1 00:00:02,000 --> 00:00:05,640 This programme contains scenes dealing with birth trauma which some 2 00:00:02,000 --> 00:00:07,000 Downloaded from YTS.MX 3 00:00:05,640 --> 00:00:08,880 viewers may find upsetting and strong language from the start. 4 00:00:08,000 --> 00:00:13,000 Official YIFY movies site: YTS.MX 5 00:00:08,880 --> 00:00:10,600 ♪ I find it kind of funny I find it kind of sad 6 00:00:10,600 --> 00:00:14,120 ♪ The dreams in which I'm dying... ♪ 7 00:00:14,120 --> 00:00:15,880 Call the fucking ambulance! 8 00:00:15,880 --> 00:00:17,520 ♪ ..best I've ever had 9 00:00:17,520 --> 00:00:19,080 Call the ambulance! 10 00:00:19,080 --> 00:00:21,240 ♪ I find it hard to tell you... ♪ 11 00:00:22,640 --> 00:00:26,560 ♪ I find it hard to take... ♪ 12 00:00:26,560 --> 00:00:28,240 Do something! 13 00:00:28,240 --> 00:00:30,720 ♪ ..in circles it's a very, very... 14 00:00:36,200 --> 00:00:40,200 ♪ ..mad world. ♪ 15 00:00:41,560 --> 00:00:44,920 {\an8}Personal electronic devices are not permitted on the floor. 16 00:00:44,920 --> 00:00:46,680 Right, one at a time, people. 17 00:00:46,680 --> 00:00:51,120 Make sure we're six inches apart, so we don't set off the alarms. 18 00:00:51,120 --> 00:00:53,200 That's not six inches, Alys Morgan. 19 00:00:53,200 --> 00:00:55,920 Oh, shut up. That's not six inches either, babe, 20 00:00:55,920 --> 00:00:57,880 no matter what that lad told you last night. 21 00:00:57,880 --> 00:01:00,400 Nadia was saying she does like 60-70 hours a week. 22 00:01:00,400 --> 00:01:03,320 Some days, she's on a fortnight, like flat. 23 00:01:03,320 --> 00:01:05,480 Oh, my God. Hiya. Megan. 24 00:01:06,520 --> 00:01:07,960 That is mental. 25 00:01:07,960 --> 00:01:09,120 How are you? 26 00:01:09,120 --> 00:01:11,160 Oh, my God, you're not working here. 27 00:01:11,160 --> 00:01:13,200 First day. This is mental. 28 00:01:13,200 --> 00:01:14,840 Lauren said she saw you in town. 29 00:01:14,840 --> 00:01:17,600 I was like, "No way, she's working in London or something." 30 00:01:17,600 --> 00:01:19,560 So are you living at home? Yeah. 31 00:01:19,560 --> 00:01:20,920 How's your brother? 32 00:01:20,920 --> 00:01:22,920 Yeah, driving down around the bend, you know? 33 00:01:22,920 --> 00:01:24,440 But it's hard on his own, so. 34 00:01:24,440 --> 00:01:26,760 Oh, I was so sad to hear about your mum. 35 00:01:26,760 --> 00:01:28,760 I loved her. 36 00:01:28,760 --> 00:01:30,560 Yeah, um... 37 00:01:30,560 --> 00:01:32,760 Yeah, you know, it's fine. It is what it is. 38 00:01:32,760 --> 00:01:35,600 Yeah. I'm so glad to see you. Yeah, you too. This is Devon. 39 00:01:35,600 --> 00:01:36,800 Dev, this is Megan. 40 00:01:36,800 --> 00:01:38,920 We grew up on the same street when I was a kid. 41 00:01:38,920 --> 00:01:40,320 What was she like back in the day? 42 00:01:40,320 --> 00:01:43,960 Oh, you know, loud, always in bother. 43 00:01:43,960 --> 00:01:45,960 I think every guy in the estate fancied her. 44 00:01:45,960 --> 00:01:47,800 Oh, shut up. 45 00:01:47,800 --> 00:01:49,040 You can't go in in your coats. 46 00:01:49,040 --> 00:01:51,480 You're going to have to put them in your locker. Mine? Yeah. 47 00:01:51,480 --> 00:01:53,360 In your lockers. 48 00:01:53,360 --> 00:01:55,960 You can't take all of that in. You have to leave it in your locker. 49 00:01:55,960 --> 00:01:58,760 They said it'd be all right. I got an email to show you. 50 00:01:58,760 --> 00:02:00,880 Oh, go on, then. Thank you. 51 00:02:00,880 --> 00:02:03,480 All right. There's loads of you... 52 00:02:06,120 --> 00:02:07,560 How come you've got your phone? 53 00:02:07,560 --> 00:02:09,360 They said it was all right, so. 54 00:02:09,360 --> 00:02:11,760 That's weird. So do you know where they're going to put you? 55 00:02:11,760 --> 00:02:14,200 Picking, definitely. They're always looking for pickers. 56 00:02:14,200 --> 00:02:17,160 I'm actually on this, um, like it's a fast track scheme thing. 57 00:02:17,160 --> 00:02:18,720 Is it management? 58 00:02:18,720 --> 00:02:20,800 Well, like training manager. 59 00:02:20,800 --> 00:02:24,040 That's so cool! Oh, my God! Got friends in high places, don't we? 60 00:02:24,040 --> 00:02:26,160 I wouldn't call it that. 61 00:02:26,160 --> 00:02:28,160 We'll see you in a bit then, yeah? Yeah. Yeah. 62 00:02:28,160 --> 00:02:29,800 Maybe we could catch up on break. 63 00:02:29,800 --> 00:02:32,600 Yeah, I mean, I hardly get any time, but I'll try. 64 00:02:32,600 --> 00:02:33,720 See you later. 65 00:02:33,720 --> 00:02:36,440 Tell me who's feeling good?! Yeah! 66 00:02:36,440 --> 00:02:38,920 Who's feeling great? 67 00:02:38,920 --> 00:02:40,480 That's what I want to hear! 68 00:02:40,480 --> 00:02:43,360 {\an8}This is Megan. She's joining us today... 69 00:02:43,360 --> 00:02:44,840 {\an8}THEY CHEER 70 00:02:44,840 --> 00:02:47,080 ..as a customer outcome supervisor! 71 00:02:48,440 --> 00:02:52,080 And we all know how many candidates she had to beat 72 00:02:52,080 --> 00:02:55,480 to get to the position of the coolest company in the world! 73 00:02:55,480 --> 00:02:58,040 Megan, come up here. 74 00:02:58,040 --> 00:03:01,600 Come on! You're one of the chosen few now. 75 00:03:01,600 --> 00:03:04,280 Chosen, chosen! Got to remember to spend 76 00:03:04,280 --> 00:03:07,640 that signing-on bonus. You know the one, you know the one! 77 00:03:07,640 --> 00:03:10,200 And my God, she's going to earn it! 78 00:03:11,960 --> 00:03:14,200 It's overwhelming, right? 79 00:03:14,200 --> 00:03:16,840 That was quite special. Special place, special people. 80 00:03:16,840 --> 00:03:19,360 Now you're one of the special people. 81 00:03:19,360 --> 00:03:20,520 OK? Great. 82 00:03:20,520 --> 00:03:22,240 Now, you ready? Yeah. 83 00:03:22,240 --> 00:03:24,040 Big moment. Mm-hm. 84 00:03:24,040 --> 00:03:25,360 This is your team. 85 00:03:26,480 --> 00:03:28,520 Pick. What are you going to notice is 86 00:03:28,520 --> 00:03:32,200 that yesterday their average pick rate was 100 items an hour. 87 00:03:32,200 --> 00:03:36,400 We like it to be 120, so a pick every 30 seconds. Pick. 88 00:03:36,400 --> 00:03:39,560 Obviously, we're going to need you to resolve this as a first priority. 89 00:03:39,560 --> 00:03:41,800 Analyse the metrics of each associate, 90 00:03:41,800 --> 00:03:43,840 locate the problem, you solve that problem. 91 00:03:43,840 --> 00:03:46,720 If someone's slowing down, they're slowing down the team. 92 00:03:46,720 --> 00:03:48,360 You need to help them improve that. 93 00:03:48,360 --> 00:03:51,520 And if they can't speed up, then you can have to off board them. 94 00:03:51,520 --> 00:03:53,520 Which is super easy if they're agency, 95 00:03:53,520 --> 00:03:56,120 you just go to the temp desk and tell Julie, and she'll get rid. 96 00:03:56,120 --> 00:03:57,600 Sharon, nothing tomorrow. Sorry. 97 00:03:57,600 --> 00:03:58,760 If they've got a green vest, 98 00:03:58,760 --> 00:04:00,560 it means they're a permanent member of staff, 99 00:04:00,560 --> 00:04:02,120 so you have to go through the process. 100 00:04:02,120 --> 00:04:04,680 Green vests are like gold dust. If this is a job they want to keep, 101 00:04:04,680 --> 00:04:06,440 they'll listen, if not... 102 00:04:06,440 --> 00:04:08,560 Now this is Alys Morgan. 103 00:04:08,560 --> 00:04:11,320 Yesterday, her pick rate wasn't good. 104 00:04:11,320 --> 00:04:13,040 It was 99. 105 00:04:13,040 --> 00:04:15,280 Pick. Is Alys agency? 106 00:04:15,280 --> 00:04:18,160 No, she's green vest, so you'll have to work with her 107 00:04:18,160 --> 00:04:20,640 to get a pick right back up. Just help us solve the problem. 108 00:04:20,640 --> 00:04:23,400 Actually idle time is like six minutes more than the team's average. 109 00:04:23,400 --> 00:04:26,280 Yeah. Yeah. I mean, she spent 11 a half minutes in the toilet. 110 00:04:26,280 --> 00:04:28,480 Wait, you know how much time she spent in the toilet? 111 00:04:28,480 --> 00:04:31,120 Yeah. We know everything about every associate. 112 00:04:31,120 --> 00:04:33,160 I can't tell if you're joking or not. 113 00:04:35,360 --> 00:04:37,360 No, I'm not. I'm not joking. Oh, OK. OK. 114 00:04:37,360 --> 00:04:38,720 See, that's the point. 115 00:04:38,720 --> 00:04:41,560 If we want to give the customers what they want when they want it, 116 00:04:41,560 --> 00:04:44,400 total commitment to the metrics is key. 117 00:04:48,520 --> 00:04:54,480 Proceed to X-0-0-1- 118 00:04:54,480 --> 00:05:01,320 Proceed to Y-0-0-1- 119 00:05:01,320 --> 00:05:03,720 How was your date? I did a wax. 120 00:05:03,720 --> 00:05:05,080 Thank Christ. 121 00:05:05,080 --> 00:05:07,920 I seen what you got down there. Jon Snow wants his coat back. 122 00:05:07,920 --> 00:05:10,960 You want to see? Go on. 123 00:05:10,960 --> 00:05:13,840 Oh, I get some frozen peas on that. 124 00:05:13,840 --> 00:05:19,080 Go to N-0—6-8-1-2-1-2. 125 00:05:19,080 --> 00:05:20,320 Pick. 126 00:05:20,320 --> 00:05:22,360 In the meantime, I'd like to take the opportunity 127 00:05:22,360 --> 00:05:24,880 to congratulate Nadia Ko... 128 00:05:24,880 --> 00:05:26,240 Kovak. 129 00:05:26,240 --> 00:05:28,040 Kovak, Kovak. 130 00:05:28,040 --> 00:05:30,720 Good morning, everyone. I'm Megan Roberts. 131 00:05:30,720 --> 00:05:32,160 Ugh. 132 00:05:32,160 --> 00:05:33,240 Hi, everyone. 133 00:05:33,240 --> 00:05:36,280 I'm Megan. I'm your new team leader. 134 00:05:36,280 --> 00:05:37,560 {\an8}I know a couple of you already, 135 00:05:37,560 --> 00:05:40,440 {\an8}but I'm sure I'll get to know the rest of you very soon. 136 00:05:40,440 --> 00:05:41,840 Looking forward to it. 137 00:05:41,840 --> 00:05:43,200 Me too. 138 00:05:45,040 --> 00:05:48,200 In the meantime, I'd like to take the opportunity to congratulate 139 00:05:48,200 --> 00:05:52,480 Nadia Kovak, who had the highest pick rate on the team yesterday. 140 00:05:57,040 --> 00:06:00,040 Nadia, It's obvious that Nadia has really been focusing 141 00:06:00,040 --> 00:06:01,440 on her picking strategy, 142 00:06:01,440 --> 00:06:04,120 and that's paid off in her exceeding her target. 143 00:06:04,120 --> 00:06:09,720 So, as a team, if we could look to her performance 144 00:06:09,720 --> 00:06:12,880 and try and match that, that'd be really brilliant. 145 00:06:12,880 --> 00:06:17,400 OK, um, so yesterday, the team's average was 100. 146 00:06:19,840 --> 00:06:22,400 Uh, well, we would be looking for... 147 00:06:22,400 --> 00:06:24,600 We would be looking for it to be more like 120. 148 00:06:24,600 --> 00:06:25,960 What? 149 00:06:25,960 --> 00:06:28,400 Team members are spending a bit more time in the toilets 150 00:06:28,400 --> 00:06:31,000 than we would like, and that's bringing the average... 151 00:06:31,000 --> 00:06:33,160 Hang on a minute. 152 00:06:33,160 --> 00:06:36,120 What if I want to take a shit in the toilet for ten minutes? 153 00:06:36,120 --> 00:06:37,560 Deb, don't. 154 00:06:37,560 --> 00:06:40,200 Right, well, I mean, if we could try and make it that 155 00:06:40,200 --> 00:06:42,480 it didn't take ten minutes, that's a good start. 156 00:06:43,920 --> 00:06:45,240 Dump and run, is it? 157 00:06:47,280 --> 00:06:48,720 It's just, it's really bringing... 158 00:06:48,720 --> 00:06:50,360 it's bringing our team's average down, 159 00:06:50,360 --> 00:06:51,520 and we really need to... 160 00:06:51,520 --> 00:06:53,720 I've been working on P4. Sorry, can you step forward? 161 00:06:53,720 --> 00:06:54,880 I can't quite hear you. 162 00:06:54,880 --> 00:06:57,960 If you're working on P4, you expect us to scan an item, 163 00:06:57,960 --> 00:07:00,120 go down to the toilet, which is on P2 or P1, 164 00:07:00,120 --> 00:07:02,440 whichever toilet's available, 165 00:07:02,440 --> 00:07:05,120 and then go back and scan an item in ten minutes? In ten minutes! 166 00:07:05,120 --> 00:07:07,600 Have you worked in a factory before, just out of curiosity? 167 00:07:07,600 --> 00:07:10,360 Right, um, OK, so that was P4? 168 00:07:10,360 --> 00:07:13,240 Yeah, and you expect me to go down to the toilet... Yeah. 169 00:07:13,240 --> 00:07:15,400 ..and get back and scan an item in ten minutes? 170 00:07:15,400 --> 00:07:17,840 You're right, Julia. Like you need to extend it. 171 00:07:17,840 --> 00:07:19,640 OK, well, um, what's your name, sorry? 172 00:07:19,640 --> 00:07:21,520 Julia. Julia, thank you for bringing that up. 173 00:07:21,520 --> 00:07:23,680 It's my first day, I don't quite know the floor plan, 174 00:07:23,680 --> 00:07:25,880 but I'll definitely look into that and get back to you. 175 00:07:25,880 --> 00:07:28,200 So thank you for bringing that up. 176 00:07:28,200 --> 00:07:31,040 It takes ten minutes to get to the toilet and... 177 00:07:31,040 --> 00:07:33,440 You know, Nadia's just been doing really well, 178 00:07:33,440 --> 00:07:34,800 so if Nadia you can do it, 179 00:07:34,800 --> 00:07:36,760 then maybe the rest of us could do it. 180 00:07:36,760 --> 00:07:37,920 Favourites. 181 00:07:37,920 --> 00:07:39,040 Um... 182 00:07:40,720 --> 00:07:44,920 OK, the next bit of good news is that there's overtime. 183 00:07:47,960 --> 00:07:50,440 That's everything, so thank you for listening, 184 00:07:50,440 --> 00:07:52,280 and, um, yeah, have a good day. 185 00:07:52,280 --> 00:07:54,080 Thank you. Thank you. Yeah. OK. 186 00:07:55,720 --> 00:07:57,240 That was so nerve-racking. 187 00:07:57,240 --> 00:07:58,400 Oh, my god, I know. 188 00:07:58,400 --> 00:08:00,720 Listen, they were being harsh on you, like, 189 00:08:00,720 --> 00:08:01,920 don't worry about it. 190 00:08:01,920 --> 00:08:04,880 They're lush, they are lush. Loud, aren't they? Yeah. 191 00:08:04,880 --> 00:08:08,640 Look, I'm sorry, mate, though, I can't do the overtime. 192 00:08:08,640 --> 00:08:10,600 Oh, you know you have to. 193 00:08:10,600 --> 00:08:13,480 Yeah, I know, and honestly, I could do with the extra money, but I... 194 00:08:13,480 --> 00:08:16,080 Look, Alys, your pick rate's already really low. 195 00:08:16,080 --> 00:08:17,160 So... Yeah. 196 00:08:18,400 --> 00:08:20,080 It's just, it's a medical thing, though. 197 00:08:20,080 --> 00:08:21,680 I can't change it. Right, um... 198 00:08:21,680 --> 00:08:23,640 ..all right, yeah, of course, yeah, no problem. 199 00:08:23,640 --> 00:08:25,440 Thank you so much. You're a life-saver. 200 00:08:25,440 --> 00:08:27,480 I'm so glad you're here, like... 201 00:08:27,480 --> 00:08:31,200 OK, I'll see you later. Yeah. And we'll have that catch up. Yeah. 202 00:08:31,200 --> 00:08:32,840 OK, thank you. Bye. 203 00:08:32,840 --> 00:08:36,640 Congratulations, Nadia Kovac, leading pick rate. 204 00:08:36,640 --> 00:08:38,720 Do you two know each other? 205 00:08:38,720 --> 00:08:41,960 She's got a medical appointment, so she can't do the overtime, 206 00:08:41,960 --> 00:08:45,280 but she's going to do her ten hours, so. 207 00:08:45,280 --> 00:08:48,440 We do 60 hour weeks, Megan, it's not like we're asking associates 208 00:08:48,440 --> 00:08:50,840 to do long shifts that we wouldn't do ourselves. 209 00:08:50,840 --> 00:08:53,360 It's just cos it's a medical appointment that, 210 00:08:53,360 --> 00:08:54,800 is that not different? 211 00:08:54,800 --> 00:08:57,440 I think it's also important that if you're showing favouritism 212 00:08:57,440 --> 00:08:59,880 to someone you've got a relationship with... Yes, exactly. 213 00:08:59,880 --> 00:09:02,040 ..it doesn't show well with the rest of the associates. 214 00:09:02,040 --> 00:09:04,160 We want to pull together just to hit these targets. 215 00:09:04,160 --> 00:09:06,720 Yeah, of course. But just... Yeah, yeah, it makes total sense. 216 00:09:06,720 --> 00:09:08,640 Yeah? Yeah, thanks. Thanks, Megan. 217 00:09:08,640 --> 00:09:09,920 Thank you. 218 00:09:09,920 --> 00:09:11,800 Avoid excessive idle time. 219 00:09:11,800 --> 00:09:14,720 Oh. All right? 220 00:09:14,720 --> 00:09:16,840 Um. You all right? Yeah, I'm good. 221 00:09:16,840 --> 00:09:20,240 I just, um, I was just going to ask you, um, 222 00:09:20,240 --> 00:09:22,840 if you wanted to come to the pub after work tonight? 223 00:09:22,840 --> 00:09:24,400 There's a bunch of us going, 224 00:09:24,400 --> 00:09:26,520 like, Beth's going, and um... 225 00:09:26,520 --> 00:09:29,720 Yeah? ..and Brian, I just... Yeah, I would love to. 226 00:09:29,720 --> 00:09:32,400 I just can't tonight cos I've just got this thing that, like... Oh. 227 00:09:32,400 --> 00:09:34,280 like, I just... Yeah, no. ..rearranged it. 228 00:09:34,280 --> 00:09:36,480 Yeah, it's fine. Proceed to next pick. 229 00:09:36,480 --> 00:09:37,920 What are you laughing at? 230 00:09:37,920 --> 00:09:39,440 I'm not laughing. You are. No. 231 00:09:39,440 --> 00:09:41,800 Making it up, go ahead. Why should I if I'm not. It's fine. 232 00:09:41,800 --> 00:09:44,200 Just, I'll, um, yeah, just do it another time. 233 00:09:44,200 --> 00:09:45,360 Yeah, of course. 234 00:09:45,360 --> 00:09:46,920 Time for next pick. 235 00:09:46,920 --> 00:09:49,160 All right. Yeah. See you later. 236 00:09:49,160 --> 00:09:50,280 All right, bye. 237 00:09:50,280 --> 00:09:52,480 What are you laughing at? I've got to go to next pick. 238 00:09:52,480 --> 00:09:54,760 That's OK, I'll see you in a bit. Bye. All right, see you. 239 00:09:54,760 --> 00:09:56,640 {\an8}We do not believe trade unions 240 00:09:56,640 --> 00:09:59,440 {\an8}are in the best interests for our customers. 241 00:09:59,440 --> 00:10:03,480 {\an8}What's more, we value a direct one-to-one relationship 242 00:10:03,480 --> 00:10:05,200 with all our associates. 243 00:10:05,200 --> 00:10:06,920 Anything that comes in the way of that 244 00:10:06,920 --> 00:10:10,120 is likely to damage our customer fixated culture. 245 00:10:10,120 --> 00:10:12,640 As a new recruit, you'll learn about the early warning signs 246 00:10:12,640 --> 00:10:14,680 of union activity. 247 00:10:14,680 --> 00:10:16,720 Things to look out for include associates 248 00:10:16,720 --> 00:10:20,120 not normally connected to each other holding meetings 249 00:10:20,120 --> 00:10:22,720 and an excessive focus on workers' rights. 250 00:10:22,720 --> 00:10:26,160 If you spot anything you suspect to be union activity, 251 00:10:26,160 --> 00:10:28,120 please contact our department immediately. 252 00:10:31,760 --> 00:10:36,400 {\an8}Kudos to Team Bronwen, average 147 this hour. 253 00:10:36,400 --> 00:10:39,240 {\an8}HEADSET PLAYS IN POLISH 254 00:10:41,400 --> 00:10:44,960 Proceed to Y-0-0-1. 255 00:10:44,960 --> 00:10:46,120 Pick. 256 00:10:46,120 --> 00:10:48,640 Avoid excessive idle time. 257 00:10:48,640 --> 00:10:50,400 Morning, morning. Morning. 258 00:10:50,400 --> 00:10:54,600 Megan, Alys Morgan didn't want to do any overtime last night? 259 00:10:54,600 --> 00:10:57,120 Any thoughts? Yeah, she had a medical appointment. 260 00:10:57,120 --> 00:11:00,360 Which is fine, you know, people have got to go to the doctor's. 261 00:11:00,360 --> 00:11:03,320 But if you're an associate short, 262 00:11:03,320 --> 00:11:05,760 it's not going to help your team with the pick rate. 263 00:11:05,760 --> 00:11:07,000 Yeah, no, no. 264 00:11:07,000 --> 00:11:09,640 I was totally wrong. My mistake. I'm really sorry. 265 00:11:09,640 --> 00:11:12,400 There's no mistakes. There's no mistakes at all. 266 00:11:12,400 --> 00:11:15,640 Just the associates don't tell us when they can work 267 00:11:15,640 --> 00:11:17,520 and when they can't. Yeah, completely. 268 00:11:17,520 --> 00:11:19,560 Thanks. I'll make a note of it. 269 00:11:19,560 --> 00:11:21,640 Yeah. Yeah, thanks. 270 00:11:22,920 --> 00:11:25,520 You've should seen the fucking burger she had last night. 271 00:11:25,520 --> 00:11:28,240 The thing is, after a couple, you've got to have some food. Yeah. 272 00:11:28,240 --> 00:11:29,800 Do you know what I mean? 273 00:11:29,800 --> 00:11:31,600 Nads, you all right? 274 00:11:31,600 --> 00:11:32,960 You all right? You're sweating. 275 00:11:32,960 --> 00:11:35,200 You going to get through the shift all right? 276 00:11:35,200 --> 00:11:38,200 Mm, I've had few of these. You can have some of these, if you want. 277 00:11:38,200 --> 00:11:42,680 You're being a druggie. Drug dealer, more like. 278 00:11:42,680 --> 00:11:44,200 Energy tablet. 279 00:11:44,200 --> 00:11:45,880 It's not like I'm going to be serving up 280 00:11:45,880 --> 00:11:47,560 mandies in the middle of a canteen. 281 00:11:47,560 --> 00:11:50,800 How many? As many you want, they're just natural energy tablets. 282 00:11:50,800 --> 00:11:53,640 Don't tell her that, she'll take the whole bag. 283 00:11:53,640 --> 00:11:56,320 Oh, you took like, Nads, you took way too many of them! 284 00:11:56,320 --> 00:11:57,400 Then I have to. 285 00:11:57,400 --> 00:12:00,160 Your pick rate's going to be like 250. 286 00:12:00,160 --> 00:12:02,480 It's already high, you don't... It has to be 250. 287 00:12:02,480 --> 00:12:04,200 You don't... She's on a mission, you. 288 00:12:04,200 --> 00:12:06,400 You're desperate for the green vest, aren't you? 289 00:12:06,400 --> 00:12:10,280 Yes. You look so much better. I feel better. 290 00:12:10,280 --> 00:12:12,480 Yeah. She does, that's good. 291 00:12:12,480 --> 00:12:14,760 Um, hi, sorry. Hi. You all right? 292 00:12:14,760 --> 00:12:17,320 Can I have a word? Yeah, yeah, of course. 293 00:12:17,320 --> 00:12:19,720 Sure. Um... We'll leave. We'll go. 294 00:12:19,720 --> 00:12:21,080 All right. 295 00:12:21,080 --> 00:12:22,960 Big night out last night, was it? 296 00:12:22,960 --> 00:12:25,840 You're joking, ain't you? I was in bed for ten, I was. 297 00:12:25,840 --> 00:12:27,440 What, 10pm? 298 00:12:27,440 --> 00:12:31,680 Yeah. I mean, once upon a time, 10am would've been early for you. 299 00:12:31,680 --> 00:12:33,280 I know. God, remember. 300 00:12:34,280 --> 00:12:35,800 Things change. 301 00:12:35,800 --> 00:12:38,560 Um, I just needed to talk to you about something. 302 00:12:38,560 --> 00:12:39,800 Um... 303 00:12:39,800 --> 00:12:42,080 So, it's not your fault, 304 00:12:42,080 --> 00:12:43,960 it was my mistake, but, 305 00:12:43,960 --> 00:12:46,040 I got it in the neck yesterday about the overtime. 306 00:12:46,040 --> 00:12:48,360 Oh, fuck, I'm so sorry. No, it's not your fault. 307 00:12:48,360 --> 00:12:50,480 And I told them it was a medical thing, and... 308 00:12:50,480 --> 00:12:54,280 Yeah, it was. Yeah, no, I totally believe you, um... 309 00:12:54,280 --> 00:12:56,440 But, yeah, they weren't really having any of it. 310 00:12:56,440 --> 00:12:58,800 And yeah, just like going forwards, 311 00:12:58,800 --> 00:13:00,920 I-I won't be able to, like, 312 00:13:00,920 --> 00:13:03,160 I-I can't let you off doing the overtime. 313 00:13:03,160 --> 00:13:05,040 You know what it is, Meg? 314 00:13:05,040 --> 00:13:08,400 Um, I'm pregnant. 315 00:13:08,400 --> 00:13:10,240 Yeah, that's why I couldn't do the overtime 316 00:13:10,240 --> 00:13:13,320 cos I had a medical appointment at the hospital, see the doctor. 317 00:13:13,320 --> 00:13:15,760 Yeah. Oh, congratulations! I mean, is it congratulations? 318 00:13:15,760 --> 00:13:18,400 Oh, yeah, I'm chuffed. I'm really happy. You look really happy. 319 00:13:18,400 --> 00:13:21,160 It wasn't planned, like, believe me. Right, sure. But, um... 320 00:13:21,160 --> 00:13:23,200 Yeah, no, I'm happy. Oh, my God, I'm so shocked. 321 00:13:23,200 --> 00:13:25,000 Yeah, right? In a good way. It's lush. 322 00:13:25,000 --> 00:13:27,040 Yeah! I'm going to be a mum. You're going to be! 323 00:13:27,040 --> 00:13:29,440 Can you believe it? Oh, my God. So much has changed. 324 00:13:29,440 --> 00:13:32,680 Is Devon the dad? Oh, my God. Shut up! No! 325 00:13:32,680 --> 00:13:33,920 What?! What! 326 00:13:33,920 --> 00:13:35,120 No, he's just... What? 327 00:13:35,120 --> 00:13:36,520 You two are really close. 328 00:13:36,520 --> 00:13:37,680 Are you two not together? 329 00:13:37,680 --> 00:13:40,120 No, he's just a mate. 330 00:13:40,120 --> 00:13:42,240 Aw, yeah, he's a good mate. 331 00:13:42,240 --> 00:13:44,160 No. I mean... I've not even told him yet. 332 00:13:44,160 --> 00:13:46,840 He is smitten. You can see from miles off. 333 00:13:46,840 --> 00:13:48,520 Stop it. 334 00:13:48,520 --> 00:13:49,920 So who is the dad? 335 00:13:49,920 --> 00:13:51,680 Oh, gosh, do you remember, 336 00:13:51,680 --> 00:13:54,680 don't judge, Kayden Robinson? 337 00:13:54,680 --> 00:13:56,720 I know, it's hard to forget him. I know. 338 00:13:56,720 --> 00:13:58,720 Do I remember Kayden Ro...mm. 339 00:13:58,720 --> 00:14:01,080 Do I remember? Oh, my God. Yeah. He's the dad?! 340 00:14:01,080 --> 00:14:03,360 Well, at least they're going to be good looking, right? 341 00:14:03,360 --> 00:14:05,600 My God, that's amazing. Do you know what you're having? 342 00:14:05,600 --> 00:14:08,240 A girl. Oh! I know, I'm chuffed. 343 00:14:08,240 --> 00:14:10,920 And is everything all right? Well, I went to the doctor, 344 00:14:10,920 --> 00:14:12,600 and he said she's growing well, 345 00:14:12,600 --> 00:14:15,120 and I heard a little heartbeat, which was lush. 346 00:14:15,120 --> 00:14:18,360 But he said that my blood pressure's high 347 00:14:18,360 --> 00:14:21,560 and that I should avoid doing lots of exercise or heavy lifting. 348 00:14:21,560 --> 00:14:23,880 And I was like, mate, you do know I work, don't you? 349 00:14:23,880 --> 00:14:29,080 I literally walk 17 miles a day, half the time on oversize, 350 00:14:29,080 --> 00:14:31,600 so I'm a bit worried about that, and he's giving me a note. 351 00:14:31,600 --> 00:14:33,360 Do you think you could get me reassigned? 352 00:14:33,360 --> 00:14:35,560 Honestly, I wouldn't ask, but the doctor was, like... 353 00:14:35,560 --> 00:14:38,320 No, totally. That makes...yeah, of course. 354 00:14:38,320 --> 00:14:41,000 Thank you so much. It makes so much sense now. 355 00:14:41,000 --> 00:14:42,520 Um. Right. 356 00:14:42,520 --> 00:14:45,760 I mean, I can't guarantee it, but I'll absolutely ask. 357 00:14:45,760 --> 00:14:48,400 Don't tell anyone, like... I mean, I'll have to tell the manager, 358 00:14:48,400 --> 00:14:50,760 I think I'll have to tell management. Oh, yeah. Is that OK? 359 00:14:50,760 --> 00:14:52,200 Yeah, whatever you need to do. 360 00:14:52,200 --> 00:14:54,280 I mean, I'm really honoured you told me, 361 00:14:54,280 --> 00:14:55,800 and I promise to keep the secret. 362 00:14:55,800 --> 00:14:58,240 Thank you so much. Right. Congratulations. See you later. 363 00:14:58,240 --> 00:14:59,400 Thank you. 364 00:14:59,400 --> 00:15:02,560 See you in a bit. See you, babe. 365 00:15:02,560 --> 00:15:06,800 Today's leading pick rate, average 147 this hour. 366 00:15:13,480 --> 00:15:15,880 Did you grass on me about the overtime? 367 00:15:15,880 --> 00:15:17,560 I used the management feedback tool 368 00:15:17,560 --> 00:15:20,400 to let Danny know that Alys didn't stay, yeah. 369 00:15:20,400 --> 00:15:22,120 Right. 370 00:15:22,120 --> 00:15:25,160 It's literally what it's there for. 371 00:15:25,160 --> 00:15:28,280 What, you don't think criticising colleagues anonymously 372 00:15:28,280 --> 00:15:31,640 is a bit, well, out of order? 373 00:15:31,640 --> 00:15:34,720 I was concerned that you were trying to do the easy thing, 374 00:15:34,720 --> 00:15:38,440 rather than the thing that was best for your team. 375 00:15:38,440 --> 00:15:43,040 Every failure is an opportunity to become more customer-fixated. 376 00:15:43,040 --> 00:15:44,880 If you see anything I could be doing better, 377 00:15:44,880 --> 00:15:46,560 than flag it up on the system. 378 00:15:46,560 --> 00:15:48,120 I'd expect you to. 379 00:15:50,080 --> 00:15:52,960 Yeah. Cool. Thanks. 380 00:15:52,960 --> 00:15:55,200 Stay customer-fixated. 381 00:15:55,200 --> 00:15:57,840 Bloke on my team's pick rate's shit. 382 00:15:57,840 --> 00:15:59,960 Oh, right. What are you going to do about it, 383 00:15:59,960 --> 00:16:03,480 because I really need some advice on how to help Alys. 384 00:16:03,480 --> 00:16:04,840 I don't know. 385 00:16:04,840 --> 00:16:07,520 Craig's shoulder's a mess. 386 00:16:07,520 --> 00:16:09,040 It happens a lot, to be honest. 387 00:16:09,040 --> 00:16:13,080 Really? It's just all the picking, it's relentless. 388 00:16:13,080 --> 00:16:15,000 Well, why don't you just speak to Danny and see 389 00:16:15,000 --> 00:16:16,840 if you can put him on sick leave or something? 390 00:16:16,840 --> 00:16:18,120 Danny knows all about it. 391 00:16:18,120 --> 00:16:21,000 That's just not how things work around here. 392 00:16:24,640 --> 00:16:26,520 I really appreciate this, thank you. Uh-huh. 393 00:16:26,520 --> 00:16:29,120 This one's turned down quite a few shifts in the last few months. 394 00:16:29,120 --> 00:16:31,240 Do you know why? And today's pick rate is crap. 395 00:16:31,240 --> 00:16:33,560 Wouldn't be offering him a shift tomorrow, if I were you. 396 00:16:33,560 --> 00:16:36,320 This one in your team? Cos he can't hack it anymore, believe me. OK. 397 00:16:36,320 --> 00:16:38,760 This one's definitely yours, though, terrible pick rate. 398 00:16:38,760 --> 00:16:41,240 Shame she's permanent. Alys is a really good worker, though, 399 00:16:41,240 --> 00:16:42,920 so I think I'll keep her... Used to be. 400 00:16:42,920 --> 00:16:45,360 Pick rate 82, should be 120. 401 00:16:45,360 --> 00:16:48,320 Lucky for her, she got that green vest. 402 00:16:48,320 --> 00:16:52,040 Yes, in tomorrow. See you then. 403 00:16:52,040 --> 00:16:54,920 Yeah, you've got a shift tomorrow. Pick up the pick rate, though. 404 00:16:54,920 --> 00:16:57,560 Just about. All right? See you then. Rachel. 405 00:16:57,560 --> 00:16:59,120 Nothing tomorrow, Rachel, sorry. 406 00:16:59,120 --> 00:17:00,960 What about the day after? I have no idea. 407 00:17:00,960 --> 00:17:02,920 Keep an eye on your phone, yeah? I know it works. 408 00:17:02,920 --> 00:17:06,080 What about next week? I couldn't tell you. Phone, yeah? 409 00:17:06,080 --> 00:17:08,440 Eve, yeah, back tomorrow. Skin of your teeth. 410 00:17:08,440 --> 00:17:11,040 Check your phone, pick up your rates. That's all I can tell you. 411 00:17:11,040 --> 00:17:12,520 Time to look for something else, yeah? 412 00:17:12,520 --> 00:17:14,640 If you kept working hard, you'd be back in tomorrow. 413 00:17:14,640 --> 00:17:16,520 Nothing tomorrow, keep an eye on your phone. 414 00:17:16,520 --> 00:17:19,520 Got a long line here, yeah? Keep it moving. Come forward. 415 00:17:19,520 --> 00:17:21,560 {\an8}You're back tomorrow, Nadia. 416 00:17:21,560 --> 00:17:23,120 {\an8}And you're back tomorrow. 417 00:17:24,160 --> 00:17:26,760 What's she saying? She loves this place. 418 00:17:29,280 --> 00:17:30,560 All right. 419 00:17:42,000 --> 00:17:43,800 Mate, do you know how minging that is? 420 00:17:43,800 --> 00:17:47,920 Perving on me. Please, just go to the lav like a proper human. 421 00:17:47,920 --> 00:17:50,400 Got to stay customer-fixated, babe, you know this. 422 00:17:50,400 --> 00:17:54,000 Mate, get rid of that in case they pick it and send it to someone. 423 00:17:54,000 --> 00:17:56,880 So we've got an average team rate of... 424 00:17:56,880 --> 00:17:59,520 ..121. I'm really happy with that. Yeah? Yeah. 425 00:17:59,520 --> 00:18:01,480 Apart from...could do better. 426 00:18:01,480 --> 00:18:03,720 Yeah, OK, absolutely. Work on that. Yep, absolutely. 427 00:18:03,720 --> 00:18:08,160 Same can be said with Craig on your team, Sean. 428 00:18:08,160 --> 00:18:10,680 And I can't believe I'm asking this question again! 429 00:18:10,680 --> 00:18:12,120 I mean, I'm concerned about it. 430 00:18:12,120 --> 00:18:13,600 I'm concerned. It's frustrating. 431 00:18:13,600 --> 00:18:15,320 I've had the one conversation with Craig, 432 00:18:15,320 --> 00:18:18,120 but I will talk to him again. I think we'll get that rate 433 00:18:18,120 --> 00:18:19,320 back to where it should be. 434 00:18:19,320 --> 00:18:20,760 Yeah? Yeah. OK. 435 00:18:21,840 --> 00:18:23,240 So I had a chat with Alys, 436 00:18:23,240 --> 00:18:26,200 and I got to the bottom of why her pick rate's so low. 437 00:18:26,200 --> 00:18:29,120 Yeah, 89 today. 438 00:18:29,120 --> 00:18:32,440 Yeah. So, it's, well, it turns out she's pregnant. 439 00:18:34,440 --> 00:18:38,720 So I was thinking the best way forward would be to reassign her. 440 00:18:41,120 --> 00:18:43,520 I thought we could put her on packing. 441 00:18:44,600 --> 00:18:47,240 She could, if she was trained in packing, 442 00:18:47,240 --> 00:18:49,320 which is a shame, because she's not. 443 00:18:49,320 --> 00:18:52,440 No, but, um, we could sort that out for her, 444 00:18:52,440 --> 00:18:54,160 I was thinking. 445 00:18:54,160 --> 00:18:56,800 I'm just... I'm a little bit concerned that you're not committed 446 00:18:56,800 --> 00:18:59,080 to raising your team's pick rate, Megan. 447 00:18:59,080 --> 00:19:01,800 No, I am committed. Great. I'm really committed. 448 00:19:01,800 --> 00:19:04,360 That's why I've come up with the solution of packing. 449 00:19:04,360 --> 00:19:06,520 That just seems like the best way forward. 450 00:19:06,520 --> 00:19:07,800 Um... 451 00:19:09,000 --> 00:19:10,760 I don't think it's a solution... Mm. 452 00:19:10,760 --> 00:19:14,720 ..because you can't really pass your problems onto another team. 453 00:19:14,720 --> 00:19:16,880 Yeah, but she's got a doctor's note, 454 00:19:16,880 --> 00:19:18,400 so I feel like I have to... 455 00:19:18,400 --> 00:19:20,520 ..I need to do something to help her. Of course. Yes. 456 00:19:20,520 --> 00:19:23,720 Of course. We need to do something to help her. 457 00:19:23,720 --> 00:19:26,640 Mm-hm. Just throwing it out there, suggestion, 458 00:19:26,640 --> 00:19:28,480 you fire in with whatever you think, 459 00:19:28,480 --> 00:19:32,440 I'm saying personal enhancement plan for Alys. 460 00:19:32,440 --> 00:19:34,280 Agreed. Yeah? Absolutely, yeah. Yeah? 461 00:19:34,280 --> 00:19:37,040 You can deliver this, Megan, get that pick rate right back up 462 00:19:37,040 --> 00:19:38,720 to where it should be. Yeah. 463 00:19:38,720 --> 00:19:41,360 It's just that I feel like she's not really going to improve 464 00:19:41,360 --> 00:19:43,680 because she's not going to be able, you know, 465 00:19:43,680 --> 00:19:46,240 it's just going to get worse. As a team, you help her, 466 00:19:46,240 --> 00:19:49,000 she helps you, the two of you help us. 467 00:19:49,000 --> 00:19:52,240 We all help each other. Yes. 468 00:19:52,240 --> 00:19:53,920 Can you handle it? Definitely. 469 00:19:53,920 --> 00:19:55,760 Yeah, thanks. OK. Great. 470 00:19:55,760 --> 00:19:57,440 Great, great, great, great, great. 471 00:19:58,560 --> 00:20:01,720 {\an8}HEADSET PLAYS IN POLISH 472 00:20:05,680 --> 00:20:07,840 Average 147 this hour. 473 00:20:09,160 --> 00:20:11,760 Ah, I've got something for you. 474 00:20:11,760 --> 00:20:13,640 What is it, you nicked something? 475 00:20:14,840 --> 00:20:16,040 Thank you. Go on. 476 00:20:17,240 --> 00:20:18,280 It's lush. Yeah. 477 00:20:19,400 --> 00:20:21,040 I broke it. It's all right. 478 00:20:21,040 --> 00:20:22,720 Have a little bit. No, you have it. 479 00:20:22,720 --> 00:20:25,560 I don't want it. It's for you. Share. It's for you. 480 00:20:25,560 --> 00:20:28,320 No, it's for you. I want to share it. I just had a sandwich. 481 00:20:28,320 --> 00:20:30,240 Give me the wrapper. 482 00:20:30,240 --> 00:20:31,720 Thank you. 483 00:20:31,720 --> 00:20:32,960 Cheers. 484 00:20:35,000 --> 00:20:38,120 Time for next pick exceeded. 485 00:20:38,120 --> 00:20:39,960 You can't work through your breaks. 486 00:20:39,960 --> 00:20:42,560 You're entitled to two half-hour breaks a day. 487 00:20:42,560 --> 00:20:44,440 Al, I'm serious. I can't. 488 00:20:44,440 --> 00:20:46,400 What are you doing? Thank you. 489 00:20:46,400 --> 00:20:47,640 See you later. 490 00:20:50,080 --> 00:20:52,680 I'll see you in a bit, yeah? 491 00:20:52,680 --> 00:20:56,520 For performance benefits, please remember to stay hydrated. 492 00:20:56,520 --> 00:20:58,080 Pick. 493 00:20:58,080 --> 00:21:00,040 Hi, Alys? Can I borrow you for a minute? 494 00:21:01,120 --> 00:21:03,280 Hang on a second. 495 00:21:03,280 --> 00:21:06,520 OK. So, you know that thing you told me, that your doctor said? 496 00:21:06,520 --> 00:21:10,160 Yeah. Well, I asked to get you reassigned. Oh, thank God. 497 00:21:10,160 --> 00:21:12,760 Thank you, I could bloody kiss you. Yeah, the thing is, 498 00:21:12,760 --> 00:21:15,200 everyone thinks you're a great member of the team, 499 00:21:15,200 --> 00:21:16,760 and we don't want to lose you. 500 00:21:16,760 --> 00:21:19,960 {\an8}We've just got to get your pick rate back up. 501 00:21:19,960 --> 00:21:24,520 {\an8}Right. So, I've put together this personal enhancement plan for you. 502 00:21:24,520 --> 00:21:26,120 {\an8}FAINT HEADSET CHATTER 503 00:21:26,120 --> 00:21:28,320 I don't know what that is. What's that? 504 00:21:28,320 --> 00:21:30,480 OK, so, um. 505 00:21:30,480 --> 00:21:32,400 OK, I'll show you. 506 00:21:32,400 --> 00:21:35,400 I've noticed that you can be a bit slow in between... 507 00:21:35,400 --> 00:21:37,600 in between picks sometimes. 508 00:21:37,600 --> 00:21:43,600 And if you pull a little bit more at this pace, 509 00:21:43,600 --> 00:21:47,160 that'd really help to get your pick rate back up. Right. 510 00:21:47,160 --> 00:21:49,800 And you bend your back quite a bit, and, actually, 511 00:21:49,800 --> 00:21:53,440 if you bend your knees like this, 512 00:21:53,440 --> 00:21:56,000 when you're picking stuff up off the bottom shelf, 513 00:21:56,000 --> 00:21:59,000 that would be better for your back and quicker. 514 00:21:59,000 --> 00:22:01,600 Megan, I'm not trying to offend you or nothing, 515 00:22:01,600 --> 00:22:03,440 but I have worked here for over a year, like, 516 00:22:03,440 --> 00:22:05,040 I know how to pace myself. 517 00:22:05,040 --> 00:22:08,400 I know. It's my neck on the block here. 518 00:22:08,400 --> 00:22:09,840 I've only been here two minutes. 519 00:22:09,840 --> 00:22:11,920 We just need to get your pick rate back up. 520 00:22:11,920 --> 00:22:14,800 We need to prove to them that we can do that and you can get better. 521 00:22:14,800 --> 00:22:17,360 I-I'm honestly not trying to cause trouble, 522 00:22:17,360 --> 00:22:19,440 I just...my doctor said I shouldn't be doing this, 523 00:22:19,440 --> 00:22:21,400 so I've been stressed. Yeah. 524 00:22:21,400 --> 00:22:23,520 Well, if you could just try and implement the things 525 00:22:23,520 --> 00:22:25,280 I've shown to you, that might help. 526 00:22:25,280 --> 00:22:26,320 All right. 527 00:22:26,320 --> 00:22:28,280 Could you? Yeah. 528 00:22:28,280 --> 00:22:30,280 OK. Great. Thank you. Thanks. 529 00:22:35,360 --> 00:22:40,080 {\an8}Go to Y-0-3- 530 00:22:40,080 --> 00:22:41,320 {\an8}Pick. 531 00:22:43,720 --> 00:22:46,560 {\an8}They're pissed at me, I know. 532 00:22:46,560 --> 00:22:47,680 {\an8}Pick. 533 00:22:49,040 --> 00:22:56,320 {\an8}Proceed to X-0-0-1- 534 00:22:56,320 --> 00:22:57,680 {\an8}Pick. 535 00:23:00,800 --> 00:23:05,800 {\an8}Proceed to Y-0-0-1- 536 00:23:05,800 --> 00:23:07,520 {\an8}Pick. 537 00:23:07,520 --> 00:23:10,640 {\an8}MULTIPLE MESSAGES OVERLAP 538 00:23:10,640 --> 00:23:15,400 {\an8}Proceed to Y-0-0-1- 539 00:23:17,160 --> 00:23:19,480 {\an8}Proceed to next pick. 540 00:23:19,480 --> 00:23:21,360 {\an8}Time for next pick exceeded. 541 00:23:21,360 --> 00:23:22,880 {\an8}LABOURED BREATHING 542 00:23:31,400 --> 00:23:33,360 {\an8}Time for next pick exceeded. 543 00:23:34,760 --> 00:23:36,800 {\an8}Are you trying to get me sacked? 544 00:23:36,800 --> 00:23:39,240 {\an8}You know your rate's below 100. Just feeling a bit dizzy. 545 00:23:41,120 --> 00:23:42,520 {\an8}Just give me a sec. 546 00:23:43,920 --> 00:23:45,760 {\an8}Al. 547 00:23:45,760 --> 00:23:49,160 {\an8}Alys, just please just get up... Alys? 548 00:23:49,160 --> 00:23:50,640 {\an8}Alys? 549 00:23:50,640 --> 00:23:52,280 {\an8}Alys, you all right? 550 00:23:52,280 --> 00:23:55,160 {\an8}Time for next pick exceeded. Al? 551 00:23:55,160 --> 00:23:56,560 {\an8}Alys? Al? 552 00:23:56,560 --> 00:23:59,200 {\an8}Ambulance! SHE SPEAKS POLISH 553 00:24:03,200 --> 00:24:04,600 {\an8}Yeah, ambulance, please. Alys? 554 00:24:05,840 --> 00:24:08,200 Alys Morgan collapsed. Megan called her an ambulance. 555 00:24:09,520 --> 00:24:13,560 Megan, love, why did you call an ambulance? 556 00:24:13,560 --> 00:24:17,440 We need to just talk about this and see where you went wrong. 557 00:24:17,440 --> 00:24:20,240 Just an associate collapsed and... 558 00:24:20,240 --> 00:24:23,040 That's going to be a bit of a problem. 559 00:24:23,040 --> 00:24:25,480 Concerns have been raised over safety 560 00:24:25,480 --> 00:24:29,920 at a distribution centre after it was revealed at least 105 ambulances 561 00:24:29,920 --> 00:24:33,680 have been called to the site over a three-year period. 562 00:24:33,680 --> 00:24:38,240 That compares to 17 call outs to a nearby supermarket warehouse 563 00:24:38,240 --> 00:24:39,640 over the same period. 564 00:24:39,640 --> 00:24:43,040 We contacted the centre, but managers have declined to comment. 565 00:24:43,040 --> 00:24:45,760 So you thought of yourself and one member of your team, 566 00:24:45,760 --> 00:24:48,360 but you, do you feel that you've let the rest of your team down? 567 00:24:48,360 --> 00:24:51,680 She needed medical attention. The easy decision isn't always the best. 568 00:24:51,680 --> 00:24:54,680 Mm-hm. You could have referred... Yes, absolutely. ..to the first aid. 569 00:24:54,680 --> 00:24:57,240 Yes. But this is a real opportunity for growth, 570 00:24:57,240 --> 00:25:00,040 the real learning curve. Absolutely, a real teachable moment here. 571 00:25:00,040 --> 00:25:02,720 We are here to support you all the way. Absolutely. 572 00:25:13,200 --> 00:25:15,680 {\an8}Personal electronic devices are not permitted... 573 00:25:15,680 --> 00:25:17,040 Yeah, you're on shift. Go on in. 574 00:25:17,040 --> 00:25:18,280 Yeah? Yeah. All right. 575 00:25:18,280 --> 00:25:20,440 Hey, Julie. Ryan Andrews. 576 00:25:21,560 --> 00:25:22,920 You're not needed today. 577 00:25:22,920 --> 00:25:24,320 But I got a text to come in. 578 00:25:24,320 --> 00:25:27,320 Yeah, I know, things have changed, unfortunately. 579 00:25:27,320 --> 00:25:29,360 Just keep coming forward. 580 00:25:29,360 --> 00:25:32,120 It cost me six quid in bus fare to get here. It took me over an hour. 581 00:25:32,120 --> 00:25:34,680 Sorry, I don't know what to say, there's nothing in for you today. 582 00:25:34,680 --> 00:25:36,480 Can you not have a chat with the team leader 583 00:25:36,480 --> 00:25:38,560 cos he knows how good I am. I'm good at picking... 584 00:25:38,560 --> 00:25:40,120 You know that's not how we work, yeah? 585 00:25:40,120 --> 00:25:42,320 There's no shifts for you today. I can do nothing more. 586 00:25:42,320 --> 00:25:44,880 I understand, I'm already here, though, so like if I'm here... 587 00:25:44,880 --> 00:25:47,240 I understand that, but I can't let you through those gates. 588 00:25:47,240 --> 00:25:50,400 Beth won't let you through, cos there is no shift for you today. 589 00:25:50,400 --> 00:25:52,680 Yeah? I need the money, please. I understand that, 590 00:25:52,680 --> 00:25:54,160 so does everyone on the floor. 591 00:25:54,160 --> 00:25:55,600 They've got shifts, you haven't. 592 00:25:55,600 --> 00:25:57,120 That's just the way it is. 593 00:25:57,120 --> 00:25:58,760 Just keep coming forward. 594 00:25:58,760 --> 00:26:01,920 You're better off just getting your cellphone, wait on a text. 595 00:26:06,920 --> 00:26:08,960 Avoid excessive idle time. 596 00:26:11,320 --> 00:26:12,880 {\an8}HEADSET PLAYS IN POLISH 597 00:26:20,280 --> 00:26:21,800 Pick. 598 00:26:24,080 --> 00:26:25,440 Hey, you all right? 599 00:26:27,320 --> 00:26:30,200 I was calling you all night, Karina said you fainted. 600 00:26:30,200 --> 00:26:31,480 Huh? Yeah. 601 00:26:31,480 --> 00:26:33,680 Oh, man, you got to take these breaks, like. Right. 602 00:26:33,680 --> 00:26:36,480 Your sugars are going to drop and, yeah? Yeah. 603 00:26:36,480 --> 00:26:38,440 Look after yourself. 604 00:26:38,440 --> 00:26:40,960 It's not Dev. 605 00:26:42,200 --> 00:26:44,640 Hey, what's wrong? 606 00:26:46,680 --> 00:26:50,040 Um, I need to tell you something. 607 00:26:50,040 --> 00:26:51,960 Yeah? 608 00:26:51,960 --> 00:26:54,880 You can tell me anything, you know that. 609 00:26:54,880 --> 00:26:56,280 I'm pregnant. 610 00:26:58,800 --> 00:27:01,200 I...I I've been wanting to tell you. 611 00:27:01,200 --> 00:27:02,920 Who's...who's the dad, eh? 612 00:27:02,920 --> 00:27:07,800 Oh, it don't matter, some dickhead I know from school. 613 00:27:10,240 --> 00:27:13,360 I'm so sorry, Dev, I wanted to tell you for... 614 00:27:17,440 --> 00:27:19,440 Don't fucking follow me, I'm serious, like! 615 00:27:19,440 --> 00:27:22,000 I should've told you, I know! I'm sorry. 616 00:27:22,000 --> 00:27:23,720 Devon, can you just stop? 617 00:27:23,720 --> 00:27:25,360 Please don't make me run. 618 00:27:25,360 --> 00:27:27,720 I should've told you, and I feel like an idiot. Who's is it? 619 00:27:27,720 --> 00:27:29,800 Tell me, who is it? Dev, it really doesn't matter. 620 00:27:29,800 --> 00:27:32,000 What's his name? Fuck, I guess I've been the last told. 621 00:27:32,000 --> 00:27:34,040 No, you haven't, that's what I'm saying, please. 622 00:27:34,040 --> 00:27:36,240 Yeah, I have been, though. I bet everybody else knows. 623 00:27:36,240 --> 00:27:38,120 I feel like a fucking idiot. 624 00:27:38,120 --> 00:27:41,160 Some of them know, hardly anyone. Who knows? 625 00:27:41,160 --> 00:27:43,040 Nadia. Oh, fuck! Please, don't... I got to go. 626 00:27:43,040 --> 00:27:46,720 It's breaking my heart to see you upset, Dev, please. 627 00:27:46,720 --> 00:27:48,360 I've been an idiot. I'm taking the... 628 00:27:48,360 --> 00:27:50,440 ..I'm completely taking the blame. OK? 629 00:27:50,440 --> 00:27:52,840 It's my fault. I should've said... Do me a favour, yeah? 630 00:27:52,840 --> 00:27:55,040 Delete my number, and never fucking talk to me again. 631 00:27:55,040 --> 00:27:56,920 Don't be like that, Dev. I'm serious! 632 00:27:56,920 --> 00:27:58,560 Why are you crying? Cos you're upset. 633 00:27:58,560 --> 00:28:00,440 Why are YOU crying? I didn't want to upset you. 634 00:28:00,440 --> 00:28:02,440 Oh, fuck, man. 635 00:28:02,440 --> 00:28:03,880 Fuck. 636 00:28:07,440 --> 00:28:10,520 Megan, yesterday, an ambulance was called to the centre. 637 00:28:10,520 --> 00:28:13,040 Yeah. Alys Morgan fainted. 638 00:28:13,040 --> 00:28:15,720 And, I mean, do you think it was really necessary 639 00:28:15,720 --> 00:28:18,320 to bring the emergency services here? 640 00:28:18,320 --> 00:28:20,120 I mean, it was an emergency. 641 00:28:20,120 --> 00:28:21,360 Did you panic? 642 00:28:22,480 --> 00:28:26,160 Mm, well, I was scared for Alys because of her condition. 643 00:28:26,160 --> 00:28:28,560 Yeah, of course. No, understandable. 644 00:28:28,560 --> 00:28:30,400 But that's why the policy's there. 645 00:28:30,400 --> 00:28:32,840 The policy's there to protect you, to protect Alys, 646 00:28:32,840 --> 00:28:34,000 to protect the team. 647 00:28:34,000 --> 00:28:35,960 You bring the first aiders over. 648 00:28:35,960 --> 00:28:39,000 They're trained, they assess the situation, they decide. 649 00:28:39,000 --> 00:28:41,360 You don't just...go straight for an ambulance. 650 00:28:41,360 --> 00:28:44,400 I just tried to do what I thought was best at the time. 651 00:28:44,400 --> 00:28:48,640 I mean, she was out cold. Megan, we're a team, OK? 652 00:28:48,640 --> 00:28:52,320 I don't think it's helpful for you to be defensive. 653 00:28:53,520 --> 00:28:55,240 I'm not being defensive. 654 00:28:55,240 --> 00:28:58,920 We can all benefit about talking about our mistakes.. Mm-hm. 655 00:28:58,920 --> 00:29:00,200 ..me included. Mm-hm. 656 00:29:00,200 --> 00:29:02,920 Yeah, I totally agree. I... 657 00:29:02,920 --> 00:29:07,320 ..I don't quite understand how calling the ambulance was a mistake. 658 00:29:09,080 --> 00:29:10,480 Thank you for your honesty. 659 00:29:12,760 --> 00:29:15,480 Megan, would you say that you take the easiest route 660 00:29:15,480 --> 00:29:17,960 or what's best for the team? 661 00:29:17,960 --> 00:29:20,320 I always try to think about the team. 662 00:29:20,320 --> 00:29:22,440 OK. And your friendship with Alys, 663 00:29:22,440 --> 00:29:24,280 the fact that you're so close with Alys, 664 00:29:24,280 --> 00:29:27,280 do you think that maybe that clouded your judgment, 665 00:29:27,280 --> 00:29:29,040 got in the way, made you emotional, 666 00:29:29,040 --> 00:29:31,400 and stopped you from putting the team first? 667 00:29:31,400 --> 00:29:33,480 We're not even close. OK. 668 00:29:33,480 --> 00:29:35,760 Honestly. 669 00:29:35,760 --> 00:29:37,400 We used to live on the same street, 670 00:29:37,400 --> 00:29:40,520 I've barely seen her the last few years. That's the truth. 671 00:29:40,520 --> 00:29:43,680 So why haven't you dealt with her pick rate yet? 672 00:29:43,680 --> 00:29:45,000 I have dealt with it, 673 00:29:45,000 --> 00:29:47,720 I delivered the personal enhancement plan like you asked me to. 674 00:29:47,720 --> 00:29:51,240 And yet, her idle time is one of the highest in the centre. 675 00:29:51,240 --> 00:29:52,400 Yeah, 26 minutes. 676 00:29:52,400 --> 00:29:56,040 And her pick rate one of the lowest. 87. 677 00:29:56,040 --> 00:29:59,120 87, and we'd like it to be... 678 00:30:02,680 --> 00:30:06,560 Megan, I say this from a warm place, 679 00:30:06,560 --> 00:30:10,520 but maybe you need to have a think about whether you're happy here. 680 00:30:10,520 --> 00:30:15,720 Mm-hm. As great as this place is, it isn't for everyone. 681 00:30:15,720 --> 00:30:20,080 We all can't make the cut, and that's the truth. 682 00:30:20,080 --> 00:30:22,400 Um... 683 00:30:22,400 --> 00:30:25,120 Maybe, maybe I did make a mistake in calling the ambulance. 684 00:30:25,120 --> 00:30:26,160 Maybe? 685 00:30:27,480 --> 00:30:28,840 Definitely. Definitely. OK. 686 00:30:28,840 --> 00:30:31,280 I definitely made a mistake. 687 00:30:31,280 --> 00:30:33,280 I panicked like, like you said, I panicked. 688 00:30:33,280 --> 00:30:35,600 OK. But I can do better. 689 00:30:35,600 --> 00:30:37,400 I can definitely do better. Mm-hm. 690 00:30:39,000 --> 00:30:41,160 Um, I can... 691 00:30:41,160 --> 00:30:44,760 ...I can try and be calmer in situations like that. 692 00:30:44,760 --> 00:30:47,600 Great, great. What else do you think you could do better? 693 00:30:51,040 --> 00:30:52,720 So, I-I could... 694 00:30:55,120 --> 00:30:57,080 ...um, s-sorry, I, um... 695 00:30:58,240 --> 00:31:00,520 Do you think you could be more customer-fixated? 696 00:31:00,520 --> 00:31:02,760 Yes. Yeah. That's great. 697 00:31:02,760 --> 00:31:06,480 Great, because some of the comments on the management feedback tool 698 00:31:06,480 --> 00:31:11,360 suggest a concern that you're not on the same page 699 00:31:11,360 --> 00:31:13,800 as those with regards to customer fixation. 700 00:31:13,800 --> 00:31:16,040 Wha...who said that? 701 00:31:16,040 --> 00:31:17,960 You know that's anonymous. 702 00:31:17,960 --> 00:31:19,720 And it doesn't matter. It's irrelevant. 703 00:31:19,720 --> 00:31:22,520 What does matter is that we're grateful for the feedback 704 00:31:22,520 --> 00:31:24,320 from any source, right? Absolutely. I am. 705 00:31:24,320 --> 00:31:27,320 I'm completely open to all feedback. 706 00:31:27,320 --> 00:31:32,440 Good. Cos we need to be desperate to please our customers. 707 00:31:32,440 --> 00:31:34,480 I am. I'm 100% desperate. 708 00:31:34,480 --> 00:31:37,760 100%? 110. I'm 110 desperate. 709 00:31:37,760 --> 00:31:40,560 110% desperate to please our customers. 710 00:31:42,680 --> 00:31:47,040 Which involves listening to whatever is said about us... Mm-hm. 711 00:31:47,040 --> 00:31:49,120 ..from whoever. Mm? Mm-hm. 712 00:31:49,120 --> 00:31:52,240 My ears are always open. Always. 713 00:31:54,840 --> 00:31:58,560 Yes, so maybe I don't enjoy being talked about, but I... 714 00:31:58,560 --> 00:32:00,080 This is good, this is honesty. 715 00:32:00,080 --> 00:32:01,400 Yeah, yeah. Good. What else? 716 00:32:02,680 --> 00:32:05,160 ..totally understand that I need to... 717 00:32:05,160 --> 00:32:06,640 ..um, sorry... 718 00:32:06,640 --> 00:32:07,960 ..I need to... 719 00:32:07,960 --> 00:32:12,360 ..um, get over that so that I can better myself 720 00:32:12,360 --> 00:32:13,920 and challenge myself. 721 00:32:13,920 --> 00:32:16,640 And that's where we come in, and we will support you 722 00:32:16,640 --> 00:32:18,040 with whatever you need. 723 00:32:18,040 --> 00:32:20,920 We'll put anything in place if that's what you want. 724 00:32:20,920 --> 00:32:22,200 That's why we're here. 725 00:32:22,200 --> 00:32:23,720 Yeah, yeah, definitely. 726 00:32:23,720 --> 00:32:25,560 What do you need from us? 727 00:32:27,400 --> 00:32:30,680 I need you to help me, so I can be better. 728 00:32:30,680 --> 00:32:32,160 And when you get better... 729 00:32:34,440 --> 00:32:36,640 Um... 730 00:32:36,640 --> 00:32:38,160 ..we-we're all better. 731 00:33:14,280 --> 00:33:16,600 Where you off? 732 00:33:16,600 --> 00:33:19,080 They've off boarded me, 733 00:33:19,080 --> 00:33:21,400 What? Why? 734 00:33:21,400 --> 00:33:24,800 Because I didn't give Craig the last warning, did I? 735 00:33:24,800 --> 00:33:27,360 I just couldn't do it. 736 00:33:27,360 --> 00:33:29,440 Which was stupid cos they'll get rid of him anyway, 737 00:33:29,440 --> 00:33:31,480 so then we'll both be unemployed. 738 00:33:32,840 --> 00:33:34,200 I'm really sorry. 739 00:33:37,400 --> 00:33:40,000 Well, look after yourself, Meg. 740 00:33:40,000 --> 00:33:42,600 Don't let them turn you into someone you don't like. 741 00:33:46,120 --> 00:33:47,440 Any problems on shift? 742 00:33:47,440 --> 00:33:50,720 We need to keep an eye on the number of incorrect picks. 743 00:33:50,720 --> 00:33:53,440 Just make sure everyone's double-checking those QR codes. 744 00:33:53,440 --> 00:33:56,280 Oh, I had a new associate who was slipping under target, 745 00:33:56,280 --> 00:33:57,600 so off boarded him. 746 00:33:59,480 --> 00:34:01,360 Alys Morgan's pick rate is still low, 747 00:34:01,360 --> 00:34:04,160 but I'm working with her on that, so. Still? 748 00:34:05,920 --> 00:34:08,440 I think time for a disciplinary. Mm-hm. 749 00:34:08,440 --> 00:34:11,040 And we need to off board Craig. I can do that. 750 00:34:11,040 --> 00:34:14,400 No, no, no, no, no. No, I think Megan should do it. 751 00:34:14,400 --> 00:34:16,680 Sorry, you want me to do that now? 752 00:34:16,680 --> 00:34:19,280 Yeah. You'll find him in oversize. 753 00:34:50,840 --> 00:34:53,600 Hello, stranger! All right? 754 00:34:53,600 --> 00:34:56,920 Barely seen recently, they still got you run off your feet? 755 00:34:59,440 --> 00:35:00,720 Sorry, love. 756 00:35:02,760 --> 00:35:04,880 You know my sign-on bonus? Yeah. 757 00:35:06,440 --> 00:35:08,600 How much was left? 758 00:35:08,600 --> 00:35:10,600 Don't know exactly. 759 00:35:10,600 --> 00:35:12,200 Round about, Dad? 760 00:35:12,200 --> 00:35:13,760 Well we had to get the boiler fixed, 761 00:35:13,760 --> 00:35:16,400 your brother needed new school shoes. 762 00:35:16,400 --> 00:35:18,040 Right. 763 00:35:18,040 --> 00:35:20,000 Not much, then. 764 00:35:22,120 --> 00:35:23,400 What's the matter, love? 765 00:35:25,160 --> 00:35:27,360 Nothing just, um... 766 00:35:27,360 --> 00:35:28,720 ..shattered. 767 00:35:31,760 --> 00:35:35,160 I've got to go, but, um, I'll speak to you later, OK? 768 00:35:59,160 --> 00:36:00,280 {\an8}Right? 769 00:36:06,560 --> 00:36:08,760 I didn't think you were even speaking to me. 770 00:36:12,200 --> 00:36:14,400 You need a union rep for this, Al. 771 00:36:14,400 --> 00:36:16,040 Oh, no, Dev, you can't. No. 772 00:36:16,040 --> 00:36:19,000 I appreciate it, but as soon as they know you're in the union, 773 00:36:19,000 --> 00:36:21,440 they will make your life a misery. Yeah, I know. 774 00:36:21,440 --> 00:36:23,960 I can't have you losing your job over me, Dev. 775 00:36:23,960 --> 00:36:26,200 Al, I've thought about it. 776 00:36:28,360 --> 00:36:29,760 This is a disciplinary meeting 777 00:36:29,760 --> 00:36:32,680 following your lack of performance on the pick team. 778 00:36:32,680 --> 00:36:35,800 And anything you say will go in your file. 779 00:36:35,800 --> 00:36:37,320 It's your right to be accompanied, 780 00:36:37,320 --> 00:36:39,680 and I can see you've brought Devon here for support. 781 00:36:39,680 --> 00:36:43,840 I'm here in my capacity as a trade union representative. 782 00:36:43,840 --> 00:36:46,480 I'm sorry you felt the need to involve the union, Alys. 783 00:36:46,480 --> 00:36:48,360 It's not that we're against the union, 784 00:36:48,360 --> 00:36:50,520 it's just that we prefer more of a one-to-one 785 00:36:50,520 --> 00:36:52,240 approach with our associates. 786 00:36:52,240 --> 00:36:55,760 So why's there two of you here then? 787 00:36:55,760 --> 00:37:01,600 You'll recall previous discussions where we looked at your idle time. 788 00:37:01,600 --> 00:37:04,600 This is 12:06 on 11th of November, 789 00:37:04,600 --> 00:37:08,040 and you'll see your toilet break lasted nine minutes. 790 00:37:08,040 --> 00:37:11,080 Yeah, well, I'm pregnant. You know this. 791 00:37:11,080 --> 00:37:15,320 And here's your second break, which lasted 11 minutes. 792 00:37:15,320 --> 00:37:18,160 Can you explain why it took an extra two minutes? 793 00:37:18,160 --> 00:37:19,880 Megan, she just said, like... 794 00:37:19,880 --> 00:37:21,520 I literally, I don't know what to say. 795 00:37:21,520 --> 00:37:23,760 I mean, how long am I supposed to take? 796 00:37:23,760 --> 00:37:26,360 I mean, am I supposed to stop mid-flow because, like, 797 00:37:26,360 --> 00:37:28,600 my bladder's not up to that at the minute, if I'm honest. 798 00:37:28,600 --> 00:37:33,160 Here's a shift three days later with an idle period of 12 minutes. 799 00:37:33,160 --> 00:37:35,560 Do want to listen before you just go on to the next one, like? 800 00:37:35,560 --> 00:37:37,880 I'm not being funny, it's like this is why the whole place 801 00:37:37,880 --> 00:37:39,520 is littered with bottles of pee. 802 00:37:39,520 --> 00:37:41,520 Are you aware of this? I-I... 803 00:37:41,520 --> 00:37:43,760 No-one wants to go to the lav cos they're terrified 804 00:37:43,760 --> 00:37:45,120 of buggering their pick rates 805 00:37:45,120 --> 00:37:47,240 and have you guys breathing down their neck? Yeah. 806 00:37:47,240 --> 00:37:49,080 I mean, you've been aware of the situation 807 00:37:49,080 --> 00:37:51,160 for such a long time, like, it's not the first time 808 00:37:51,160 --> 00:37:52,760 we've brought this up. So many times! 809 00:37:52,760 --> 00:37:55,440 Right, but clearly not all your time off task is spent in the toilet 810 00:37:55,440 --> 00:37:59,200 because this conversation lasted two minutes 33 seconds. 811 00:37:59,200 --> 00:38:01,440 So what were you talking about? God. 812 00:38:02,840 --> 00:38:05,160 I don't know, do I? 813 00:38:05,160 --> 00:38:07,360 Right, so it wasn't about a work issue? 814 00:38:07,360 --> 00:38:09,640 I said I don't know. I have no idea. 815 00:38:09,640 --> 00:38:15,720 Any time off task, any conversation not work related, is idle time. 816 00:38:15,720 --> 00:38:20,360 And we've calculated that your average time off task per day 817 00:38:20,360 --> 00:38:21,760 is 23 minutes. 818 00:38:21,760 --> 00:38:25,120 Conversations that are lasting two minutes 33 seconds... 819 00:38:25,120 --> 00:38:26,560 I can't believe you're timing me. 820 00:38:26,560 --> 00:38:28,680 ..should not be non-work-related conversations. 821 00:38:28,680 --> 00:38:30,760 Let me get this straight, so you're telling me 822 00:38:30,760 --> 00:38:34,360 I can't go to the toilet. We're not saying you can't go to toilet, Alys. 823 00:38:34,360 --> 00:38:36,160 It sounds like it. I told you I'm pregnant! 824 00:38:36,160 --> 00:38:39,160 Every single one of us needs to be desperate to please. 825 00:38:39,160 --> 00:38:42,000 We need to be desperate to please. We need... 826 00:38:42,000 --> 00:38:44,920 We need to be fixated on our customers 24/7. 827 00:38:44,920 --> 00:38:47,840 Right, let me let me explain to you, cos probably you don't understand. 828 00:38:47,840 --> 00:38:49,680 Right, when I'm at work, right? 829 00:38:49,680 --> 00:38:53,440 I can walk for hours and hours without speaking to anyone at all. 830 00:38:53,440 --> 00:38:56,480 That's the job, right? Miles and miles without even seeing a soul. 831 00:38:56,480 --> 00:38:58,840 So when I do see a mate, I feel like saying hello, 832 00:38:58,840 --> 00:39:01,640 cos all I've got is the headset going off in my ear. 833 00:39:01,640 --> 00:39:03,720 And if I say hello to a mate, it makes me feel better. 834 00:39:03,720 --> 00:39:06,080 I can carry on for the next four or five, six, seven hours! 835 00:39:06,080 --> 00:39:08,760 There's saying hello, then there's... Really fucking hard work. 836 00:39:08,760 --> 00:39:11,000 ..having conversations for... Sorry for swearing. 837 00:39:11,000 --> 00:39:13,480 ..to minutes 33 seconds to say hello?! 838 00:39:13,480 --> 00:39:15,760 Look, right, Alys has been a fucking brilliant picker 839 00:39:15,760 --> 00:39:18,440 ever since she got here. That's why she was given a green vest. 840 00:39:18,440 --> 00:39:20,760 The team's average is way down because of Alys. 841 00:39:20,760 --> 00:39:22,200 Because she's fucking pregnant! 842 00:39:22,200 --> 00:39:24,080 I'm not a robot, Megan. Listen, you know what? 843 00:39:24,080 --> 00:39:25,680 I'm pregnant! I'm so confused, like. 844 00:39:25,680 --> 00:39:28,200 Are you going to sack me cos I'm pregnant? 845 00:39:28,200 --> 00:39:30,320 The Equality Act 2010, Section 18, 846 00:39:30,320 --> 00:39:32,800 makes it unlawful to discriminate against a colleague 847 00:39:32,800 --> 00:39:34,400 on the grounds of them being pregnant. 848 00:39:34,400 --> 00:39:38,840 Nobody is being discriminated against because they're pregnant. 849 00:39:40,000 --> 00:39:41,840 That's bullshit, like. It's all right, Dev. 850 00:39:41,840 --> 00:39:44,160 I'm sorry you feel that way. Yeah. 851 00:39:46,080 --> 00:39:47,800 You're going to need to calm down. 852 00:39:56,560 --> 00:39:58,760 Have you been looking out for the early warning signs 853 00:39:58,760 --> 00:40:01,080 of union activity on your team, Megan? 854 00:40:01,080 --> 00:40:03,120 Yeah, of course. 855 00:40:03,120 --> 00:40:05,640 I don't know how I missed it. 856 00:40:05,640 --> 00:40:08,800 You're going to need to tell security ops everything. 857 00:40:08,800 --> 00:40:12,240 They'll start monitoring Devon's social media. 858 00:40:12,240 --> 00:40:14,960 In the meantime, if he puts a foot wrong, 859 00:40:14,960 --> 00:40:17,280 you record him for disciplinary. 860 00:40:18,960 --> 00:40:20,760 What will happen to Alys? 861 00:40:22,320 --> 00:40:24,440 Well, you're going to need to start building a case 862 00:40:24,440 --> 00:40:26,600 of gross misconduct against Alys. 863 00:40:39,040 --> 00:40:43,440 Hiya. OK, I know you're busy, love, but, um... 864 00:40:43,440 --> 00:40:45,840 ..I was just thinking... 865 00:40:45,840 --> 00:40:49,560 ..you know, I don't suppose, you know, what with you working there, 866 00:40:49,560 --> 00:40:52,600 that you could get me some shifts at the centre, maybe? 867 00:40:52,600 --> 00:40:54,000 No, it's really physical, Dad. 868 00:40:54,000 --> 00:40:56,000 Hey, come on. I'm fit as a fiddle, me. 869 00:40:56,000 --> 00:40:57,760 Dad, there's no jobs for you here. 870 00:40:59,200 --> 00:41:01,040 I need some work, Meggie. 871 00:41:02,280 --> 00:41:04,360 And you know there's absolutely nothing else. 872 00:41:04,360 --> 00:41:07,720 Yeah, I know, but something will come up. It'll be fine. 873 00:41:07,720 --> 00:41:10,240 Look, I can't talk about it right now, but, um, 874 00:41:10,240 --> 00:41:12,120 I'll speak to later, OK? 875 00:41:32,600 --> 00:41:35,000 Kudos to team Theano. 876 00:41:35,000 --> 00:41:38,920 {\an8}Today's leading pick rate average 147 this hour. 877 00:41:40,960 --> 00:41:44,640 {\an8}This team, us as a team, 878 00:41:44,640 --> 00:41:47,960 are currently ranked bottom at the centre. 879 00:41:47,960 --> 00:41:49,640 Bottom. 880 00:41:49,640 --> 00:41:52,040 And I'm pretty sure that none of us want to be here. 881 00:41:52,040 --> 00:41:54,120 I don't want to be here at the bottom. 882 00:41:54,120 --> 00:41:56,000 I'm sure you don't either. 883 00:41:57,480 --> 00:41:59,520 Are you OK, Karina? 884 00:41:59,520 --> 00:42:01,920 You know, you shouldn't be here if you think you got Covid. 885 00:42:01,920 --> 00:42:03,440 No, it's allergies. 886 00:42:03,440 --> 00:42:05,800 She's got rent to pay, so. 887 00:42:07,200 --> 00:42:09,000 Right. 888 00:42:09,000 --> 00:42:14,120 So, I am urging you all to stay focused on your pick rate. 889 00:42:14,120 --> 00:42:17,160 It is really, really important. 890 00:42:17,160 --> 00:42:19,640 Every single one of us matters. 891 00:42:19,640 --> 00:42:21,080 It makes a difference, 892 00:42:21,080 --> 00:42:24,320 and we need to be desperate to please our customers. 893 00:42:24,320 --> 00:42:27,080 {\an8}So please, please focus on your pick rate today, 894 00:42:27,080 --> 00:42:28,440 {\an8}120. 895 00:42:29,880 --> 00:42:32,760 Unfortunately, there are some members of this team 896 00:42:32,760 --> 00:42:34,480 that are not pulling their weight, 897 00:42:34,480 --> 00:42:38,800 and that means we are falling way, way behind. 898 00:42:38,800 --> 00:42:40,520 However, on a better note, 899 00:42:40,520 --> 00:42:45,080 I would like to congratulate Nadia on her continued improvement. 900 00:42:45,080 --> 00:42:47,480 Well done. It's really brilliant. 901 00:42:47,480 --> 00:42:49,080 And if you carry on like this, 902 00:42:49,080 --> 00:42:51,920 I'll put your name forward for a green vest. 903 00:42:51,920 --> 00:42:54,240 And that's what happens when we stay focused. 904 00:42:56,800 --> 00:42:59,440 Do you know what else might help, Alys? 905 00:43:00,840 --> 00:43:03,120 If you actually stayed focused. 906 00:43:05,880 --> 00:43:07,440 Right, OK, that's everything. 907 00:43:07,440 --> 00:43:09,920 Like I said, 120 is the target. 908 00:43:09,920 --> 00:43:11,320 Pick, pick, pick. 909 00:43:11,320 --> 00:43:16,520 Proceed to X-0-0-1- 910 00:43:20,000 --> 00:43:24,960 Proceed to N-0-7- 911 00:43:24,960 --> 00:43:26,520 Proceed to T-0-9... 912 00:43:31,200 --> 00:43:37,840 Proceed to S-0-8- 913 00:44:32,960 --> 00:44:35,160 You've had 11 minutes of idle time this shift. 914 00:44:35,160 --> 00:44:37,640 Megan, I promise you, I'm trying my best. 915 00:44:37,640 --> 00:44:40,360 My back is hurting so much. I can't even think straight. 916 00:44:40,360 --> 00:44:41,920 Sorry, this is your best? 917 00:44:41,920 --> 00:44:43,800 Really, this is your best? 918 00:44:47,960 --> 00:44:50,160 Why are you doing this to me, Megan? 919 00:44:50,160 --> 00:44:52,000 I told you about my blood pressure, didn't I? 920 00:44:52,000 --> 00:44:53,640 I'm really worried about everything. 921 00:44:53,640 --> 00:44:55,760 I begged you to get me reassigned and make my life... 922 00:44:55,760 --> 00:44:57,920 You're not the only one with a family to look after! 923 00:44:57,920 --> 00:45:01,720 We've only got my wage coming in, I cannot afford to lose this job. 924 00:45:01,720 --> 00:45:04,000 But as per, all you can think about is yourself. 925 00:45:04,000 --> 00:45:06,480 The fuck are you talking about? You've always been the same! 926 00:45:06,480 --> 00:45:08,920 The only person who matters to Alys Morgan is Alys Morgan. 927 00:45:08,920 --> 00:45:11,280 Oh, my God. You are bullying me. No! You're bullying me! 928 00:45:11,280 --> 00:45:13,240 I am trying to help you. Do you understand that? 929 00:45:13,240 --> 00:45:15,280 I need this job. Megan, I'm having a baby! 930 00:45:15,280 --> 00:45:18,320 I have done everything I possibly can to help you. 931 00:45:18,320 --> 00:45:20,080 I just went to the toilet in there, right? 932 00:45:20,080 --> 00:45:22,280 And I don't even know if I saw what I think I saw. 933 00:45:22,280 --> 00:45:25,760 I thought it was like some pinky water on the toilet paper. 934 00:45:25,760 --> 00:45:28,320 I'm not even sure, though, I can't even see straight. 935 00:45:28,320 --> 00:45:30,360 I got a headache. So it might be fine. 936 00:45:30,360 --> 00:45:32,000 I don't know. 937 00:45:32,000 --> 00:45:34,760 And you're making it worse. They are breathing down my neck! 938 00:45:34,760 --> 00:45:37,280 You're outrageous. I am trying to help you. 939 00:45:37,280 --> 00:45:40,320 I got to get back to work. And you just throw in my face. 940 00:45:40,320 --> 00:45:42,680 You've just thrown it in my face the whole time! 941 00:45:45,040 --> 00:45:50,440 Proceed to X-0-0-1- 942 00:45:50,440 --> 00:45:53,760 Proceed to E-A-9. 943 00:45:53,760 --> 00:45:55,880 Proceed to next pick. 944 00:46:00,160 --> 00:46:03,040 Time for next pick exceeded. 945 00:46:07,240 --> 00:46:09,200 Time for next pick exceeded. 946 00:46:16,760 --> 00:46:18,800 Time for next pick exceeded. 947 00:46:27,240 --> 00:46:29,080 Time for next pick exceeded. 948 00:46:36,560 --> 00:46:38,520 Time for next pick exceeded. 949 00:46:40,240 --> 00:46:42,200 She was outside the toilets waiting for you? 950 00:46:42,200 --> 00:46:43,680 That's...that's fucked up. 951 00:46:43,680 --> 00:46:45,520 Is she blind? Can she not see? 952 00:46:47,200 --> 00:46:50,080 Talk to her, she has to let you go home. 953 00:46:51,360 --> 00:46:52,840 Al, please. 954 00:46:52,840 --> 00:46:55,000 Please. She has to say yes. 955 00:46:55,000 --> 00:46:56,960 Just go up to her and just be like, 956 00:46:56,960 --> 00:46:59,360 "I can't physically carry on the way I am." 957 00:46:59,360 --> 00:47:03,200 And if you don't do it, then I'm going to do it. 958 00:47:05,880 --> 00:47:07,320 Look, if you go home now, 959 00:47:07,320 --> 00:47:10,240 you'll be in breach of your employment contract. 960 00:47:10,240 --> 00:47:11,520 You'll lose your green vest. 961 00:47:11,520 --> 00:47:13,960 Megan, I can't lose my maternity. 962 00:47:13,960 --> 00:47:15,720 Please. Alys, there's nothing I can do. 963 00:47:15,720 --> 00:47:17,040 You need to finish your shift. 964 00:47:17,040 --> 00:47:19,400 It's just the afternoon. You've used all your sick days. 965 00:47:19,400 --> 00:47:21,880 It's in your contract. 966 00:47:21,880 --> 00:47:24,840 You need to stay and finish your shift. 967 00:47:42,800 --> 00:47:45,520 Proceed to Z-0-1... 968 00:47:49,640 --> 00:47:52,880 Pick, pick, pick. 120's the target. 969 00:47:57,840 --> 00:48:00,720 Time for next pick exceeded. 970 00:48:00,720 --> 00:48:04,200 Time for next pick...exceeded. 971 00:48:09,160 --> 00:48:10,600 Oh, God. 972 00:48:18,400 --> 00:48:19,840 Oh, my God, no! 973 00:48:19,840 --> 00:48:21,240 Oh, my God. 974 00:48:28,040 --> 00:48:29,440 Ugh! 975 00:48:29,440 --> 00:48:30,720 Ooh. 976 00:48:33,360 --> 00:48:34,560 Ugh. 977 00:48:49,800 --> 00:48:51,960 {\an8}SILENCE 978 00:49:02,520 --> 00:49:03,880 No, no, don't push. 979 00:49:03,880 --> 00:49:05,560 Do something! Ugh! 980 00:49:05,560 --> 00:49:07,240 Help her down. Hey. 981 00:49:07,240 --> 00:49:08,640 Hey, look at me. 982 00:49:08,640 --> 00:49:10,280 Do something! Get help! 983 00:49:10,280 --> 00:49:12,640 Megan, do something! Do something! 984 00:49:12,640 --> 00:49:14,640 Will you call the fucking ambulance, please? 985 00:49:14,640 --> 00:49:17,280 OK. Look at me. 986 00:49:17,280 --> 00:49:18,760 Do something! 987 00:49:23,760 --> 00:49:25,880 What the fuck's wrong with you?! Fucking hell! 988 00:49:25,880 --> 00:49:27,280 I can't help it! 989 00:49:28,840 --> 00:49:29,920 Ugh! 990 00:49:29,920 --> 00:49:31,640 Hello, can we get an ambulance. 991 00:49:31,640 --> 00:49:33,520 Get some towels and some water. 992 00:49:33,520 --> 00:49:36,160 Yeah? 993 00:49:36,160 --> 00:49:38,040 I need you to put it on her head. 994 00:49:38,040 --> 00:49:40,160 Hold it there, OK? Just leave it there. 995 00:49:40,160 --> 00:49:41,520 Yeah? Kick your legs out then. 996 00:49:42,600 --> 00:49:45,400 Don't push down below, OK? 997 00:49:45,400 --> 00:49:47,360 Yeah. Yeah, there we are. 998 00:49:47,360 --> 00:49:50,160 OK. It's OK to squeeze my hand, yeah. 999 00:50:19,160 --> 00:50:22,400 Alys, Alys, it's Dev. Hey. Hey, listen to me. 1000 00:50:22,400 --> 00:50:25,720 I'm going get a taxi and I'm going to follow right behind you, OK? 1001 00:50:25,720 --> 00:50:27,240 OK. I'll be right behind you, OK? 1002 00:50:27,240 --> 00:50:29,480 Yeah? All right. They'll take good care of you. 1003 00:50:31,840 --> 00:50:33,760 Oi, listen to me. 1004 00:50:33,760 --> 00:50:36,560 I'm not fucking letting you get away with this. All right? 1005 00:50:59,080 --> 00:51:00,680 Are you going to sack me? 1006 00:51:03,840 --> 00:51:05,640 Why would you think that? 1007 00:51:07,480 --> 00:51:11,000 Cos you're going to blame me for what just happened. 1008 00:51:11,000 --> 00:51:12,880 No. 1009 00:51:12,880 --> 00:51:14,280 No, no, no. 1010 00:51:15,640 --> 00:51:18,920 But you must see that an associate 1011 00:51:18,920 --> 00:51:20,960 having a miscarriage in the toilets... 1012 00:51:22,720 --> 00:51:25,000 ..that's not great news for us. 1013 00:51:27,800 --> 00:51:30,960 But you can make this right, Megan. 1014 00:51:30,960 --> 00:51:32,320 I know you can. 1015 00:52:08,520 --> 00:52:09,880 Nadia. 1016 00:52:17,200 --> 00:52:19,120 Everyone's devastated. 1017 00:52:20,360 --> 00:52:23,640 {\an8}Absolutely everyone is devastated. 1018 00:52:23,640 --> 00:52:27,280 {\an8}Obviously, everyone is devastated, Alys. 1019 00:52:27,280 --> 00:52:29,760 {\an8}Absolutely devastated. 1020 00:52:29,760 --> 00:52:33,240 And although we know it won't make up for what happened, 1021 00:52:33,240 --> 00:52:36,400 the company would like to offer you some money, 1022 00:52:36,400 --> 00:52:40,280 and then you can take a few weeks off to recover 1023 00:52:40,280 --> 00:52:42,160 without having to worry. 1024 00:52:42,160 --> 00:52:43,360 What? 1025 00:52:45,120 --> 00:52:46,240 As far as we're concerned, 1026 00:52:46,240 --> 00:52:48,520 you're still a valued member of the team. 1027 00:52:49,640 --> 00:52:53,400 So we'd like to give you £6,000 to help with things. 1028 00:52:54,920 --> 00:52:57,720 And we're prepared to offer you £2,000, Devon. 1029 00:53:00,960 --> 00:53:02,800 What's this? 1030 00:53:02,800 --> 00:53:04,200 These are NDAs. 1031 00:53:05,200 --> 00:53:07,840 I don't know what that is, what's an NDA? 1032 00:53:07,840 --> 00:53:09,160 A gagging order, basically. 1033 00:53:09,160 --> 00:53:11,160 It's a contract confirming... 1034 00:53:11,160 --> 00:53:14,040 ..that you won't discuss what happened with anyone. 1035 00:53:14,040 --> 00:53:15,840 Why? 1036 00:53:15,840 --> 00:53:19,440 Because you're worried how it'd look if people find out, is it? 1037 00:53:21,320 --> 00:53:24,280 This is just to keep things between ourselves. 1038 00:53:26,320 --> 00:53:28,400 {\an8}Do you want people knowing your business, Alys? 1039 00:53:28,400 --> 00:53:29,520 But people know already, 1040 00:53:29,520 --> 00:53:32,000 everyone knows, I mean, Nadia was there, for starters. 1041 00:53:32,000 --> 00:53:33,960 I don't understand. 1042 00:53:33,960 --> 00:53:36,120 Nadia signed an agreement. 1043 00:53:36,120 --> 00:53:38,320 Bullshit. No, she wouldn't do that, she's my friend. 1044 00:53:38,320 --> 00:53:39,560 She wouldn't sign... 1045 00:53:39,560 --> 00:53:42,240 Nadia and every other member of the team have signed. 1046 00:53:44,520 --> 00:53:46,320 Alys... What have you threatened her with? 1047 00:53:46,320 --> 00:53:47,720 It's not about threats, Devon. 1048 00:53:47,720 --> 00:53:49,880 Nadia wanted to become a permanent member of staff, 1049 00:53:49,880 --> 00:53:51,720 she wanted a green vest. Oh, fucking hell! 1050 00:53:51,720 --> 00:53:53,360 If we don't sign, we ain't got our jobs, 1051 00:53:53,360 --> 00:53:55,120 we ain't got our green vests or nothing? 1052 00:53:55,120 --> 00:54:00,400 Obviously, if you sign, there'll be jobs here for you to come back to. 1053 00:54:00,400 --> 00:54:04,240 But if you don't, you will lose your permanent status. 1054 00:54:04,240 --> 00:54:05,520 If you want the money, 1055 00:54:05,520 --> 00:54:08,000 you have to agree to not tell anyone about it. 1056 00:54:08,000 --> 00:54:10,400 And should you break that agreement, 1057 00:54:10,400 --> 00:54:14,080 the company will require that the money be returned, 1058 00:54:14,080 --> 00:54:15,840 and there could be legal consequences. 1059 00:54:15,840 --> 00:54:18,200 So you think, right, you can fucking kill a baby... Devon! 1060 00:54:18,200 --> 00:54:20,280 ..and make it go away with eight grand?! Calm down. 1061 00:54:20,280 --> 00:54:22,000 Is that what you fucking think? Calm down. 1062 00:54:22,000 --> 00:54:23,680 You think you can give us 8,000 between us 1063 00:54:23,680 --> 00:54:25,720 and make it fucking go away. Nobody killed a baby. 1064 00:54:25,720 --> 00:54:28,200 It was a terrible tragedy. No, I asked you if I could go! 1065 00:54:28,200 --> 00:54:30,720 Yeah! I begged you... And you said no, carry on working! 1066 00:54:30,720 --> 00:54:33,080 I told you, I told you when I went to the toilet. 1067 00:54:33,080 --> 00:54:34,320 I told you what was happening, 1068 00:54:34,320 --> 00:54:37,240 and you just ignored it, all you told me to do was go back to work, 1069 00:54:37,240 --> 00:54:39,720 get my pick rate up... Alys... ..so don't say that to me! 1070 00:54:39,720 --> 00:54:43,000 I told you what was happening, and you made me stay. 1071 00:54:43,000 --> 00:54:45,240 If you had said to us that you were in labour, 1072 00:54:45,240 --> 00:54:48,280 then things would've been different. Oh, don't you fucking dare say that! 1073 00:54:48,280 --> 00:54:50,640 Things would've been different. Don't you fucking dare! 1074 00:54:50,640 --> 00:54:52,320 You need to calm down, Devon. Calm down?! 1075 00:54:52,320 --> 00:54:55,000 Don't you fucking dare say that. Stop pointing your finger at me. 1076 00:54:55,000 --> 00:54:57,680 I had to go to a hospital and sit with other ladies who are pregnant, 1077 00:54:57,680 --> 00:54:58,960 waiting for their scans, 1078 00:54:58,960 --> 00:55:02,000 and I was there checking that everything was out, Megan! 1079 00:55:02,000 --> 00:55:03,720 Do you know how that made me feel?! 1080 00:55:05,240 --> 00:55:07,520 Now you're telling me I've got to sign this, 1081 00:55:07,520 --> 00:55:10,440 otherwise I lose my job, and I can't tell no-one, 1082 00:55:10,440 --> 00:55:13,520 and everyone signed it, Nadia signed it? 1083 00:55:13,520 --> 00:55:16,040 Everyone on the team has signed it. 1084 00:55:17,560 --> 00:55:20,320 Fuck. Well, this is too... I can't even focus, 1085 00:55:20,320 --> 00:55:22,760 I can't even read it properly, I need time to think about it. 1086 00:55:22,760 --> 00:55:24,000 I'll level with you, Alys. 1087 00:55:24,000 --> 00:55:27,240 This offer's not going to be on the table overnight. 1088 00:55:27,240 --> 00:55:28,880 I had to twist arms as it is. 1089 00:55:31,160 --> 00:55:32,800 Al, even if it's not just for us, right? 1090 00:55:32,800 --> 00:55:34,880 This is our opportunity to take a fucking stand 1091 00:55:34,880 --> 00:55:38,800 and call them out for who they actually are. 1092 00:55:38,800 --> 00:55:41,720 We should tell the whole fucking world what they've done. 1093 00:55:41,720 --> 00:55:44,600 {\an8}Devon, if don't sign it, there's nothing around here. 1094 00:55:44,600 --> 00:55:47,040 {\an8}What would we do? We'd have no money. 1095 00:55:47,040 --> 00:55:50,400 We'd have nothing, no permanent job. 1096 00:55:50,400 --> 00:55:52,840 It'd be worse than everything that's happened. 1097 00:55:56,800 --> 00:55:58,680 And we get eight grand, that's a lot of money. 1098 00:55:58,680 --> 00:56:01,240 It's not a lot of money. We start again. It's not a lot of money. 1099 00:56:01,240 --> 00:56:03,000 There's nothing else round here. 1100 00:56:24,040 --> 00:56:27,000 Your jobs will be waiting for you if you sign. 1101 00:56:29,080 --> 00:56:31,040 We'd love you to come back. 1102 00:57:04,880 --> 00:57:06,320 Well done, Megan. 1103 00:57:06,320 --> 00:57:08,720 No, no, no, no. Sit, sit, sit, sit, sit. 1104 00:57:10,040 --> 00:57:12,880 Now everyone signed an NDA, 1105 00:57:12,880 --> 00:57:15,600 so we can put this whole thing to bed. 1106 00:57:15,600 --> 00:57:18,720 And you, well, you finished your probation. 1107 00:57:18,720 --> 00:57:20,280 So I think we can both agree, 1108 00:57:20,280 --> 00:57:22,960 you've got a very bright future here. 1109 00:57:24,720 --> 00:57:26,320 It's yours for the taking. 1110 00:58:37,280 --> 00:58:39,040 Proceed to... 1111 00:58:39,040 --> 00:58:40,600 Time for next pick exceeded. 1112 00:58:40,600 --> 00:58:42,880 Proceed to next pick. 1113 00:58:48,400 --> 00:58:51,240 Proceed to... Proceed to... 1114 00:58:51,240 --> 00:58:56,160 Proceed to X-0-0-1- 1115 00:58:57,960 --> 00:58:59,680 {\an8}HEADSET PLAYS IN POLISH 1116 00:59:22,040 --> 00:59:28,800 Proceed to X-0-0-1- 1117 00:59:28,800 --> 00:59:33,400 {\an8}Proceed to Z-0-1-