 --> 00:43:48,585 GREEN: 74.5 degrees nose up. 731 00:43:48,668 --> 00:43:50,795 ROSE: Isn't 74 degrees, like, 732 00:43:50,879 --> 00:43:53,298 beyond the pale of any normal... 733 00:43:53,381 --> 00:43:55,425 GREEN: You're right. An airplane can't fly at 74.5 de-- 734 00:43:55,508 --> 00:43:56,968 You'd have to be a rocket ship. 735 00:43:57,052 --> 00:43:59,262 ROSE: So even though the plane was flying 736 00:43:59,346 --> 00:44:02,098 at a safe angle of attack, because of this bad sensor, 737 00:44:02,182 --> 00:44:04,851 the MCAS system thought it was higher up like that 738 00:44:04,934 --> 00:44:06,811 and was programming the nose to go down. 739 00:44:06,895 --> 00:44:09,272 If this was truly the-the angle of attack, they've got... 740 00:44:09,356 --> 00:44:11,232 -Bigger problems. (chuckles) -They got way bigger problems. 741 00:44:13,443 --> 00:44:15,945 PIERSON: The MAX was not the only plane being built at the factory. 742 00:44:17,614 --> 00:44:21,034 Makes you wonder: Are there other sensors out there that have the same defect? 743 00:44:24,079 --> 00:44:29,834 And so, if that's all they're gonna do-- fix the software and the pilot training-- 744 00:44:29,918 --> 00:44:32,504 then I think the flying public needs to ask why. 745 00:44:36,007 --> 00:44:38,802 GATES: Whistleblowers from inside Boeing stepping forward 746 00:44:38,885 --> 00:44:41,721 has always been my best source of information. 747 00:44:44,391 --> 00:44:45,850 Over the years, that's how I've learned 748 00:44:45,934 --> 00:44:48,728 what's really going wrong inside the company. 749 00:44:51,231 --> 00:44:52,440 I'm for the little guy. 750 00:44:52,524 --> 00:44:57,070 I'm not for-- obviously, for the large, powerful corporation. 751 00:44:57,153 --> 00:45:00,240 So-- That I know has severe problems internally. 752 00:45:00,323 --> 00:45:06,287 GATES: Gerry Eastman approached me in 2003, 753 00:45:06,371 --> 00:45:09,124 years before the MAX crashes, 754 00:45:09,207 --> 00:45:13,711 angry about how management was running the company into the ground 755 00:45:13,795 --> 00:45:16,131 and about safety issues. 756 00:45:16,214 --> 00:45:18,508 My boss had this meeting with me and told me not to do my job, 757 00:45:18,591 --> 00:45:20,301 to just stamp the paperwork off. 758 00:45:20,385 --> 00:45:22,262 Of course, I knew that was bogus. 759 00:45:22,345 --> 00:45:24,848 GATES: He had access to documents 760 00:45:24,931 --> 00:45:28,309 he wasn't supposed to have access to, but he did. 761 00:45:28,393 --> 00:45:30,478 I mean, you're talking about 762 00:45:30,562 --> 00:45:33,398 the second biggest defense contractor in the United States 763 00:45:33,481 --> 00:45:36,276 with big cyber capabilities. (chuckles) 764 00:45:36,359 --> 00:45:37,569 And this machinist 765 00:45:37,652 --> 00:45:43,825 was logging in to the presentations of the CEO 766 00:45:43,908 --> 00:45:46,661 and giving them to me. (laughs) 767 00:45:48,997 --> 00:45:52,792 I repeatedly told Gerry, "Look, be careful." 768 00:45:54,043 --> 00:45:55,837 He just completely ignored me. 769 00:45:55,920 --> 00:45:58,673 NEWSWOMAN: Eastman worked for Boeing for 18 years. 770 00:45:58,756 --> 00:46:00,508 He was arrested at his desk. 771 00:46:00,592 --> 00:46:02,552 He's been charged with computer trespassing, 772 00:46:02,635 --> 00:46:06,055 and, if convicted, he faces up to four years in prison. 773 00:46:06,139 --> 00:46:09,267 GATES: Anybody who worked at Boeing who talked to me privately 774 00:46:09,350 --> 00:46:12,187 is breaking the company rules 775 00:46:12,270 --> 00:46:14,647 and is in serious trouble. 776 00:46:14,731 --> 00:46:16,691 NEWSMAN: Gerald Eastman was in King County court today 777 00:46:16,774 --> 00:46:19,527 for his arraignment, where he pleaded not guilty. 778 00:46:19,611 --> 00:46:23,198 He says Boeing was not taking his safety concerns seriously 779 00:46:23,281 --> 00:46:25,867 and that is why he went public with what he found. 780 00:46:25,950 --> 00:46:29,537 You know, I got together, you know, and said to my wife, I said... 781 00:46:29,621 --> 00:46:31,122 (sighs heavily) 782 00:46:31,206 --> 00:46:35,710 "I have to go public, you know, so-- regardless of the threat to me." 783 00:46:36,961 --> 00:46:40,882 GATES: After he was arrested, he settled with Boeing 784 00:46:40,965 --> 00:46:42,884 and he never worked in aerospace again. 785 00:46:44,719 --> 00:46:47,597 I didn't hear from him in a long time, 786 00:46:47,680 --> 00:46:49,474 and I wondered, "What's going on?" 787 00:46:49,557 --> 00:46:52,519 I was worried. 788 00:46:52,602 --> 00:46:56,439 Later, I learned from a friend of his 789 00:46:56,523 --> 00:46:58,900 that he had taken his own life. 790 00:46:59,901 --> 00:47:01,861 NEWSWOMAN 2: Do you ever look back and say, 791 00:47:01,945 --> 00:47:03,613 "I wish I would've just kept my mouth shut"? 792 00:47:03,696 --> 00:47:04,989 (sighs) No. 793 00:47:05,073 --> 00:47:09,452 There's-there's thousands of people like-- at Boeing that do that every day, 794 00:47:09,536 --> 00:47:11,579 and some of us have to step forward. 795 00:47:25,093 --> 00:47:26,803 (vehicle alarm chirps) 796 00:47:32,684 --> 00:47:34,227 (engine starts) 797 00:47:37,605 --> 00:47:39,649 ♪ ♪ 798 00:47:43,861 --> 00:47:46,281 MICHELLE PIERSON: I'm anxious. 799 00:47:46,364 --> 00:47:51,160 We have friends and family that work or have worked at Boeing, 800 00:47:51,244 --> 00:47:55,164 and-and my dad worked at Boeing after he retired from the Navy as well, 801 00:47:55,248 --> 00:47:59,711 and we felt proud to be part of that. 802 00:48:01,170 --> 00:48:05,258 And so this is hard 'cause you feel like you're squealing. 803 00:48:05,341 --> 00:48:07,260 And I know it's not. He's not. 804 00:48:07,343 --> 00:48:08,678 He's just trying to shed light on something 805 00:48:08,761 --> 00:48:10,638 that can be made better and safer. 806 00:48:13,891 --> 00:48:17,228 But I'm hoping that people understand 807 00:48:17,312 --> 00:48:19,897 the reasons behind why he's doing this. 808 00:48:31,409 --> 00:48:34,162 KURIA: It would be different if you knew this was a one-off, this is it, 809 00:48:34,245 --> 00:48:36,539 this is the last time this would happen. 810 00:48:38,541 --> 00:48:41,961 But there's the angst and anticipation for another crash to happen. 811 00:48:47,133 --> 00:48:51,554 This first six minutes of every flight are extremely difficult. 812 00:48:53,097 --> 00:48:55,516 Not just for me but for all the families. 813 00:48:58,102 --> 00:49:01,648 Every time there's turbulence, the first thought is, 814 00:49:01,731 --> 00:49:04,067 "Is this the end? 815 00:49:04,150 --> 00:49:06,152 "Like... 816 00:49:06,235 --> 00:49:08,404 am I gonna die?" 817 00:49:11,783 --> 00:49:15,203 But my dad would go anywhere for me. 818 00:49:15,286 --> 00:49:17,205 That's why I have to go. 819 00:49:20,249 --> 00:49:23,002 To make sure that the world knows 820 00:49:23,086 --> 00:49:26,339 planes are not as safe as we think they are. 821 00:49:27,340 --> 00:49:30,218 (electronic bell chimes) 822 00:49:30,301 --> 00:49:32,595 ♪ ♪ 823 00:49:38,559 --> 00:49:40,269 (electronic bell chimes) 824 00:49:40,353 --> 00:49:43,231 PILOT (over P.A.): Folks, we'd like to welcome all of you to Washington, D.C. 825 00:49:43,314 --> 00:49:45,441 (indistinct chatter) 826 00:49:50,279 --> 00:49:51,406 So glad you're here. 827 00:49:51,489 --> 00:49:52,657 -Good to see you. -Yeah. 828 00:49:52,740 --> 00:49:54,242 -We made it, guys. -Yeah. -Yeah. 829 00:49:54,325 --> 00:49:56,494 We made it. 830 00:49:56,577 --> 00:50:00,832 I've met so many families from 35 different countries. 831 00:50:00,915 --> 00:50:05,002 We see the same pain in each other's eyes. 832 00:50:07,088 --> 00:50:10,425 PAUL NJOROGE: While all your lives moved on, 833 00:50:10,508 --> 00:50:13,094 for the last six months, our lives, 834 00:50:13,177 --> 00:50:15,471 the lives of the families of the victims 835 00:50:15,555 --> 00:50:17,682 has not moved an inch. 836 00:50:19,016 --> 00:50:23,896 KURIA: Grief, loss and pain are a universal language that everybody speaks. 837 00:50:25,189 --> 00:50:27,358 JOAN VINCENT: Grief has been, uh, profound, 838 00:50:27,442 --> 00:50:31,487 and, uh, I feel best when I'm outdoors. 839 00:50:31,571 --> 00:50:34,532 My daughter was a... a conservationist. 840 00:50:35,825 --> 00:50:36,868 (sobs softly) 841 00:50:36,951 --> 00:50:40,163 (voice breaking): And I know that was her, um, happy place. 842 00:50:41,748 --> 00:50:46,169 KURIA: And I think that the way that we can fight for their legacy... 843 00:50:47,837 --> 00:50:51,215 ...is to make sure that no other family is in the same position as we are. 844 00:50:54,677 --> 00:50:56,971 DeFAZIO: The families, they're critical, 845 00:50:57,054 --> 00:51:00,683 putting a face on these crashes. 846 00:51:02,935 --> 00:51:05,646 Since the plane was built here, 847 00:51:05,730 --> 00:51:07,607 since the plane was certified here, 848 00:51:07,690 --> 00:51:12,445 they knew that they had to focus on the United States government 849 00:51:12,528 --> 00:51:15,573 and on Boeing to fix this problem. 850 00:51:16,574 --> 00:51:19,452 CHRIS MOORE: It was quite evident that things were rushed. 851 00:51:19,535 --> 00:51:23,206 In fact, they were continuing to make the airplanes after the second crash. 852 00:51:23,289 --> 00:51:26,876 That's the biggest slap in the face to every single family. 853 00:51:26,959 --> 00:51:30,505 KURIA: My mission out of this is 854 00:51:30,588 --> 00:51:33,216 to make sure that, when people get on a flight, 855 00:51:33,299 --> 00:51:36,469 that they get off on the other side. 856 00:51:45,102 --> 00:51:48,189 PIERSON: There's a lot of, lot of, lot of things swirling around in my head. 857 00:51:48,272 --> 00:51:49,857 It's... 858 00:51:55,822 --> 00:51:58,324 It has been a-- I have-- it's been-- 859 00:51:58,407 --> 00:52:00,952 I've been obsessed by it, and I-I didn't really intend to be. 860 00:52:01,035 --> 00:52:02,370 I'm not-- I don't consider myself... 861 00:52:02,453 --> 00:52:03,955 MICHELLE: That's the first time I've heard you say that. 862 00:52:04,038 --> 00:52:07,375 Well, I know I've been obsessed with kind of-- 'cause I want to, you know... 863 00:52:09,168 --> 00:52:11,337 ...make sure it never happens again. 864 00:52:11,420 --> 00:52:12,547 So... 865 00:52:16,008 --> 00:52:18,010 ♪ ♪ 866 00:52:25,601 --> 00:52:31,357 I still have nightmares, but fighting back has been a powerful motivator. 867 00:52:31,440 --> 00:52:33,818 -I mean, I'm finally getting it, but... -MICHELLE: Just one more step. 868 00:52:33,901 --> 00:52:36,195 Yeah. I know. 869 00:52:38,239 --> 00:52:41,951 I'd like to think that the families know that there's people out there 870 00:52:42,034 --> 00:52:44,370 that are still trying to get to the truth. 871 00:52:51,043 --> 00:52:54,046 NEWSMAN: Today, appearing before the House Transportation Committee 872 00:52:54,130 --> 00:52:57,174 is a Boeing whistleblower, Edward Pierson. 873 00:52:57,258 --> 00:53:01,846 Pierson says he thinks that production problems contributed to the MAX crashes. 874 00:53:01,929 --> 00:53:04,307 KURIA: We need answers, 875 00:53:04,390 --> 00:53:09,437 we need accountability, and we need someone to take responsibility. 876 00:53:13,900 --> 00:53:16,485 HAVIAN: The reporters will try to question you. 877 00:53:16,569 --> 00:53:19,322 They'll shout questions at you that'll be provocative. 878 00:53:19,405 --> 00:53:21,073 Don't respond to it. 879 00:53:21,157 --> 00:53:23,618 -(busy chatter) -(cameras clicking) 880 00:53:26,954 --> 00:53:28,789 MICHELLE: You're gonna do this right now? 881 00:53:28,873 --> 00:53:31,208 HAVIAN: Guys, if you could give him some space, that would be great. 882 00:53:31,292 --> 00:53:33,419 Can we just have a moment? 883 00:53:33,502 --> 00:53:34,587 Yeah. 884 00:53:37,506 --> 00:53:39,717 -Why did the FAA not... -(busy chatter continues) 885 00:53:39,800 --> 00:53:41,802 -You're gonna have to ask them... -MICHELLE: We're coming in. 886 00:53:47,016 --> 00:53:49,435 PIERSON: My name is Ed Pierson. 887 00:53:49,518 --> 00:53:51,520 I would first like to provide my heartfelt condolences 888 00:53:51,604 --> 00:53:54,148 for all the families and friends who lost loved ones 889 00:53:54,231 --> 00:53:57,860 on Lion Air Flight 610 and Ethiopian Airlines Flight 302. 890 00:53:57,944 --> 00:54:01,364 Your loss and grief are truly unimaginable. 891 00:54:02,573 --> 00:54:05,409 I believe production problems at the Renton factory 892 00:54:05,493 --> 00:54:08,454 may have contributed to these two tragic crashes. 893 00:54:08,537 --> 00:54:13,167 I formally warned Boeing leadership in writing on multiple occasions, 894 00:54:13,250 --> 00:54:16,170 specifically once before the Lion Air crash 895 00:54:16,253 --> 00:54:18,506 and again before the Ethiopian Airlines crash, 896 00:54:18,589 --> 00:54:20,925 about potential airplane risk. 897 00:54:21,008 --> 00:54:23,302 Those warnings were ignored. 898 00:54:23,386 --> 00:54:27,598 On June 9, 2018, while the Lion Air airplane was being produced, 899 00:54:27,682 --> 00:54:29,517 four months before it crashed, 900 00:54:29,600 --> 00:54:32,520 I wrote an email to the 737 general manager 901 00:54:32,603 --> 00:54:35,773 advising him to shut down the production line. 902 00:54:35,856 --> 00:54:38,609 When I mentioned that I've seen operations in the military 903 00:54:38,693 --> 00:54:42,196 shut down for lesser safety concerns, 904 00:54:42,279 --> 00:54:45,282 I will never forget his response, which was, 905 00:54:45,366 --> 00:54:47,702 "The military isn't a profit-making organization." 906 00:54:47,785 --> 00:54:50,121 (quiet murmuring, gasping) 907 00:54:50,204 --> 00:54:53,165 Less than a month later, on March 10, 2019, 908 00:54:53,249 --> 00:54:58,254 Ethiopian Airlines Flight 302 crashed, killing 157 people. 909 00:54:59,630 --> 00:55:02,383 The U.S. regulators' investigation of these crashes 910 00:55:02,466 --> 00:55:04,260 has been as disappointing as Boeing's insistence 911 00:55:04,343 --> 00:55:06,679 that it had no systemic quality or safety issues. 912 00:55:08,347 --> 00:55:10,516 Thank you again for providing me this opportunity. 913 00:55:10,599 --> 00:55:12,268 I'm ready to answer your questions. 914 00:55:12,351 --> 00:55:15,938 Okay. I recognize, uh, Representative Norton. 915 00:55:16,022 --> 00:55:18,274 ELEANOR HOLMES NORTON: Would you favor the FAA going farther 916 00:55:18,357 --> 00:55:22,737 and doing an investigation of U.S. Boeing factories? 917 00:55:22,820 --> 00:55:24,155 PIERSON: I fully support that. 918 00:55:24,238 --> 00:55:27,491 I was there for three years, and-and honestly I never saw-- 919 00:55:27,575 --> 00:55:30,619 I never met an FAA employee in my three years. 920 00:55:30,703 --> 00:55:33,247 And I never actually remember any of my employees 921 00:55:33,330 --> 00:55:34,999 saying they talked to an FAA employee. 922 00:55:35,082 --> 00:55:38,335 Now, they may have been there, but they certainly weren't visible and present. 923 00:55:38,419 --> 00:55:41,422 And I-I really think that's necessary. 924 00:55:41,505 --> 00:55:44,967 Uh, I'm gonna suggest that, uh, as, uh-- following this hearing. 925 00:55:45,051 --> 00:55:49,680 It is gonna be on us if we do not take the steps 926 00:55:49,764 --> 00:55:53,184 to systematically look at Boeing factories across the United States. 927 00:55:53,267 --> 00:55:54,477 Thank you, Mr. Chairman. 928 00:55:54,560 --> 00:55:56,771 ♪ ♪ 929 00:55:56,854 --> 00:55:58,856 (cameras clicking) 930 00:56:04,153 --> 00:56:06,864 DeFAZIO: The Federal Aviation Administration, 931 00:56:06,947 --> 00:56:11,160 they are tasked with the job of keeping the public safe 932 00:56:11,243 --> 00:56:15,539 and, uh, making sure that things that we certify to fly 933 00:56:15,623 --> 00:56:18,959 are gonna fly and not crash. 934 00:56:19,043 --> 00:56:20,961 WOMAN: Administrator Dickson, you're our hope. 935 00:56:21,045 --> 00:56:23,255 You are our hope. 936 00:56:23,339 --> 00:56:26,926 STEVE DICKSON: Aviation's hard lessons and the hard work in response to those lessons 937 00:56:27,009 --> 00:56:29,386 have paved the way to creating a global aviation system 938 00:56:29,470 --> 00:56:31,889 with an enviable safety record. 939 00:56:31,972 --> 00:56:33,849 But we recognize that 940 00:56:33,933 --> 00:56:35,851 safety is a journey, not a destination, 941 00:56:35,935 --> 00:56:37,937 and we must build on the lessons learned, 942 00:56:38,020 --> 00:56:41,607 and we must never allow ourselves to become complacent. 943 00:56:41,690 --> 00:56:44,944 Thank you, and I'm happy to take your questions. 944 00:56:45,027 --> 00:56:49,198 Mr. Dickson, um, do you know who Ed Pierson is? 945 00:56:49,281 --> 00:56:52,284 DICKSON: Uh, I have not met him personally, but I know, I know of him. 946 00:56:52,368 --> 00:56:53,744 -He's sitting right over there. -Yeah. 947 00:56:53,828 --> 00:56:56,956 SEAN MALONEY: I mean, are you aware that four months before the first crash, 948 00:56:57,039 --> 00:56:58,582 he brought these problems to Boeing's attention? 949 00:56:58,666 --> 00:57:00,584 Are you aware of that, gentlemen? 950 00:57:00,668 --> 00:57:02,628 -Four months before the first crash. -I know that there were, uh, con-- 951 00:57:02,711 --> 00:57:04,672 yes, that, uh, that concerns were raised, yes. 952 00:57:04,755 --> 00:57:07,174 MALONEY: That's right. And you know what they did? 953 00:57:07,258 --> 00:57:10,845 They sat on it until a second plane crash. 954 00:57:10,928 --> 00:57:12,346 That's what happened. 955 00:57:12,429 --> 00:57:14,473 A bunch more people lost their lives. 956 00:57:14,557 --> 00:57:16,600 So my question to you is: 957 00:57:16,684 --> 00:57:20,437 Will you investigate the production problems at the Renton facility? 958 00:57:20,521 --> 00:57:24,817 Uh, I know that there's ongoing activity through our-our, uh, our oversight. 959 00:57:24,900 --> 00:57:26,569 MALONEY: Sir, sir, I'm sorry, that's not good enough. 960 00:57:26,652 --> 00:57:29,905 Are we gonna interview the production workers at the Renton facility? 961 00:57:29,989 --> 00:57:31,448 Is it gonna be a real thing? 962 00:57:31,532 --> 00:57:34,076 DICKSON: You have my commitment that we are looking into those problems 963 00:57:34,160 --> 00:57:36,120 and we will continue to do so. 964 00:57:36,203 --> 00:57:39,039 Will you commit, as we sit here today, that you will interview Mr. Pierson? 965 00:57:39,123 --> 00:57:40,124 Absolutely. 966 00:57:40,207 --> 00:57:41,709 MALONEY: Will you, will you investigate 967 00:57:41,792 --> 00:57:44,461 -the production problems at the Renton facility? -Yes. 968 00:57:46,297 --> 00:57:48,757 The committee stands adjourned. 969 00:57:48,841 --> 00:57:50,467 (indistinct chatter) 970 00:57:50,551 --> 00:57:53,179 (camera clicking) 971 00:57:58,767 --> 00:58:01,228 Thank you so much. That took courage. 972 00:58:02,605 --> 00:58:04,815 You're doing the right thing by making sure it gets fixed 973 00:58:04,899 --> 00:58:07,067 and no other family has to go through this. Thank you. 974 00:58:07,151 --> 00:58:08,360 Thank you. 975 00:58:08,444 --> 00:58:09,904 -Thank you very much, sir. -Yeah. 976 00:58:09,987 --> 00:58:11,572 Thank you. 977 00:58:11,655 --> 00:58:13,657 -(indistinct chatter) -(cameras clicking) 978 00:58:14,825 --> 00:58:17,494 HAVIAN: If you could give him some space, that would be great. 979 00:58:17,578 --> 00:58:19,872 Happy to-- if you have any questions, I'm happy to answer them for you, 980 00:58:19,955 --> 00:58:21,665 but I think that's all for today. 981 00:58:25,628 --> 00:58:28,047 Well, nobody wants to fly on those planes. 982 00:58:28,130 --> 00:58:29,590 That was really amazing. 983 00:58:29,673 --> 00:58:33,177 PIERSON: The FAA just got directed to go and-and investigate the factory. 984 00:58:35,596 --> 00:58:37,598 And, yeah, this was a big win. 985 00:58:44,188 --> 00:58:46,106 NEWSWOMAN: The story we are following tonight: 986 00:58:46,190 --> 00:58:48,484 Boeing has fired its CEO, Dennis Muilenburg. 987 00:58:48,567 --> 00:58:52,238 NEWSMAN: Muilenburg had presided over one of the worst years in Boeing's history. 988 00:58:52,321 --> 00:58:55,950 REPORTER: 346 people died. Can you answer a few questions? 989 00:58:56,033 --> 00:58:57,868 NEWSWOMAN 2: How much did he walk away with? 990 00:58:57,952 --> 00:59:00,287 (over computer): $62.2 million. 991 00:59:00,371 --> 00:59:03,999 That may sound like a lot, but he's not taking his 2019 bonus. 992 00:59:04,083 --> 00:59:06,585 But the new guy, the new CEO, David Calhoun, 993 00:59:06,669 --> 00:59:08,587 he will be making 1.4 million 994 00:59:08,671 --> 00:59:12,591 with the added benefit of making millions more in bonuses, 995 00:59:12,675 --> 00:59:15,261 including seven million-- just seven million alone-- 996 00:59:15,344 --> 00:59:17,304 if he gets the MAX back in the air. 997 00:59:17,388 --> 00:59:19,306 And since we're talking about... 998 00:59:19,390 --> 00:59:22,768 KURIA: There is no remorse in this for Boeing. 999 00:59:22,851 --> 00:59:25,229 Just financial targets. 1000 00:59:25,312 --> 00:59:27,523 And I think for me, 1001 00:59:27,606 --> 00:59:32,861 thinking about Muilenburg and my dad, 1002 00:59:32,945 --> 00:59:36,782 knowing they were two men born the same year, 1003 00:59:36,865 --> 00:59:42,955 one is living a lavish lifestyle with millions of dollars, 1004 00:59:43,038 --> 00:59:45,833 and the other paid for it with his blood. 1005 00:59:48,168 --> 00:59:50,671 ♪ ♪ 1006 00:59:55,801 --> 00:59:58,387 GREEN: So the FAA is under fire, and I think rightfully so, 1007 00:59:58,470 --> 01:00:02,349 but it's crazy because the-- Boeing's main defense 1008 01:00:02,433 --> 01:00:07,021 is that it can't be liable because the airplane is certified by the FAA. 1009 01:00:07,104 --> 01:00:09,690 ROSE: Every plane that's ever crashed has been certified. 1010 01:00:09,773 --> 01:00:12,234 -Right. -So that kind of answers the question, 1011 01:00:12,318 --> 01:00:14,528 uh, no, certification is not safety. 1012 01:00:14,611 --> 01:00:16,030 GREEN: The FAA's position 1013 01:00:16,113 --> 01:00:21,535 is that the certification standard should provide immunity to-to the manufacturer, 1014 01:00:21,618 --> 01:00:25,497 but the FAA's position also is that manufacturers, 1015 01:00:25,581 --> 01:00:30,294 their responsibility extends beyond just meeting the certification standards. 1016 01:00:30,377 --> 01:00:32,254 MEGAN BENETT: If the only pressure 1017 01:00:32,338 --> 01:00:35,257 on your profit margin is legal liability, 1018 01:00:35,341 --> 01:00:39,094 and if you remove the risk of legal liability, because once it's certified, 1019 01:00:39,178 --> 01:00:41,513 you're no longer going to be able to be sued 1020 01:00:41,597 --> 01:00:45,017 by people who are killed or injured by your aircraft, 1021 01:00:45,100 --> 01:00:47,519 there's no longer any motivation for the aircraft companies, 1022 01:00:47,603 --> 01:00:50,689 for the designers, the manufacturers, to design anything safely. 1023 01:00:50,773 --> 01:00:54,109 The only motivation is to design something that's certifiable. 1024 01:00:54,193 --> 01:00:55,277 It doesn't really make sense. 1025 01:00:55,361 --> 01:00:58,197 Then there is no-- there's no safety for the flying public. 1026 01:01:00,115 --> 01:01:02,117 (jet engine roaring in distance) 1027 01:01:14,713 --> 01:01:16,673 -HAVIAN: We got to go. -PIERSON: Yeah, we got to go. 1028 01:01:16,757 --> 01:01:18,092 -MICHELLE: Okay. -All right, babe. 1029 01:01:18,175 --> 01:01:20,344 -Okay. -I will call you when we can, 1030 01:01:20,427 --> 01:01:22,054 -and we'll-- Okay. -Good luck. 1031 01:01:22,137 --> 01:01:23,389 Love you. 1032 01:01:27,309 --> 01:01:28,352 (sighs) 1033 01:01:28,435 --> 01:01:31,480 MICHELLE: Naively, I thought that he would do his bit 1034 01:01:31,563 --> 01:01:35,317 at the hearing and then it would be over, 1035 01:01:35,401 --> 01:01:37,945 and so not the case. 1036 01:01:38,028 --> 01:01:40,072 And it-- I mean, it literally dawned on me that moment like, 1037 01:01:40,155 --> 01:01:42,116 "Oh, my God, this is not the end of it. 1038 01:01:42,199 --> 01:01:44,785 We're just, we're just... This is the tip of the iceberg." 1039 01:01:44,868 --> 01:01:46,412 And that's exactly what it was. 1040 01:01:46,495 --> 01:01:48,497 ♪ ♪ 1041 01:01:52,418 --> 01:01:55,546 PIERSON: Finally got the interview with the FAA. 1042 01:01:55,629 --> 01:01:59,550 Now I'm going to tell them what was going on in the factory. 1043 01:01:59,633 --> 01:02:02,719 I think that's it, that giant facility down there. 1044 01:02:02,803 --> 01:02:04,388 -HAVIAN: Yeah. -I believe. 1045 01:02:08,225 --> 01:02:09,893 (phone chimes) 1046 01:02:10,978 --> 01:02:12,980 (phone clicking) 1047 01:02:16,191 --> 01:02:17,401 (message swooshes) 1048 01:02:17,484 --> 01:02:19,486 ♪ ♪ 1049 01:02:23,323 --> 01:02:24,616 (phone chimes) 1050 01:02:27,244 --> 01:02:29,079 That's my source. 1051 01:02:29,163 --> 01:02:31,373 (phone clicking) 1052 01:02:31,457 --> 01:02:32,624 (message swooshes) 1053 01:02:36,628 --> 01:02:39,047 I'll see you later. 1054 01:02:42,718 --> 01:02:45,929 This source approached me in 2007. 1055 01:02:47,431 --> 01:02:52,436 At the time, I actually met with half a dozen FAA safety engineers. 1056 01:02:53,854 --> 01:02:56,148 You know, I'm not taking my usual car 1057 01:02:56,231 --> 01:02:59,735 because some sources that I've worked with have been followed. 1058 01:03:00,486 --> 01:03:02,779 (engine revving) 1059 01:03:05,365 --> 01:03:10,287 I give them a number of a burner phone that I bought with cash 1060 01:03:10,370 --> 01:03:12,789 so that the phone's untraceable. 1061 01:03:21,465 --> 01:03:22,758 Nobody here yet. 1062 01:03:22,841 --> 01:03:24,343 (gearshift clicks) 1063 01:03:44,488 --> 01:03:46,949 PIERSON: The thing that really jumps out for me 1064 01:03:47,032 --> 01:03:50,786 is, during the interview, I was always giving them examples 1065 01:03:50,869 --> 01:03:53,622 of production problems that I was seeing in the factory, 1066 01:03:53,705 --> 01:03:56,833 one of the gentlemen would lit-literally finish my-my thoughts. 1067 01:03:56,917 --> 01:03:58,752 And as I said, you know, "And-and then this led to," 1068 01:03:58,835 --> 01:04:01,380 and he would, he would actually finish my statement. 1069 01:04:01,463 --> 01:04:05,926 So either the FAA did know and they didn't do anything about it 1070 01:04:06,009 --> 01:04:09,555 or they didn't know and it's inexcusable how they could not know. 1071 01:04:09,638 --> 01:04:13,892 PIERSON: And-and I-- the part I can't get past my brain is, you know, 1072 01:04:13,976 --> 01:04:16,061 you have 45,000 FAA employees, 1073 01:04:16,144 --> 01:04:21,775 you have 1,600 of them in that building that we were at, 1074 01:04:21,858 --> 01:04:24,069 and they can only assign five people 1075 01:04:24,152 --> 01:04:26,655 15 minutes away down the street at the busiest factory in the world? 1076 01:04:26,738 --> 01:04:28,615 I mean, give me a break. 1077 01:04:28,699 --> 01:04:31,702 I just hope that they do what they say they're gonna do 1078 01:04:31,785 --> 01:04:34,288 and go back and do a deeper investigation and... 1079 01:04:34,371 --> 01:04:36,999 It's-it's gonna require someone to force them to do it, I-I worry. 1080 01:04:37,082 --> 01:04:39,084 ♪ ♪ 1081 01:04:48,218 --> 01:04:49,761 (horn honks) 1082 01:04:55,183 --> 01:04:56,518 (vehicle door opens) 1083 01:04:57,936 --> 01:04:59,396 (vehicle door closes) 1084 01:05:05,819 --> 01:05:07,237 GATES: Thanks for coming. 1085 01:05:07,321 --> 01:05:08,739 MAN (voice garbled): Yeah. 1086 01:05:10,824 --> 01:05:13,994 GATES: In terms of change at the FAA, 1087 01:05:14,077 --> 01:05:17,706 is there a culture shift as a result of what happened on the MAX? 1088 01:05:17,789 --> 01:05:19,625 Have people's attitudes changed? 1089 01:05:20,709 --> 01:05:23,587 One of our engineers turned in a safety report, 1090 01:05:23,670 --> 01:05:26,298 and the manager was upset. 1091 01:05:26,381 --> 01:05:28,467 Because now you've got a delay in the program, 1092 01:05:28,550 --> 01:05:31,553 and it's all going to impact the program's schedule, 1093 01:05:31,637 --> 01:05:33,305 and managers retaliate. 1094 01:05:33,388 --> 01:05:38,310 And so the people that I talk to said that they have not seen 1095 01:05:38,393 --> 01:05:40,228 any change. 1096 01:05:41,563 --> 01:05:45,317 There's some real problems with the organization. 1097 01:05:45,400 --> 01:05:48,236 In all fairness, we went through ten years 1098 01:05:48,320 --> 01:05:52,032 of just absolutely amazing safety level. 1099 01:05:52,115 --> 01:05:57,704 But then there was a lot of complacency, both in industry and at the agency. 1100 01:05:57,788 --> 01:06:01,917 And Boeing has huge influence politically. 1101 01:06:02,000 --> 01:06:05,921 A lot of money put into lobbying Congress. 1102 01:06:06,004 --> 01:06:09,800 And it just shows the acceptance of the Boeing... 1103 01:06:09,883 --> 01:06:12,094 the Boeing position on things, 1104 01:06:12,177 --> 01:06:15,347 because the agency and Congress, 1105 01:06:15,430 --> 01:06:18,100 they are focused on enabling industry, 1106 01:06:18,183 --> 01:06:22,479 and I think the belief system is that is safe enough. 1107 01:06:23,814 --> 01:06:26,650 ♪ ♪ 1108 01:06:29,111 --> 01:06:33,740 GREEN: The wall between the FAA and the industry is a very low wall. 1109 01:06:33,824 --> 01:06:36,702 There's-there's a lot of back-and-forth movement. 1110 01:06:36,785 --> 01:06:39,913 It really often is a revolving door. 1111 01:06:39,996 --> 01:06:42,499 People who work for Boeing, who then 1112 01:06:42,582 --> 01:06:44,501 go into the FAA. 1113 01:06:44,584 --> 01:06:48,880 You also see people at the FAA looking to go into Boeing. 1114 01:06:50,590 --> 01:06:52,134 And what ends up happening 1115 01:06:52,217 --> 01:06:56,304 is the FAA really becomes part of the Boeing team. 1116 01:07:00,809 --> 01:07:03,729 DeFAZIO: I was very frustrated by the FAA. 1117 01:07:03,812 --> 01:07:07,858 They were way less cooperative than Boeing. 1118 01:07:07,941 --> 01:07:09,025 They refer to 1119 01:07:09,109 --> 01:07:12,195 the regulated entities as their customers. 1120 01:07:12,279 --> 01:07:14,156 No, they're not your customers. 1121 01:07:14,239 --> 01:07:19,369 They are a private interest that sometimes will cut corners 1122 01:07:19,453 --> 01:07:21,955 to get a competitive edge. 1123 01:07:22,038 --> 01:07:25,000 And sometimes those corners they cut kill people. 1124 01:07:27,419 --> 01:07:29,004 During this investigation, 1125 01:07:29,087 --> 01:07:33,008 we found out something which I think changed everything. 1126 01:07:35,218 --> 01:07:37,679 After the first crash was a report 1127 01:07:37,763 --> 01:07:41,433 that the FAA had produced about the MCAS system. 1128 01:07:42,517 --> 01:07:46,188 That report said that, unless the MCAS was modified, 1129 01:07:46,271 --> 01:07:49,900 15 of these planes will crash during the life of the fleet. 1130 01:07:51,151 --> 01:07:54,863 We've never allowed anything like that into the air before in history. 1131 01:07:54,946 --> 01:07:56,072 You don't do that. 1132 01:07:57,991 --> 01:08:00,076 Who saw that report? How was it circulated? 1133 01:08:00,160 --> 01:08:03,747 Why didn't they then act to ground the planes, 1134 01:08:03,830 --> 01:08:07,959 as opposed to waiting until, uh, another plane full of people crash? 1135 01:08:23,308 --> 01:08:25,310 (quiet chatter) 1136 01:08:31,858 --> 01:08:33,860 KURIA: After the first crash, they estimated 1137 01:08:33,944 --> 01:08:37,030 15 crashes in the lifespan of the plane. 1138 01:08:38,323 --> 01:08:41,660 FAA leadership, Boeing leadership, 1139 01:08:41,743 --> 01:08:45,413 (voice breaking): they knew this before this plane was made, 1140 01:08:45,497 --> 01:08:48,041 before it was put together, 1141 01:08:48,124 --> 01:08:50,794 and they did nothing. 1142 01:08:53,880 --> 01:08:56,550 That's what makes it so heartbreaking. 1143 01:08:58,051 --> 01:09:01,179 When you realize, like, how preventable it was. 1144 01:09:05,475 --> 01:09:08,436 (man singing somber song in foreign language over speakers) 1145 01:09:08,520 --> 01:09:10,522 -(singing continues) -(quiet sobbing) 1146 01:09:14,985 --> 01:09:16,987 (woman singing somber song in foreign language) 1147 01:09:18,613 --> 01:09:20,615 (singing continues) 1148 01:09:24,286 --> 01:09:26,288 -(woman singing and sobbing) -(people sobbing) 1149 01:09:30,166 --> 01:09:33,044 (crowd singing) 1150 01:09:50,770 --> 01:09:53,690 (crowd continues singing and sobbing) 1151 01:10:03,033 --> 01:10:05,035 ♪ ♪ 1152 01:10:17,589 --> 01:10:20,592 PIERSON: This is gonna be a really interesting hearing. 1153 01:10:20,675 --> 01:10:22,385 And this got to go here. 1154 01:10:23,762 --> 01:10:26,056 ...of the crash of Ethiopian Airlines Flight 302. 1155 01:10:26,139 --> 01:10:27,557 There we go. 1156 01:10:27,641 --> 01:10:31,436 The aircraft involved in both accidents 1157 01:10:31,519 --> 01:10:33,605 was the Boeing 737 MAX. 1158 01:10:33,688 --> 01:10:35,982 It is hard not to conclude 1159 01:10:36,066 --> 01:10:41,029 your team at the FAA has attempted to keep us in the dark. 1160 01:10:41,112 --> 01:10:44,282 Administrator Dickson, I hold you responsible for this. 1161 01:10:44,366 --> 01:10:48,828 I expect to receive an explanation today at this hearing for the failure to comply 1162 01:10:48,912 --> 01:10:50,997 -with the committee's request. -Yeah, just make some excuses. 1163 01:10:51,081 --> 01:10:52,290 DICKSON: Thank you, Mr. Chairman. 1164 01:10:52,374 --> 01:10:55,043 And I-I always appreciate the opportunity for dialogue. 1165 01:10:55,126 --> 01:11:01,007 I will not sign off on this aircraft until all FAA technical reviews are complete. 1166 01:11:01,091 --> 01:11:04,469 I also intend to pilot the aircraft myself 1167 01:11:04,552 --> 01:11:07,347 before the FAA makes any ungrounding decision. 1168 01:11:07,430 --> 01:11:09,349 -There we go. -(laughs) 1169 01:11:09,432 --> 01:11:10,600 Just bravado. 1170 01:11:10,684 --> 01:11:11,810 You got pi-- you have test pilots. 1171 01:11:11,893 --> 01:11:14,104 You don't have to fly it yourself. 1172 01:11:14,187 --> 01:11:16,398 Talk about j-just tone-deaf. 1173 01:11:16,481 --> 01:11:17,691 ROGER WICKER: Senator Markey. 1174 01:11:17,774 --> 01:11:19,609 EDWARD MARKEY: Boeing is now arguing in court 1175 01:11:19,693 --> 01:11:24,739 that the FAA's certification of the 737 MAX should shield it from liability. 1176 01:11:24,823 --> 01:11:27,951 Do you support Boeing's position, 1177 01:11:28,034 --> 01:11:31,413 or should the victims' families be able to hold Boeing accountable? 1178 01:11:31,496 --> 01:11:34,874 Uh, Senator, I'm not in a position to comment on that. 1179 01:11:34,958 --> 01:11:37,919 Uh, but I would certainly be willing to-to follow up with you 1180 01:11:38,003 --> 01:11:40,005 -on-on that, uh, question. -WICKER: Senator Cruz. 1181 01:11:40,088 --> 01:11:41,631 TED CRUZ: Thank you, Mr. Chairman. 1182 01:11:42,632 --> 01:11:45,051 Did Boeing lie to the FAA? 1183 01:11:47,929 --> 01:11:49,597 DICKSON: I can't say. 1184 01:11:49,681 --> 01:11:50,724 I-I can't say. 1185 01:11:50,807 --> 01:11:54,561 I mean, I-- definitely there was incomplete, uh, information 1186 01:11:54,644 --> 01:11:56,604 and fragmented information that was provided. 1187 01:11:56,688 --> 01:11:58,773 -That's bullshit. -CRUZ: Did the FAA screw up 1188 01:11:58,857 --> 01:12:00,942 in certifying the 737 MAX? 1189 01:12:01,026 --> 01:12:04,446 I have concerns, I would say, that there were mistakes made, yes. 1190 01:12:04,529 --> 01:12:05,530 Come on, Senator. 1191 01:12:05,613 --> 01:12:07,490 In Washington, the passive voice 1192 01:12:07,574 --> 01:12:10,452 is a great way of avoiding responsibility. 1193 01:12:10,535 --> 01:12:14,164 Who made the mistakes and why? 1194 01:12:14,247 --> 01:12:17,042 The-the, uh, the manufacturer made mistakes, 1195 01:12:17,125 --> 01:12:20,712 and the FAA made mistakes in its, in its oversight of the manufacturer. 1196 01:12:20,795 --> 01:12:22,922 And what were the mistakes and why were they made? 1197 01:12:23,006 --> 01:12:24,591 DICKSON: The full implications 1198 01:12:24,674 --> 01:12:29,512 of the, uh, flight control system were not understood, uh, 1199 01:12:29,596 --> 01:12:31,556 -as design changes were made. -Come on. 1200 01:12:31,639 --> 01:12:33,808 CRUZ: Has anyone at FAA been fired? 1201 01:12:33,892 --> 01:12:36,853 Uh, no one has been fired over this particular matter, 1202 01:12:36,936 --> 01:12:38,354 um, up to this point, but... 1203 01:12:38,438 --> 01:12:41,024 CRUZ: Has anyone been disciplined over this matter? 1204 01:12:41,107 --> 01:12:42,859 No, not specifically. 1205 01:12:42,942 --> 01:12:47,322 So, unknown somebodies made unspecified mistakes 1206 01:12:47,405 --> 01:12:49,324 for which there have been no repercussions? 1207 01:12:49,407 --> 01:12:51,284 -Zero accountability. -You understand, sir, 1208 01:12:51,367 --> 01:12:54,204 you do not work for Boeing, you work for the American people. 1209 01:12:54,287 --> 01:12:56,081 WICKER: With that, 1210 01:12:56,164 --> 01:12:57,332 this hearing is now adjourned. 1211 01:12:57,415 --> 01:12:58,416 (gavel knocks) 1212 01:12:58,500 --> 01:13:00,502 Who got fired? 1213 01:13:00,585 --> 01:13:02,670 Nobody. Who got demoted? Nobody. 1214 01:13:02,754 --> 01:13:04,672 This is our government, our government. 1215 01:13:04,756 --> 01:13:06,216 This is our government in action. 1216 01:13:06,299 --> 01:13:08,426 Just ridiculous. 1217 01:13:08,510 --> 01:13:10,136 Come on, Jordan. Let's go for a walk. 1218 01:13:10,220 --> 01:13:12,972 Come on. At least you don't work for the government. 1219 01:13:13,056 --> 01:13:15,683 ♪ ♪ 1220 01:13:15,767 --> 01:13:17,185 It's bullshit. 1221 01:13:21,856 --> 01:13:22,899 (door opens) 1222 01:13:25,944 --> 01:13:31,074 MICHELLE: I think he sort of owns it and feels very, very guilty, 1223 01:13:31,157 --> 01:13:34,327 maybe responsible a little bit for the deaths of these people, 1224 01:13:34,410 --> 01:13:39,165 and it's very difficult to watch him, 'cause he's not. 1225 01:13:47,632 --> 01:13:49,134 I thought he was doing a time line 1226 01:13:49,217 --> 01:13:51,386 mostly of just the things that he had done. 1227 01:13:52,846 --> 01:13:54,931 But this is everything. 1228 01:14:01,938 --> 01:14:03,940 PIERSON: I am beyond pissed. 1229 01:14:05,191 --> 01:14:09,195 It should not be that hard to get the FAA to do their damn job. 1230 01:14:10,947 --> 01:14:13,908 But you still have the Department of Justice investigation going on, 1231 01:14:13,992 --> 01:14:16,452 so it's not over yet. 1232 01:14:18,413 --> 01:14:20,415 ♪ ♪ 1233 01:14:24,419 --> 01:14:27,547 GATES: As part of the Department of Justice investigation, 1234 01:14:27,630 --> 01:14:30,341 Boeing was forced to release some documents. 1235 01:14:32,343 --> 01:14:35,180 Instant messages and emails between a couple of pilots at Boeing 1236 01:14:35,263 --> 01:14:37,098 that's completely off script, 1237 01:14:37,182 --> 01:14:39,809 and they're saying things Boeing would never have wanted to see the light of day. 1238 01:14:39,893 --> 01:14:43,021 And we're reading them, and you're realizing as a journalist, 1239 01:14:43,104 --> 01:14:46,274 "Oh, my God, readers are gonna be outraged." 1240 01:14:48,318 --> 01:14:52,238 Boeing's chief technical pilot, Mark Forkner, 1241 01:14:52,322 --> 01:14:57,744 saw it as his job to dissuade airlines and regulators all over the world 1242 01:14:57,827 --> 01:15:00,914 from wanting extra training for the pilots. 1243 01:15:02,165 --> 01:15:06,586 GREEN: This guy Forkner, he is doing it because, higher up at the company, 1244 01:15:06,669 --> 01:15:09,422 they decided that a major program goal 1245 01:15:09,505 --> 01:15:11,841 was not to require pilot training. 1246 01:15:13,218 --> 01:15:18,806 This was a business competitive advantage and was very important to Boeing. 1247 01:15:18,890 --> 01:15:20,934 GATES: Boeing had promised 1248 01:15:21,017 --> 01:15:25,188 pilots who flew the old model 737 could transition to 1249 01:15:25,271 --> 01:15:27,065 this MAX model with minimal training-- 1250 01:15:27,148 --> 01:15:29,108 two hours on an iPad. 1251 01:15:29,192 --> 01:15:30,235 Seriously, an iPad. 1252 01:15:30,318 --> 01:15:33,446 Boeing had written into the contract with Southwest a guarantee: 1253 01:15:33,529 --> 01:15:35,907 "You will not have to train your pilots on the simulator, 1254 01:15:35,990 --> 01:15:39,160 "and if you do, we'll pay you a million dollars per airplane. 1255 01:15:39,244 --> 01:15:41,246 That's how seriously we're taking this." 1256 01:15:42,664 --> 01:15:45,833 And there was a-a chilling moment when I got in the middle of the document 1257 01:15:45,917 --> 01:15:49,879 and I saw this exchange and I realized 1258 01:15:49,963 --> 01:15:53,967 that Forkner was telling his deputy, Patrick Gustavsson, 1259 01:15:54,050 --> 01:15:58,846 that he had, that day, managed to dissuade Lion Air... 1260 01:16:01,516 --> 01:16:04,769 ...not to have simulator training for its pilots. 1261 01:16:04,852 --> 01:16:08,273 Lion Air did actually ask for more training, 1262 01:16:08,356 --> 01:16:13,278 and Boeing went out of its way to stop them from getting it. 1263 01:16:15,280 --> 01:16:18,116 Mark Forkner tells his deputy, 1264 01:16:18,199 --> 01:16:21,452 "I just Jedi mind tricked these fools." 1265 01:16:25,123 --> 01:16:28,293 What we also learned was that MCAS was changed 1266 01:16:28,376 --> 01:16:31,170 in a way that was gonna be a real problem, 1267 01:16:31,254 --> 01:16:35,967 and if the FAA knew about it, they were gonna change the training requirements. 1268 01:16:36,050 --> 01:16:40,179 So these two guys at that moment, under pressure from senior managers, 1269 01:16:40,263 --> 01:16:44,392 caved and-and decided not to tell the FAA. 1270 01:16:45,476 --> 01:16:47,478 "The airplane," meaning the MAX, 1271 01:16:47,562 --> 01:16:51,816 "The airplane is designed by clowns, who in turn are supervised by monkeys." 1272 01:16:54,402 --> 01:16:56,529 This is bad engineering. 1273 01:16:56,612 --> 01:16:58,197 It's bad safety. 1274 01:16:58,281 --> 01:17:01,200 It's devastating consequences. 1275 01:17:02,702 --> 01:17:04,871 And after the MAX wrapped, 1276 01:17:04,954 --> 01:17:08,833 these guys were given an award by Boeing 1277 01:17:08,916 --> 01:17:10,668 because they delivered exactly 1278 01:17:10,752 --> 01:17:13,546 what their bosses had wanted. 1279 01:17:21,804 --> 01:17:24,223 What's Boeing going to do to answer this mess? 1280 01:17:25,558 --> 01:17:29,812 We don't know, but I would expect criminal charges. 1281 01:17:41,866 --> 01:17:43,951 NEWSWOMAN: The U.S. now has its first confirmed case 1282 01:17:44,035 --> 01:17:45,661 of the deadly new coronavirus. 1283 01:17:45,745 --> 01:17:48,956 HOLT: The Dow dropping more than 2,300 points. 1284 01:17:49,040 --> 01:17:50,958 NEWSMAN: Airports and airlines devastated. 1285 01:17:51,042 --> 01:17:53,544 This airport is empty. The parking lot is empty. 1286 01:17:53,628 --> 01:17:55,963 WOMAN (over P.A.): ...at all times until they are checked. 1287 01:17:56,047 --> 01:17:58,758 (jackhammers rattling in distance) 1288 01:18:00,510 --> 01:18:03,096 GATES: Because of the COVID-19 crisis, 1289 01:18:03,179 --> 01:18:09,143 what we have is a company that's in terrible shape business-wise. 1290 01:18:09,227 --> 01:18:10,937 NEWSMAN 2: Boeing, the number one component 1291 01:18:11,020 --> 01:18:13,981 in the Dow Jones Industrial Average, in a freefall at this moment. 1292 01:18:15,525 --> 01:18:19,112 GATES: So they really depend on the 737 MAX getting back 1293 01:18:19,195 --> 01:18:22,031 to get cash flow coming again. 1294 01:18:22,115 --> 01:18:25,243 TRUMP: We have to help Boeing. We have to help the airline industry. 1295 01:18:25,326 --> 01:18:27,370 It wasn't their fault. This wasn't their fault. 1296 01:18:27,453 --> 01:18:30,373 GATES: It has to work 1297 01:18:30,456 --> 01:18:33,251 or Boeing can't keep going. 1298 01:18:34,710 --> 01:18:36,379 (typing) 1299 01:18:36,462 --> 01:18:38,464 ♪ ♪ 1300 01:18:53,438 --> 01:18:55,356 (ringtone plays) 1301 01:18:55,440 --> 01:18:56,816 Yeah. 1302 01:18:59,193 --> 01:19:01,320 -(stammers) Um, what about the... -(dog barks) 1303 01:19:03,197 --> 01:19:04,866 -Are you sure? -(dog barks) 1304 01:19:07,785 --> 01:19:09,787 (fire crackling) 1305 01:19:12,165 --> 01:19:13,291 (sighs softly) 1306 01:19:13,374 --> 01:19:15,376 ♪ ♪ 1307 01:19:22,884 --> 01:19:26,637 PIERSON: Today, we're gonna watch the FAA administrator fly the MAX 1308 01:19:26,721 --> 01:19:28,806 on a test flight. 1309 01:19:28,890 --> 01:19:33,186 This is one of the last steps apparently before the plane gets recertified. 1310 01:19:40,193 --> 01:19:41,986 Why is he touching 1311 01:19:42,069 --> 01:19:44,363 the plane like... 1312 01:19:44,447 --> 01:19:48,618 literally just a clown in a suit? 1313 01:19:52,455 --> 01:19:54,540 PIERSON: Well, he made a big deal, saying, you know, 1314 01:19:54,624 --> 01:19:58,419 "I'm not gonna approve this plane unless I-I fly it myself." 1315 01:19:58,503 --> 01:20:02,340 Sitting up there, you know, what is he really gonna test? Uh, come on. 1316 01:20:07,303 --> 01:20:09,764 GATES: So wh-where is the plane right now? 1317 01:20:09,847 --> 01:20:11,724 Is-is that it right there? 1318 01:20:12,892 --> 01:20:15,311 (jet engine whirring) 1319 01:20:15,394 --> 01:20:16,771 There she goes. 1320 01:20:16,854 --> 01:20:18,856 ♪ ♪ 1321 01:20:40,711 --> 01:20:42,713 (jet engine roaring) 1322 01:20:52,265 --> 01:20:54,267 ♪ ♪ 1323 01:21:03,859 --> 01:21:06,153 You seeing anything yet? 1324 01:21:06,237 --> 01:21:08,656 (cameras clicking) 1325 01:21:23,421 --> 01:21:25,673 (indistinct radio chatter) 1326 01:21:25,756 --> 01:21:28,593 -Well, that's him. -MAN: Yeah. -(camera clicking) 1327 01:21:31,554 --> 01:21:35,141 DICKSON: Good morning, and thank you for joining us today. 1328 01:21:35,224 --> 01:21:36,892 We're in the homestretch, 1329 01:21:36,976 --> 01:21:40,146 but that doesn't mean that we're gonna take shortcuts to get it done... 1330 01:21:40,229 --> 01:21:42,648 GREEN: Boeing stock's up three dollars right now. 1331 01:21:42,732 --> 01:21:47,153 MAN: Which is twice before the Dickson press conference started. 1332 01:21:47,236 --> 01:21:48,988 DICKSON: ...the plane for return to passenger service. 1333 01:21:49,071 --> 01:21:52,366 GATES: Steve, uh, I'd like to ask you a question that actually comes from 1334 01:21:52,450 --> 01:21:55,661 one of the families of the victims in an email this morning, 1335 01:21:55,745 --> 01:21:58,664 and it's something that the-the families have been repeating. 1336 01:21:58,748 --> 01:22:02,752 They say today's flight is a public relations stunt, a gift to Boeing. 1337 01:22:02,835 --> 01:22:05,129 DICKSON: This is not a publicity stunt. 1338 01:22:05,212 --> 01:22:10,509 This is simply, uh, the fulfillment of a commitment, a promise that I made, 1339 01:22:10,593 --> 01:22:12,970 uh, within my first few weeks at the FAA. 1340 01:22:13,054 --> 01:22:15,931 The 737 aircraft-- 1341 01:22:16,015 --> 01:22:18,559 and statistically it may be the safest airplane that's ever been built. 1342 01:22:18,643 --> 01:22:21,854 You know, as I've said many times, safety's a journey, 1343 01:22:21,937 --> 01:22:24,148 and it is something that we need to continue... 1344 01:22:24,231 --> 01:22:27,860 The FAA is supposed to be our watchdog, our guardian and our protector. 1345 01:22:27,943 --> 01:22:30,071 It doesn't make sense. It doesn't make sense. 1346 01:22:30,154 --> 01:22:31,947 Doesn't make sense to me. 1347 01:22:32,031 --> 01:22:33,449 At all. 1348 01:22:35,701 --> 01:22:37,745 (sighs heavily) 1349 01:22:37,828 --> 01:22:39,830 ♪ ♪ 1350 01:22:48,005 --> 01:22:50,591 (printer beeps, whirs) 1351 01:22:54,720 --> 01:23:00,184 GATES: This is a settlement as a result of the DOJ's grand jury investigation. 1352 01:23:02,228 --> 01:23:05,398 MONIQUE MING LAVEN: Boeing avoided criminal prosecution 1353 01:23:05,481 --> 01:23:07,733 for criminal misconduct today 1354 01:23:07,817 --> 01:23:11,278 for giving the FAA false information about the 737 MAX. 1355 01:23:11,362 --> 01:23:14,323 NEWSMAN: As part of this agreement, which is, by the way, 1356 01:23:14,407 --> 01:23:16,575 what many people on Wall Street expected, 1357 01:23:16,659 --> 01:23:21,163 Boeing has agreed to pay more than $2.5 billion. 1358 01:23:21,247 --> 01:23:23,249 NEWSMAN 2: That fine's only a slap on the wrist 1359 01:23:23,332 --> 01:23:26,627 when you consider the severity of the charges. 1360 01:23:28,629 --> 01:23:30,381 GREEN: Boeing had a problem. 1361 01:23:30,464 --> 01:23:34,135 They dealt with the problem working with the government. 1362 01:23:35,594 --> 01:23:38,180 They together crafted this announcement that basically said, 1363 01:23:38,264 --> 01:23:41,016 "Look, we're responsible... 1364 01:23:42,810 --> 01:23:46,188 "...but only because we had some bad apples, 1365 01:23:46,272 --> 01:23:48,566 "and the bad apples didn't have senior management. 1366 01:23:48,649 --> 01:23:49,942 It was these guys." 1367 01:23:50,025 --> 01:23:51,736 These two guys were guilty, 1368 01:23:51,819 --> 01:23:54,155 pilots from the internal Boeing emails, 1369 01:23:54,238 --> 01:23:57,825 Mark Forkner and his deputy Patrick Gustavsson. 1370 01:23:57,908 --> 01:24:01,162 They've been thrown to the wolves here. 1371 01:24:01,245 --> 01:24:03,998 Forkner does what he's told, 1372 01:24:04,081 --> 01:24:09,211 and now he's basically being left as a scapegoat for what Boeing did. 1373 01:24:09,295 --> 01:24:12,715 And the DOJ actually went out of their way-- 1374 01:24:12,798 --> 01:24:14,550 and this is not normal-- 1375 01:24:14,633 --> 01:24:18,012 they explicitly say 1376 01:24:18,095 --> 01:24:20,806 that senior management didn't do anything. 1377 01:24:23,058 --> 01:24:27,897 All of the senior management at Boeing are off scot-free, 1378 01:24:27,980 --> 01:24:30,274 and not only scot-free but, you know, 1379 01:24:30,357 --> 01:24:35,821 with their huge million-dollar salaries all intact and no threat to them at all. 1380 01:24:36,906 --> 01:24:38,616 (line rings) 1381 01:24:38,699 --> 01:24:40,993 ROSE (over speakerphone): Hey. I'm on a call. Can I call you back? 1382 01:24:41,076 --> 01:24:42,369 GREEN: Yeah. Just come by when you're done. 1383 01:24:42,453 --> 01:24:43,454 ROSE: All right. 1384 01:24:44,538 --> 01:24:47,541 GREEN: It's really annoying that Boeing is able to pay money 1385 01:24:47,625 --> 01:24:50,961 to avoid criminal responsibility, 1386 01:24:51,045 --> 01:24:55,299 but honestly it's great for the case 'cause we make the same allegations 1387 01:24:55,382 --> 01:24:58,260 that the government now has settled with Boeing, 1388 01:24:58,344 --> 01:25:02,932 and that is essentially Boeing defrauded the FAA. 1389 01:25:03,015 --> 01:25:07,436 These guys, um, Forkner and Gustavsson, are the two technical pilots. 1390 01:25:07,520 --> 01:25:11,357 They do what they're doing because they're under orders from above, 1391 01:25:11,440 --> 01:25:16,779 but the guys above, the executives who gave the order, they got away with it. 1392 01:25:16,862 --> 01:25:19,782 And that frankly goes back to this whistleblower 1393 01:25:19,865 --> 01:25:22,243 that we've been talking about, Ed Pierson. 1394 01:25:22,326 --> 01:25:24,203 (ship horn blowing in distance) 1395 01:25:26,163 --> 01:25:30,167 PIERSON: After the first crash, I wrote to the CEO. 1396 01:25:31,335 --> 01:25:35,047 "You need to know we got to stop and do the job properly." 1397 01:25:36,507 --> 01:25:39,260 Right after that, I wrote to the board of directors. 1398 01:25:39,343 --> 01:25:41,345 And it was a certified letter 1399 01:25:41,428 --> 01:25:43,597 'cause I wanted to make sure that it was documented. 1400 01:25:43,681 --> 01:25:46,058 I was pleading with them to act. 1401 01:25:46,141 --> 01:25:50,312 And then, a couple weeks later, the Ethiopian Airline crashes. 1402 01:25:51,605 --> 01:25:54,567 Pierson comes along and he says, "That's not just those two guys. 1403 01:25:55,651 --> 01:26:00,197 "I went to Muilenburg and said there are real problems on the assembly line, 1404 01:26:00,281 --> 01:26:02,324 manufacturing process." 1405 01:26:02,408 --> 01:26:07,955 So you begin to develop a larger picture of a corporate attitude 1406 01:26:08,038 --> 01:26:13,502 to put money and, uh, profit above safety. 1407 01:26:13,586 --> 01:26:15,546 Everybody in the Boeing organization says, 1408 01:26:15,629 --> 01:26:17,798 "Safety first, safety first, safety first." 1409 01:26:17,882 --> 01:26:19,049 Is that true? 1410 01:26:19,133 --> 01:26:22,428 Is that true or is that a canard? Is that baloney? 1411 01:26:22,511 --> 01:26:27,975 Right now, I like the idea of, uh, getting Pierson, uh, on paper. 1412 01:26:28,058 --> 01:26:30,060 GREEN: Yeah. Put it this way: 1413 01:26:30,144 --> 01:26:34,273 Boeing doesn't want him to testify, so we should... (laughs) 1414 01:26:34,356 --> 01:26:36,859 we should react to that by getting him to testify. 1415 01:26:36,942 --> 01:26:38,944 ♪ ♪ 1416 01:26:43,490 --> 01:26:45,492 (siren wailing in distance) 1417 01:26:47,369 --> 01:26:49,455 GATES: Oh, hold on. Boeing's calling me. 1418 01:26:52,333 --> 01:26:54,627 Hi-- Hi, Bernard. How are you doing? 1419 01:26:56,962 --> 01:26:58,047 No-- No problem. 1420 01:26:58,130 --> 01:27:00,549 So, what'd you-- what did you want to tell me? 1421 01:27:06,639 --> 01:27:09,058 No, but wh-wh... (groans) 1422 01:27:10,434 --> 01:27:11,477 (page turns) 1423 01:27:11,560 --> 01:27:13,103 I understand. 1424 01:27:13,187 --> 01:27:14,396 Mm-hmm. 1425 01:27:14,480 --> 01:27:17,191 ♪ ♪ 1426 01:27:20,861 --> 01:27:24,073 All right, Bernard, well, thanks for the call, and I'll talk to you later. 1427 01:27:25,824 --> 01:27:27,660 Bye. 1428 01:27:29,745 --> 01:27:31,747 (sighs) 1429 01:27:34,333 --> 01:27:37,670 Well, we-we have the heads-up basically. 1430 01:27:40,172 --> 01:27:45,219 The FAA's gonna clear the MAX to fly again on Wednesday. 1431 01:27:47,012 --> 01:27:50,057 It's good news for Boeing 1432 01:27:50,140 --> 01:27:52,685 at a very, very low moment. 1433 01:27:53,686 --> 01:27:56,522 (line ringing) 1434 01:28:00,317 --> 01:28:02,194 -PIERSON: Hello. -MICHELLE (over phone): Hey. 1435 01:28:02,277 --> 01:28:04,071 PIERSON: Uh, did you see the news? 1436 01:28:04,154 --> 01:28:06,949 MICHELLE: I-I was in Costco, honey. I haven't seen the news. 1437 01:28:07,032 --> 01:28:10,619 The FAA just cleared the Boeing MAX to fly. 1438 01:28:10,703 --> 01:28:11,954 (Michelle groans) 1439 01:28:12,037 --> 01:28:13,872 Well, you knew it was gonna happen. 1440 01:28:19,003 --> 01:28:21,422 GREEN: American has these airplanes, 1441 01:28:21,505 --> 01:28:24,800 so American as a company is gonna want to fly them. 1442 01:28:28,053 --> 01:28:30,556 Okay, that's an Airbus, 737. 1443 01:28:32,224 --> 01:28:33,934 Here you go. 1444 01:28:34,018 --> 01:28:36,186 MAX 8, 2:30 p.m. 1445 01:28:38,105 --> 01:28:40,149 Look at the cost. 1446 01:28:40,232 --> 01:28:45,195 You can go at 1:40 for five-fif-- 516 on an Embraer. 1447 01:28:45,279 --> 01:28:49,324 I can go at 2:30 for 181 on a MAX. 1448 01:28:52,036 --> 01:28:55,998 People looking for deals to go to Miami are gonna end up in a MAX 1449 01:28:56,081 --> 01:28:57,791 if they're not careful. 1450 01:28:57,875 --> 01:28:59,376 That's crazy. 1451 01:28:59,460 --> 01:29:03,213 I can... just tell our PR guy about this. 1452 01:29:09,470 --> 01:29:12,931 I don't know. It's-- I got to tell you, I think it's gonna be real when 1453 01:29:13,015 --> 01:29:17,227 people are at an airport lining up and being the first ones to-to get on a MAX. 1454 01:29:17,311 --> 01:29:19,688 WOMAN (over P.A.): Ladies and gentlemen, at this time... 1455 01:29:19,772 --> 01:29:22,191 (woman continues speaking indistinctly over P.A.) 1456 01:29:22,274 --> 01:29:24,485 ♪ ♪ 1457 01:29:28,072 --> 01:29:29,156 (electronic bells chime) 1458 01:29:29,239 --> 01:29:30,866 WOMAN 2 (over P.A.): Good morning, passengers. 1459 01:29:30,949 --> 01:29:33,077 This is the pre-boarding announcement 1460 01:29:33,160 --> 01:29:38,957 for American Airlines Flight 718 to Miami, leaving on time. 1461 01:29:39,041 --> 01:29:42,211 Boarding begins in 20 minutes. Thank you. 1462 01:29:50,010 --> 01:29:52,012 ♪ ♪ 1463 01:29:53,430 --> 01:29:56,600 KURIA: Birthdays and anniversaries tend to be really hard, 1464 01:29:56,683 --> 01:30:00,562 so just making sure that, instead of just being sad, 1465 01:30:00,646 --> 01:30:04,274 to celebrate Dad, celebrate his laugh, 1466 01:30:04,358 --> 01:30:06,485 celebrate his life. 1467 01:30:06,568 --> 01:30:07,736 And, um... 1468 01:30:07,820 --> 01:30:10,364 -Hey. -Yeah, and I think it's needed 1469 01:30:10,447 --> 01:30:13,492 because the 737 MAX is going back up in the air, 1470 01:30:13,575 --> 01:30:15,452 and that hurts a lot, 1471 01:30:15,536 --> 01:30:19,623 so to feel some form of, like, victory. 1472 01:30:19,706 --> 01:30:21,291 Thank you so much. 1473 01:30:21,375 --> 01:30:22,876 MAN: That's a beautiful cake. 1474 01:30:27,172 --> 01:30:28,924 (electronic bells chime) 1475 01:30:29,007 --> 01:30:31,760 WOMAN 2 (over P.A.): This is the final boarding call for passengers 1476 01:30:31,844 --> 01:30:35,848 on American Airlines Flight 718 to Miami. 1477 01:30:40,602 --> 01:30:43,856 GATES: I've talked to high-level people inside Boeing 1478 01:30:43,939 --> 01:30:46,650 who feel a sense of guilt 1479 01:30:46,733 --> 01:30:52,531 but they don't believe they did anything deliberately wrong. 1480 01:30:53,991 --> 01:30:57,286 The sin wasn't anything deliberate. 1481 01:30:57,369 --> 01:31:01,915 It was going along with the system that was there 1482 01:31:01,999 --> 01:31:04,376 and not questioning it enough. 1483 01:31:07,337 --> 01:31:12,759 This is a very American story because it's the American corporate culture 1484 01:31:12,843 --> 01:31:14,928 at the root of what's gone wrong. 1485 01:31:19,474 --> 01:31:21,268 What happened within the FAA 1486 01:31:21,351 --> 01:31:26,023 in withdrawing further and further from its direct oversight role, 1487 01:31:26,106 --> 01:31:28,025 that was just a political move. 1488 01:31:29,610 --> 01:31:33,614 Boeing lobbied and paid politicians 1489 01:31:33,697 --> 01:31:37,492 and convinced them that they needed to get out of the way of industry. 1490 01:31:39,244 --> 01:31:41,914 Boeing said, "We want regulation out of the way. 1491 01:31:41,997 --> 01:31:45,876 We'll control it 'cause we're efficient and we can do it ourselves." 1492 01:31:46,960 --> 01:31:49,546 PILOT (over P.A.): Flight attendants, prepare for takeoff. 1493 01:31:50,881 --> 01:31:53,800 DeFAZIO: Predatory capitalism will kill itself. 1494 01:31:53,884 --> 01:31:56,803 And it'll kill people. 1495 01:31:56,887 --> 01:31:58,764 This is a sickness that kills 1496 01:31:58,847 --> 01:32:00,849 many good American corporations. 1497 01:32:01,934 --> 01:32:07,189 The impact of Wall Street on the real economy of the United States of America. 1498 01:32:07,272 --> 01:32:10,317 40% of our economy is financed. 1499 01:32:10,400 --> 01:32:11,485 They used to be 20%. 1500 01:32:11,568 --> 01:32:15,030 They used to lend money to people to make things. 1501 01:32:15,113 --> 01:32:18,158 Now they are predating on successful companies 1502 01:32:18,242 --> 01:32:22,079 and turning them into a shell of their former selves. 1503 01:32:22,162 --> 01:32:26,041 I want to see Boeing go back to being what it was and they could be again: 1504 01:32:26,124 --> 01:32:29,586 the greatest engineering company in the world. 1505 01:32:34,758 --> 01:32:37,094 (jet engine roaring) 1506 01:32:37,177 --> 01:32:39,012 (Kuria singing) 1507 01:32:39,096 --> 01:32:42,432 ♪ But we're here today ♪ 1508 01:32:42,516 --> 01:32:43,600 (guitar playing softly) 1509 01:32:43,684 --> 01:32:49,398 ♪ Didn't see the end through all the pain ♪ 1510 01:32:49,481 --> 01:32:53,277 ♪ But we made it through the storm ♪ 1511 01:32:53,360 --> 01:32:56,196 ♪ Made it through the storm ♪ 1512 01:32:56,280 --> 01:32:58,240 ♪ Grateful for the battles that we won ♪ 1513 01:32:58,323 --> 01:32:59,533 -(chuckles) -(group humming) 1514 01:32:59,616 --> 01:33:01,535 ♪ And the ones that we lost, too ♪ 1515 01:33:01,618 --> 01:33:03,870 -(laughs) -(woman singing softly) 1516 01:33:03,954 --> 01:33:08,917 (group vocalizing) 1517 01:33:09,001 --> 01:33:12,587 ♪ Safe to shore. ♪ 1518 01:33:12,671 --> 01:33:14,673 ♪ ♪ 1519 01:33:19,761 --> 01:33:21,471 NEWSMAN: Ed Pierson told lawmakers 1520 01:33:21,555 --> 01:33:25,392 pressure to produce new planes as fast as possible was undermining safety. 1521 01:33:25,475 --> 01:33:27,853 PIERSON: Boeing wasn't listening or the FAA. 1522 01:33:27,936 --> 01:33:30,897 The only people that were doing any listening it seemed was Congress. 1523 01:33:50,751 --> 01:33:54,004 DANA CANEDY (over computer): The prize is awarded to Dominic Gates, 1524 01:33:54,087 --> 01:33:56,923 -(screams) -Steve Miletich, Mike Baker and Lewis Kamb 1525 01:33:57,007 --> 01:33:59,009 of The Seattle Times. 1526 01:34:07,142 --> 01:34:09,061 (woman speaking indistinctly over P.A.) 1527 01:34:09,144 --> 01:34:11,355 NEWSWOMAN: Boeing has finally accepted sole liability 1528 01:34:11,438 --> 01:34:12,731 for the fatal crash in Ethiopia. 1529 01:34:12,814 --> 01:34:15,692 NEWSWOMAN 2: ...an agreement that also paves way for compensation claims 1530 01:34:15,776 --> 01:34:20,030 to be made under U.S. law, which provides for higher levels of compensation. 1531 01:34:33,085 --> 01:34:35,087 ♪ ♪ 1532 01:35:02,948 --> 01:35:08,036 KURIA: My dad always used to say you have to live full and die empty. 1533 01:35:08,120 --> 01:35:09,204 I'm not there yet. 1534 01:35:09,287 --> 01:35:11,415 I'm just starting my journey, 1535 01:35:11,498 --> 01:35:13,583 but that's the direction that I'm heading. 1536 01:35:13,667 --> 01:35:15,669 ♪ ♪ 1537 01:35:41,570 --> 01:35:43,572 ♪ ♪ 1538 01:36:13,268 --> 01:36:15,270 ♪ ♪ 1539 01:36:45,300 --> 01:36:47,302 ♪ ♪ 1540 01:37:17,332 --> 01:37:19,334 ♪ ♪ 1541 01:37:49,364 --> 01:37:51,366 ♪ ♪ 1542 01:38:21,396 --> 01:38:23,398 ♪ ♪ 1543 01:38:29,404 --> 01:38:31,406 (music fades)